business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
184
value
177
shipping
171
returns
155
quality
164

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Late Shipping
July 20, 2022

Poor shipping service was suppose to receive my order July 20 but know they are saying 28 worst don't buy from Nike store by from other retailers

Date of experience: July 20, 2022
Canada
1 review
0 helpful votes
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Bad experience
July 17, 2022

I ordered two months ago sandals and when it came it is two different pairs ( one big & one small) never seen this before, I return it and now waiting for another after no signs in one month they told me today that they will refund me without any appreciation of my patience and never reimbursement, i spent a whole summer and getting nothing at the end. Really awfull and not liable Boutique

Date of experience: July 17, 2022
Spain
1 review
0 helpful votes
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Little disappointed
July 15, 2022

I don't know what went wrong with my pair of sneakers, they started to feel very stretchy suddenly. I am losing my foot grip. I think I got the second production unit. They should be more responsible about the production quality.

Date of experience: July 15, 2022
Nevada
1 review
0 helpful votes
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Quality footwear
July 15, 2022

Sneakers are very comfortable and relax your feet. Their sportswear not only looks great it feels great too. I absolutely love their hoodies! If you are looking for quality shoes, cloths and sportswear Nike is the way to go.

Date of experience: July 14, 2022
Georgia
1 review
0 helpful votes
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Nike is a joke!
July 13, 2022

They offer a discount once a year and shut their site down so no one can place an order. The discount works for two days and their servers were down both days they offered the discount. Then, when the discount is no longer available, viola! Their website seems to magically work again. What a joke! I would not recommend Nike to anyone. Don't buy Nike products unless you absolutely have NO other choice!

Date of experience: July 13, 2022
Illinois
1 review
0 helpful votes
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Done with Nike shoes
July 6, 2022

This is the second pair of Nike shoes that have fallen apart that I bought my son in 1 year. The first pair the eyelets for the shoe lace ripped. Yes ripped so you could not tie the shoe. Several of them. When got looking it looks like cardboard under the fabric. My son likes Nike so we bought another pair in 3 months the whole sole split in half. These are basketball shoes, so 3 months is not long when he wore then 4 times in Sept, for a camp. Then he just started basketball for the school and they split before the 1st game. He wore them maybe, 20 times. Theses shoes were $150.00 each pair. We have bought Nike for all 4 of my kids and will not buy them any more. Even worse they don't stand buy there shoe when they fail. Sorry Nike you lost my confidence in your product.

Date of experience: July 6, 2022
New Jersey
1 review
0 helpful votes
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I ordered 1800$ worth of shoes and I received one empty box and one box that had a pair of women vapor max in purple in a box that was for my all white with green swoosh in a size 10. Coustomer service is overseas and can not
Understand English and I never received anything so I lost out on over 400$in shoes. FU Nike

Date of experience: July 3, 2022
Missouri
1 review
0 helpful votes
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Lost
June 28, 2022

I've order from the Nike app 4 times now. 3 out of the 4 times I've had to reorder due to "waiting for carrier pickup" days after the estimated delivery date. You have to call Nike customer service and that's why they get two stars because they do reship your shoes but then it takes even longer to get them and now only half of my orders are coming and the half is "missing" so now I have to reorder them again. Either someone that's working at the Nike store is stealing the packages or they're really terrible at getting the shoes out.

Date of experience: June 28, 2022
Canada
0 reviews
2 helpful votes
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You guys need to stop putting bad reviews on Nike. I just purchased a Nike oversized female sweater for 105$ total with taxs and shipping for my girlfriend. IT CAME IN ON TIME and perfect. I was able to track my package thru FedEx I ordered it on the 15th of June and it came in the morning on June 23rd. Awesome site never lets me down, atleast I know I can always rely on Nike

Date of experience: June 24, 2022
Florida
1 review
0 helpful votes
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Disappointed
June 23, 2022

On 6/17/22 I order some Jordan and when I received them the inside was dirty. So I called and I wasn't able to get any help

Date of experience: June 23, 2022
New York
1 review
1 helpful vote
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My shipment came a day early. Even though I was home, the shoes were not delivered AND fed ex had no record of my address! STAY AWAY!

