business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

Nike, Inc., founded in 1964 by Bill Bowerman and Phil Knight as Blue Ribbon Sports, is a leading global athletic brand headquartered in Beaverton, Oregon. Renowned for its innovative footwear, apparel, and equipment, Nike operates worldwide, emphasizing performance and sustainability while maintaining a strong presence through subsidiaries like Converse and Jordan Brand.


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Founded in 1972
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Year Founded: 1972
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Nike has a rating of 2 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nike most frequently mention customer service, delivery date and next day. Nike ranks 590th among Shoes sites.

service
181
value
174
shipping
170
returns
153
quality
161
New York
4 reviews
9 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Send Message
Share Review
Report Review

I absolutely love the Nike Women's WMNS Air Max 270 AH6789 100 in White/Black! These shoes are incredibly comfortable and provide excellent support for my runs. The cushioning is top-notch, making each stride feel smooth and effortless. I also appreciate the stylish design that perfectly matches my sporty look. Overall, these shoes have become my go-to option for running, and I highly recommend them to anyone seeking comfort and style in their athletic footwear.

Date of experience: May 17, 2023
New York
2 reviews
5 helpful votes
Follow Nata N.
Unfollow Nata N.
Send Message
Share Review
Report Review

Overcharge
December 16, 2023

Two times in a row they messed up my orders. They promised to give me a credit, but they never did. I paid for the expedite shipping. I never received my order on time. The worst customer service ever.

Date of experience: December 16, 2023
Nevada
14 reviews
45 helpful votes
Follow Yves P.
Unfollow Yves P.
Send Message
Share Review
Report Review

Website problems
May 30, 2021

Don't know what's going on with Nike. - ordered a pair of trainers - size 9! Then they were cancelled a few days later because the size was now unavailable, a few days after that I go online and check and the size is now back in stock on their website. Why did they not just wait a few days and then send them or offer me the trainers once they came back in. The deliver date was the 1st anyway.

Date of experience: May 30, 2021
Alabama
1 review
0 helpful votes
Follow don g.
Unfollow don g.
Send Message
Share Review
Report Review

Need to stop the raffle
December 14, 2022

The raffle idea is the worst idea ever they never let you win I been trying to get shoes all year long and could never get them because of a raffle but resellers can get five and six pairs of shoes with no problem

Date of experience: December 14, 2022
Australia
1 review
0 helpful votes
Follow Carson J.
Unfollow Carson J.
Send Message
Share Review
Report Review

Always happy with them!
December 13, 2022

I am always happy with them, running shoes are just amazing, love the quality and price is quite reasonable so I think that most of people can afford it. Also I play a lot of basketball with my friends and most of us are wearing Nike's, especially KD's shoes.

Date of experience: December 12, 2022
Florida
1 review
1 helpful vote
Follow Candice J.
Unfollow Candice J.
Send Message
Share Review
Report Review

The pair of shoes I bought were for a gift the only things she wanted. They got lost in shipping. Nike was no help at all! The item was out of stock when The "athlete" looked to resend. The "CUSTOMER SERVICE" was by far the worst I have ever in my life experienced. Multiple calls with no help. Mike was the most helpful gentleman that I spoke with, out of the 30 different athletes I spoke with! He was able to get my on the phone with a supervisor whom was absolutely no help.

Don't waste your time or money with Nike.com!

Nike lost a long time customer today!

Date of experience: August 26, 2022
Florida
11 reviews
13 helpful votes
Follow Leslie D.
Unfollow Leslie D.
Send Message
Share Review
Report Review

I ordered a pair of Jordan sneakers and it arrived on 11/21/23 only to open up the damaged shoe box to find that one of the shoe was a size 10 and the other shoe was a size 10.5 nike is going down hill I'm not sure what's going on with them but just last month I ordered the nike dunk low retro and the stitching was sown so defective from the inside of one of the shoe that it hurted my son's feet just to walk in them, so now I gotta travel back out of town again for the second time less then two months just to return another pair of shoes to the nearest nike store which was their mistake anyways from not checking the shoes before they shipped them out.

Date of experience: November 21, 2023
Canada
1 review
0 helpful votes
Follow tanya b.
Unfollow tanya b.
Send Message
Share Review
Report Review

Ive called over 5 times now about my return i didnt recieve. On november 7th, 2022 my return was "issued" although i never received it. Each time i call they tell me to go to the bank as it is a bank issue but ive been to the bank in person and they said its an issue with nike. I am not happy. I had my debit card changed which is why i cant receive the money. But they give no option to change my payment info with their reason being that i could be committing fraud wanting my return sent on my new debit card. When i called they told me basically there is no way i can get my money back if the bank cant do anything. Nike owes me over $180 for a pair of shoes i returned and each time i call they proceed to do nothing to help. It deeply upsets me to see such a big company treating loyal customers this way. I will keep reporting this until something gets fixed. Do better nike.

Date of experience: June 9, 2023
Florida
1 review
2 helpful votes
Follow R C.
Unfollow R C.
Send Message
Share Review
Report Review

Custom Slop
September 11, 2019

My daughter purchased a pair of Custom Air Forces for me in May. So once I had the chance, I was excited to order my custom shoes as well. They were scuffed and sloppily made. The silver monogramming was smeared a few places on the shoe. I wore them 1 time and the sole began to separate from the side of the shoe. I contacted customer service who sent me to a corporate line to file a claim (whatever that means). I was transferred to a recording that told me to cal back during normal business hours, however never stated when normal business hours were for them. I am extremely disappointed.

