business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Nike, Inc., founded in 1964 by Bill Bowerman and Phil Knight as Blue Ribbon Sports, is a leading global athletic brand headquartered in Beaverton, Oregon. Renowned for its innovative footwear, apparel, and equipment, Nike operates worldwide, emphasizing performance and sustainability while maintaining a strong presence through subsidiaries like Converse and Jordan Brand.


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Founded in 1972
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Year Founded: 1972
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
180
value
173
shipping
169
returns
152
quality
160
Idaho
1 review
19 helpful votes
Follow Tanya H.
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Unpatriotic Nike
July 4, 2019

Until Nike stops promoting unpatriotic NFL players who can't even stand during the National Anthem I will not support them. I wonder what the founder of Nike would think of his current company and if he would let such disgrespectful punks endorse his company and their products. The pulling of the Betsy Ross Flag shoe was disrespectful to all patriots and allowing an ignorant boy who needs to learn his history control the companys political agenda is asinine. God Bless America. May God be with Nike in their future decision because true Americans won't, we'll stand instead!

Date of experience: July 4, 2019
Viet Nam
16 reviews
11 helpful votes
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It seems that I already tried all the running shoes across all the brands available in the market. Of course this is a bit of hyperbole. But I have tried many. But back in the day, I took the liberty of trying ot the nike's running shoes, I think they were called nike air zoom pegasus shoes or something like that, and they were unbelievably comfortable. The way the arch support is designed helps you majorly to keep running without hurting your feet. I have got 3 pairs of different running shoes of them, and they are totally durable, I like them a lot!

Date of experience: July 5, 2023
Alabama
2 reviews
0 helpful votes
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Package never came
July 28, 2023

Shoes shipped out from Nike coming from Mississippi. They were out for delivery thru Fedx. Guy pulled up in front of my house waited 3 minutes and pulled off. Next few days my package was in some operational delivery mode for the next four days. Long story short I didn't get my shoes and had to wait a few days for my refund. Nike customer service suck they weren't any help

Date of experience: July 28, 2023
Massachusetts
1 review
2 helpful votes
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Faulty sneakers!
March 6, 2022

I recieved a pair of sneakers for Christmas. I picked them out online and sent my son the link. I wore these sneakers all of 4 times! The zipper broke! When tried to return them I got alit run around. But the final result was. I got no sneakers. I had to take the time to return them. And since they didn't have my sneakers in stock. I got nothing! Merry Christmas to me. Never again. Lesson learned!

Date of experience: March 6, 2022
Georgia
1 review
0 helpful votes
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I've been up all morning waiting for these shoes to drop and it kept glitching me off when it came to putting in my phone number now I have to wait 24hrs to get inline which they are going to be sold out again!

Date of experience: October 27, 2023
Indiana
1 review
0 helpful votes
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Squeaky shoes
April 29, 2022

I have been buying air monarchs since they came out. For the last 10yrs+- the soles have been squeaking! Being hopeful that Nike would address the problem I kept buying the shoes. I have finally decided to change brands. It seems as tho Nike doesnt seem to care. I have seen reviews about this problem so I know I am not the only one. It is a shame, I really like the comfort level.

Date of experience: April 29, 2022
Maryland
2 reviews
1 helpful vote
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I bought 3 items from Nike.com I got an order confirmation, for all 3 items. I paid extra for 2 day shipping since it was for a gift. I received 2 of the items and the third is still missing with no tracking information. I contacted Nike on Friday asking them to give me an update since I needed the product before Saturday and was told twice a Nike Elite member would contact me directly. I still have no item, I have had not contact with Nike and when I contacted Nike again, I was told a Nike Elite member would contact me. I have no leggings, no help finding them, no response from any NIke Elite Team Member, and no refund. I would give them 0 stars if that would have been an option

Date of experience: January 29, 2018
Pakistan
4 reviews
2 helpful votes
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There isn't a better method to end your misery than to take advantage of the eid bargains, in my opinion, if you're someone who has recently needed athleisure badly but hasn't been able to do so due to the high end pricing. Thus, don't waste this opportunity and use the digmycart eid sale coupon and top 10 eid discount to get your favourite things.

Date of experience: September 1, 2022
Georgia
1 review
1 helpful vote
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Worst customer service ever!
July 29, 2021

I ordered a pair of shoes on July 12th. They were supposed to arrive no later than July 26th. It is now July 29th and the shoes have not even shipped yet. I ordered them for a specific event and had to end up getting a different pair from another store. I have called Nike and chatted with customer service at least 10 times to try to cancel this order. They keep saying that they cannot cancel it and that I will have to wait until the shoes arrive and send them back for a refund. They refuse to put a supervisor on the phone. This has been the worst customer service ever. I will never shop with them again!

Date of experience: July 29, 2021
Wisconsin
2 reviews
1 helpful vote
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Place an order online. Was told it would arrive by 4.6.23. Got an email sometime after I placed the order that it was delayed. I contacted Nike.com. Was told I would still get it on time. Today, 4.5.23, contacted them again because there had been no updates. Was told that the order was automatically cancelled because for whatever the reason the shipment didn't got out. Never got an email to that effect or anything. If I hadn't contacted them, I would still be here waiting.