Date of experience: June 14, 2022
Mexico
1 review
0 helpful votes
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Af1s are not what I expected
June 14, 2022

I bought some black AF1s for a uniform and the truth is that I expected a lot from them because of the price and because they are one of the best selling and best rated models, but I think they are too expensive for what they really are. The quality is not the best of all, they are not that comfortable and they are heavy.

Date of experience: June 14, 2022
Italy
3 reviews
0 helpful votes
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Nike forever
June 10, 2022

Se penso alle scarpe di quando ho iniziato a correre quasi 40 anni fa, un sorriso si fa breccia sul mio viso. Allora bastava molto poco per definire una scarpa "da running",

Date of experience: June 10, 2022
Finland
4 reviews
1 helpful vote
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I recommend
June 1, 2022

I recommend, I constantly buy and upgrade at nike, I am satisfied with the quality
Beautiful store with fair prices. The staff is always friendly and attentive.

Date of experience: May 30, 2022
California
1 review
2 helpful votes
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Nike only wants your money and they don't care about keeping you as a long term customer. Delayed shipping (over 8 weeks) and products still have not shown up, canned responses from reps online and on the phone, and not a care in the world if you show them their poor quality. Save your money and spend it elsewhere.

Date of experience: May 3, 2022
Indiana
1 review
0 helpful votes
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Squeaky shoes
April 29, 2022

I have been buying air monarchs since they came out. For the last 10yrs+- the soles have been squeaking! Being hopeful that Nike would address the problem I kept buying the shoes. I have finally decided to change brands. It seems as tho Nike doesnt seem to care. I have seen reviews about this problem so I know I am not the only one. It is a shame, I really like the comfort level.

Date of experience: April 29, 2022
Tennessee
1 review
0 helpful votes
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Jamarion D. Boyland
April 28, 2022

Don't assume someone of stealing without proof I'm taking this to the CEO of Nike, and I still have the receipt for the shoes. Can anyone answer this question why would I steal if someone I know works for Nike and I can get 50% off of everything through them? Andf next time if someone says they have proof of something they didn't do believe them.

Date of experience: April 28, 2022
Michigan
1 review
0 helpful votes
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If Nike is an American multinational corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, then why are there literally four pairs of shoes that are sold in mens wide? It's frustrating and disappointing that this multi-billion dollar company doesn't understand that everyone's foot is not a M. My options are black mesh with a white swoosh, or black mesh with a black swoosh. My conversation with customer support was a waste of time. For my frustration, they gave me 10% off. I literally just told them I cannot find shoes, but here's 10% off, SMH. I am beyond frustrated with Nike. Corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, then why are there literally four pairs of shoes that are sold in mens wide? It's frustrating and disappointing that this multi-billion dollar company doesn't understand that everyone's foot is not a M. My options are black mesh with a white swoosh, or black mesh with a black swoosh. My conversation with customer support was a waste of time. For my frustration, they gave me 10% off. I literally just told them I cannot find shoes, but here's 10% off, SMH. I am beyond frustrated with Nike.

Date of experience: April 16, 2022
France
10 reviews
0 helpful votes
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Ideal shoes
April 11, 2022

Always buy sneakers of your brand! Surely satisfied with service. Also in favor of quality. The best shoes ever! Definitely recommend Nike.

Date of experience: April 11, 2022
Georgia
1 review
2 helpful votes
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Nike air low shadow
April 6, 2022

Loved the low shadow shows. But when I put them on the bottom of my feet starts to burn. Next think I had callous's on the bottom of my feet. But when I put on new balance or any other tennis shoes no problem there. The inside of Nike is hard and uncomfortable. Tried sending them back they told me they don't take back shoes

Date of experience: April 6, 2022