Date of experience: September 11, 2019
California
1 review
0 helpful votes
Follow Kenneth M.
Unfollow Kenneth M.
Send Message
Share Review
Report Review

I ordered two apparel items back in February. I was patient as they had the disclaimer saying orders may be delayed due to "Covid" issues. I would check their website for status updates every 60 days and it would state "still awaiting a pickup by their shipping company". In December. Their website still says it hasnt been picked up by their shipper. I called to inquire and first they said the order was delivered and maybe stolen. I told them their own website says it hasnt even been shipped. I was then told too bad, theres nothing else we can do and they will not respond to my requests any further because its been too long. I checked their website one last time today and it still says the order has not been picked up by their shipper. This is the worst customer service Ive ever experienced. Horrible. $131.00 wasted.

Date of experience: January 1, 2022
Pennsylvania
1 review
3 helpful votes
Follow Amanda s.
Unfollow Amanda s.
Send Message
Share Review
Report Review

Its a no for me
December 18, 2017

I ordered a custom pair of huaraches. The trimming on the fabric looks like I. T was seen together by a high school class. Trimming is white all around the edges. The shoe is predominantly blue. Colors are true to what I chose. Its just poorly put together... Im so disappointed. Dont think Ill be ordering NikeiD again

Date of experience: December 18, 2017
Czechia
4 reviews
3 helpful votes
Follow Andy A.
Unfollow Andy A.
Send Message
Share Review
Report Review

Dissapointed
September 19, 2019

I am very disappointed with Nike shoes recently. I was a huge fan of them and I never bough any pair of shoes other than Nike but the last couple of shoes I bought were just disaster and they were somehow fully destroyed after 6 month of use.

Date of experience: September 19, 2019
Illinois
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Send Message
Share Review
Report Review

Order can be canceled only within the first 30 minutes. 4 days later the order still is "processing", and wont be shipped for another two, and can't be canceled. Shipping is from within the US (TN) and second party retailers can ship faster than the manufacturer. Customer Service said send it back if you don't want it, can't be canceled. Run like a Mom and Pop, not a major retailer.

Date of experience: July 11, 2023
New Jersey
1 review
15 helpful votes
Follow dan d.
Unfollow dan d.
Send Message
Share Review
Report Review

I bought the airmax 270 and after a few weeks both the air bubbles popped while I was running and injured my knee so badly that I havn't been able to walk for two weeks now. I called them up and they were extremely unhelpful, rude and refused to stand behind their product. I am very disappointed in the quality and overall experience with nike and their products. Will Definitely not be buying any nike shoes in the future!

Date of experience: November 15, 2019
Texas
1 review
1 helpful vote
Follow sarah c.
Unfollow sarah c.
Send Message
Share Review
Report Review

Looked great- fell apart
September 15, 2017

I bought these shoes to wear to work (in a hospital). The lettering on the back lasted two weeks, and after 3 months the tread on the bottom of the shoe is literally peeling off! I received a ton of compliments, but here I am buying a new pair of shoes 3 months later- not happy.

Date of experience: September 15, 2017
Missouri
2 reviews
1 helpful vote
Follow Tracey S.
Unfollow Tracey S.
Send Message
Share Review
Report Review

Attempted to purchase sneakers for my grandson and order the wrong size. Called and was told that they indeed had an upsize and would ship them upon my returning the purchased ones. Was asked to wait for a return label to my email. It never came. Called back and a gentleman apologized and resent me (2) labels.? Returned the item, waited a few days and called. They said they received the shoes, and were issuing a refund. Explained that I requested an exchange. Okay, let's do the exchange now. Received cancellation notice. Called. No, it hasn't been cancelled. Received email. Yes it's been cancelled. Called again, no it was a duplicate order cancelled, your exchange is on the way. Today, email indicating my refund was returned to my account. Called---indeed you will receive a refund in 10-12 business days. DONE

Date of experience: June 23, 2016
Singapore
7 reviews
9 helpful votes
Follow herman l.
Unfollow herman l.
Send Message
Share Review
Report Review

Ahhh...
August 24, 2012

Ahhh... just crazy about the cool customization Nike has provided its customers with. I love the fact about how Nike has made their website so interactive and given a new interest and appeal to its customers by providing them with the customization utility. Amazing Job

Date of experience: August 24, 2012
District of Columbia
4 reviews
15 helpful votes
Follow Warnel G.
Unfollow Warnel G.
Send Message
Share Review
Report Review

I was lucky enough to get a pair for myself at 50$ (discount season) and God. I never thought that those could be so comfortable. I used to think that these brand shoes are overpriced and that the Chinese alternatives aren't any worse but I was so wrong. Recommend!

Date of experience: June 9, 2020
New Jersey
18 reviews
3 helpful votes
Follow Ashley M.
Unfollow Ashley M.
Send Message
Share Review
Report Review

Quickest Shipping Ever!
November 24, 2021

I won the draw for these kid size dunks on the Nike SNKRS app and was amazed at how fast the shipping took - literally had them within 2 days after ordering. Being that I wear a size 6 in women, I was able to get the size 4.5 in youth kids and they fit perfectly.

Date of experience: November 23, 2021
California
1 review
0 helpful votes
Follow james w.
Unfollow james w.
Send Message
Share Review
Report Review

You think that Google is in with you on searches for man's shoes so that when we do a google search your brand keeps coming up? Wrong there are other search engines out there. I will not buy NIKE brand again. Hope you have fun with kapernick you will go go out of business soon you idiots. Besides your shoes suck. I can find a better shoe.

Date of experience: September 8, 2018