Date of experience: April 5, 2023
New York
1 review
0 helpful votes
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Well I thought I was waiting to tell everyone how the Nike vapormax flyknit utility was the best I've had as I tried them on at my sister's wedding saturday. However I'm here doing the exact opposite, letting the world know how horrible my experience with Nike.com was. I've tried ordering the shoes then they canceled my order with out notice, after doing so "Courtney" from Nike left an email saying its been canceled and a number and extension to reach her. I tried contacting Courtney twice no response. Then later on in the day just to realize my account at nike.com was blocked by administration/management. No one at nike.com can explain this. So now I'm having to find a new pair of shoes else where that can be comfortable for long standing at my sisters wedding. Horrible Nike Horrible

Date of experience: September 6, 2018
Georgia
1 review
0 helpful votes
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While trying to purchase a pair of Nikes for my grandchild the website blocked my purchase. For no known reason. I called customer service and they couldn't work around it. Please understand I am not a child, have an excellent credit rating with nothing to justify this. An hour and a half later I still could not purchase these shoes for my grandchild. I was told zi would receive an email connecting me to the ability to purchase and never did. My grand daughter is heartbroken and I will never purchase a pair ok Nikes again

Date of experience: January 3, 2024
Canada
1 review
3 helpful votes
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Very rude on the phone,they don't stand behind their products it's all fake
After being with them for an hour they give you no answers, no replacement for your product, and you have to pay for all the shipping fees
On top of that they pay you the product retail price which is not even half what you pay in the store
Their policy is not legit and their customers service very poor I am so disappointed

Date of experience: April 13, 2023
India
12 reviews
4 helpful votes
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Big Fan
December 17, 2020

I am a huge fan of Nike Sneakers. I own 9 pairs of Nike shoes in which 3 pairs are of the latest collection. The most thing I love is its unique style along with excellent colour shades. Thinking to buy latest released collection Nike 270 AirMax Multi Running Colour very soon.

Date of experience: December 17, 2020
New Zealand
1 review
0 helpful votes
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Purchase two pairs of shoes 5 months ago, took 1 month to arrive in Customs Auckland - since then there were no more updates. After requesting an investigation that took a further month I requested a refund.
It has now been 5 months, many phone calls, no shoes, and NO REFUND, I am beyond frustrated. I've been advised that Nike has refunded me to a PayPal account in CAD dollars. Firstly I paid with my NZ credit card in NZD. I do not have a PayPal account and I have not received any refund in any of my accounts.
We are now disputing this refunded - all over two pairs of shoes purchased 5 months ago costing me $238.94 NZD ouch! Do I cut my losses or keep fighting?
Do not buy from this company

Date of experience: December 6, 2022
Florida
1 review
0 helpful votes
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All the reviews your reading are absolutly correct. Ordered a large order and muitiple items did not come, they said items show delivered, well of course they show delivered but not all items where in the box or ever came seperate, Customer service played games for 3 weeks each one acting like they created a case because they knew nothing then you call back and next person plays dumb then claims to create new case over and over.
Like other posters they hang up acting like it gets disconnected, i even told them show me the video of them putting the missing items in my box if you think iam lying, they of course said we believe you but never refunded, they play games to see if your going to keep pursuing the issue. They finally said just call your credit card company and dispute the charge which i did but that is absolutly unreal a company this big plays games like this and absolutly nobody cared to make it right other the just call your credit card to dispute

Date of experience: December 18, 2021
Poland
1 review
1 helpful vote
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I ordered the Nike sweatshirt on October 12,2020. Cash on delivery. The sweatshirt turned out to be too small so I gave it back. Really, in the darkest visions, I did not foresee the nightmare connected with money refund... It is a torment... Do not count on a fast money refund as in the case of Zalando:-) Everything is soooo complicated, I think it is done on purpose! It's 16/11/2020 and I still haven't got my money back... I will not let it go. I will report the matter to the Consumer Ombudsman. Next I will report extorting to the Police. I advise other unhappy Nike customers to do the same! For NIKE, I suggest simplifying the RETURN process even further... Maybe for example allow to return the product only for marathon runners? Whoever survives running 42,195 km will survive the NIKE Return!

Date of experience: November 16, 2020
Ohio
1 review
1 helpful vote
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I am done with Nike. I had the opportunity for a free pair of Nike due to being in healthcare. I accidentally ordered the wrong size, so I canceled it and tried to reorder. I was unable to reorder so I called Nike customer service and they were of no assistance. I was told I could purchase the shoes in three months when they were available to the public.

Date of experience: October 21, 2020
GB
1 review
1 helpful vote
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Excellent
February 28, 2019

My Bike Id trainers came on the 28th of feb & I am so impressed with the quality of the trainers. They came in great packaging & I will definately be purchasing another pair. Over all I am really impressed with the website.

Date of experience: February 27, 2019
Norway
1 review
2 helpful votes
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Nike cancelling my order
February 11, 2021

I bought a pair of shoes from Nike and recived a confirmation email that they confirmed my order. I was so excited about these shoes to arrive until days later I get a message that my order was cancelled. Because the shoes I bought was out of stock all of a sudden just out of nowhere and that their physical stock aren't in sync with what's displayed online. What's ridiculous is that the shoes I bought is still on their website even after this annoying mail entered my inbox. What I got in return is 10% lousy discount on my next order. I don't want no 10% discount I want the shoes I ordered still displayed on the damn website.

Date of experience: February 11, 2021