I bought a pair of Nike Mamba Rage for my son about 3 months ago. He told me there was a sharp piece of metal that was protruding through the interior heel of the shoe and it cut his heel. I inspected the shoe and not sure if it was metal or plastic, but it was poking through the fabric and he could not wear the sneakers. I called Nike and the advised that since I purchased them at $#*!'s Sporting Goods they would not warranty their defective sneakers. They said it would need to be purchased from one of their "honor" stores. If they sell your product then you should stand behind it. IDK what an "honor" store is but as you see from their reviews Nike is not honorable! $#*!'s store exchanged the sneakers without an issue. You lost a customer Nike!

I bought my son a pair of Nike Vapormax shoes, cost $160 back in May, within 3 months the sole had come apart from the shoe in one spot so I sent the shoes in to Nike to have them replaced, well today I received an email stating because the tag was not there they couldn't offer a refund or replacement because that tag tells them when they were manufactured, they will NOT give me a credit or replacement. Those tags tend to fade sometimes with the wearing of the shoes, but they don't seem to understand that, I even offered a copy of my receipt and that didn't matter to them. My family has bought a ton of Nike products for many years, I always thought they would stand by their products but I was wrong. Be careful what you buy from them and how much you spend as they may not stand by the sometimes poor quality of their products. I will be looking for another brand of shoes and clothing products for my family.

Y'all are the worst company on damn earth, got hacked and the payment wasn't arrived and they couldn't stop it. Probably because they are just a horrible capitalist company that don't give a hoot about how they get money. Literally scamming people and using child labor. All you had to do is stop the transaction or atleast give me like a voucher anything. But no, they just kept blaming every other thing. Horrible capitalistic dogs.

I placed an order of $400, later they cancelled my shipment, charged my card twice and claimed that the transaction didn't get through because my information was inaccurate. I called them and they claimed that the shipment address is not matching my Credit Card address, but they charged me twice. I put the charges under dispute because they didn't refund my Credit Card. You know what they say ´They say full me once shame on you and full me twice shame on me". I placed second order, a month ago, of $ 450 and again the same issue, they charged my credit card twice, cancelled my shipment, Deja Vue, shame on me. I went through the same process again and get my money back. I am planning to report them to the business bureau because they shouldn't be doing business. Imagine, how many orders they received in a week, deposit the money in the bank and get interest. You,do the math.

My order EO******* has been canceled after five day's they explain that they have a bug on online store with wrong price. They gave me a coupon for 15% discount (haha). I have to wait for a refund another week or two. This company is very unprofessional.

It took them five days to figure out something was wrong and they canceld my order. After that they have proposed me a discount that is worse than the standard promotions that they set for everyone.

I never again buy Nike products on their online store or anywhere else. Luckily there are similar or better products from other companies at even better prices and certainly with normal service.

VERY BAD EXPERIENCE. I returned the shoes that broke after one month of use and I am waiting for my gift card for over 6 months. They approved the claim and "sent" the gift card but I never got it, they said that they sent it twice but it never arrived and I have called the customer service but they do not care about their customers and they keep giving lame excuses as to what's happening. They are saying that they do not know anything about what is happening with the card and they keep "escalating" the case but nothing is happening. By far the worst experience I have had with their service. They do not even say when the shoes are made but they keep selling old shoes that are sitting in store for god knows how long

I posted a review about my unsuccessful experience with NIKE on July 23,2023. I had a bad shopping experience at the Nike Fairview Mall in Toronto. I bought Nike sneakers and the day after the defect was discovered, I asked to exchange them at the store, which the store manager refused to do. After writing my review, Nike representatives contacted me and offered me a Nike card worth twice the amount of my purchase. I was pleasantly surprised because the card was actually sent to me and I was able to use it. I thank Nike for cherishing their name and appreciating their customers.
However, now I will only buy Nike products through the website, but not in the store that I indicated, because the stores have their own policies, and in case of defective products they may refuse to exchange the goods.

I made an order on the 28th of September, they promised to deliver the shoes between the 3rd and 12th of October. I kept tracking the order and it was stuck on "Processing Shipment" for weeks. Finally, on the 12th I realised this order is never going to change status, then I called them and I was told that they made a mistake by selling me a shoe that is out of stock and I should now wait for a refund that will only appear in my bank account after 10 working days (meaning I will only get it after the 22nd). Mind you, the shoes were supposed to be a birthday gift for my wife who is born on the 12th. If I had never followed up, they were never going to call me. I strongly discourage anyone looking to buy from them!

I ordered 1800$ worth of shoes and I received one empty box and one box that had a pair of women vapor max in purple in a box that was for my all white with green swoosh in a size 10. Coustomer service is overseas and can not
Understand English and I never received anything so I lost out on over 400$in shoes. FU Nike

I am a big Nike fan. I like Nike sneakers very much, I like their quality and the variety of what they are offering. Let me tell you a few weeks ago I bought Nike Sneakers i. E. Nike Court Vision Low and they were so cute and classy but mistakenly I got a big size but I contacted them for the exchange and within seven days they gave me the perfect size I needed. If you're a sneaker lover then you'd recommend buying Nike sneakers and just buying them from Nike's online store or offline Nike Store instead of buying them from third-party websites.

Nike does not stand behind the quality of their products and after being a customer for 25 years, I will never ever buy another Nike product again because of it.

I had a pair of nike running shoes tear apart after 4 months of use. I contacted the Nike store where i purchased them and all they could say was they had a 90 day return policy and they could do nothing about the bad quality shoes that tore apart.

I contacted enough Nike people until I was speaking with the Senior Customer Management rep and after 3 phone calls their best solution was to say they stand behind their 90 day policy instead of standing behind delivering a high quality product. In the best case scenario I hoped Nike would offer to exchange the shoes for a pair that were not torn apart, but they didn't think that was a reasonable request.

Nike did not even think to offer even a 50%, 10%, or even 1% discount on a new pair of shoes. They didn't offer to take them back and repair them. Their best suggestion was to go buy a new pair of shoes and hope the next pair don't rip apart.

I am absolutely appalled at this level of service from such a reputable company. I have sold my existing stock holdings I had with Nike, and I will never purchase a single Nike item for myself or as a gift again.

Although I love the latest pair of sneakers I purchased, I will no longer purchase any Nike product and destroy what I currently have because of your support for Colin Kaepernick! As a parent with a child fighting for our country presently, we stand to support our past, present, and future military. To disrespect the ones that give their lives to support our country is NOT acceptable! I will also speak with everyone I see wearing your products and tell them the Nike symbol now is disrespect to me as I feel I can not support my daughter when your company thinks it's ok to not stand for her.

I bought sports boots for running. They are very convenient. I was a little bit afraid that the size would not fit, but everything was ok. Will definitely make some more purchases here.

Tried to order twice from these A...ssshats. Both times, they did not ship the shoes and worst, the customer service folks can't say why? Never again.

The Brooklyn 11 hoodie and black Airforce 1s bought off Nike Store for my 15-year-old boy have just arrived. He is still at school, so ofc I try on the hoodie. I decided I want it. But I can't have it because it's his. I'm going to order another one right now. But let me explain:

The Brooklyn hoodie has a very distinctive cut around the neckline, proof this ain't no rip-off or run-of-the-mill hoodie. It extenuates the shoulders and neckline, not baggy around the waist, fitted. Kanye West would definitely approve! It is dope.
Oh, and it arrived in 14 days and would have arrived sooner if it hadnt got delayed in NZ customs for a week! Impressive speed considering NL and NZ are opposite ends of the earth. Other commentators are complaining about delays. Not my experience. Infact, faster than expected. Nice work NL Nike!