Ordered pair of shoes and returned as it was unsatisfactory. Nike didn't refund shipping costs and withheld refunding taxes I paid. When I called they said the taxes will be refunded at a later date

I made an order and was delivered within two days. They reply to the emails instantly. Great customer and support service. Their products are affordable. It is the best!

I am writing to express my disappointment with the quality of the [Airforce 1- Invoice No- ******* & Complain no *******] that I purchased from at Phoenix' Mall Mumbai, Within just four months of purchasing these shoes, the sole has become significantly damaged, which is unacceptable for a product of this caliber. After submission all the details and shoes picture in help line, I got replied after 2 days that "we regret to inform you that the claim did not meet our claim eligibility guidelines" I kindly request that i need desired resolution, whether it's a replacement, repair, refund. This experience has left me dissatisfied and concerned about the durability and quality of your footwear. I believe it is low quality sole or manufacturing defects. But your company is giving excuses to me to avoid the replacement.
See how it is damaged within four months of purchasing? The nike brand and I have always held your products in high regard. However, this experience has left me dissatisfied and concerned about the durability and quality of your footwear. I believe it is low quality sole or manufacturing defects. But your company is giving excuses to me to avoid the replace or refund

Ordered multiple items and 1 item didn't come, opened up a ticket and the response I got was we aren't going to give you curtesy because you have multiple accounts, i kid you not, so my family can't have accounts linked to a computer? And told me to read their terms, if money wasent involved this would be laughable, They also told me to contact police if I think something been stolen. Wow been a Loyal customer buying Nikes since the early 90s that's over 30 years

Totally wasted my time on the experiences. It is a phony lie. The website focus group crashed and they would not pay the promised compensation. Total horrible experience!

I salute Nike and will continue to buy your products for my grandchildren.

What do these negative/hysterical reviews say about the lack of information of these folks?

When things are about the sport, it is a good time for Nike! All of my friends feel ecstatic about this shoes as well. I enjoyed the quality and the delivery. Thank you.

I access the website, after choosing my items and try to check out, I wasn't able to finish it; because they don't accept Credit Cards from US Territories (Puerto Rico), neither offer shipping to the island. I noticed I was at the US Website, so change the Region to PR; but there is no options to buy online from there. So I had to send the money to a friend, for her to place the order, receive the items; and finally send them to me. Other than that, easy search; great deals, great qualities and reasonable shipping time.

I started calling Nike about 6 months ago (June 2017), it was one number after another and of course everyone I spoke with said they were sorry for the inconvenience I was experiencing...

On October 31,2017 (after four months of attempting to report the separation of my ALL STAR - Converse soles from the rubber trim), I reached Leslie who took all my information and sent it to "the right department". Eventually a "Greg" called. After they claimed not to have any of the colour choices I asked for - including the colour of the defective shoes of course) Greg was prepared to replace mine with another style. I asked for a few days to see them at a store before making my decision and he accepted.

Within the week I called back to confirm the pair I wanted but received no reply yet again. Several weeks later some guy named "Kev" called to say "Long story short, Greg is no longer with us". I found this Kev guy quite offensive as he denigrated the previous employees work ethic while telling me he would not honour the previous employees promise to replace the shoes with another style. He also claimed the exact replacements for my defective shoes had been shipped "as we speak" - about three weeks ago. I have not received a confirmation of them being shipped and no shipping confirmation from the shipping company either.

Not happy at all with the way Nike/Converse "services" their clients.
I wont be buying Nike or Converse products again as a result.

Ordered a pair of custom Nike iD shoes for a kid's 10th birthday in his favorite sports team colors. The order said it would be delivered on a specific date, which I was counting on because the kid was going to that sports game about a week after the supposed delivery date. When the shoes weren't delivered by that day, I called to check on the order and to my surprise they told me they wouldn't arrive until the following week (which was the day after the game). I asked if I could pay extra for overnight shipping so that they would arrive before the game. The girl told me she couldn't do that. I asked to speak with a manager, and after checking if he was available, he told her he would email me a survey if I want to "vent." How rude.

I am a big fan of your company for its quality and trendy things. I bought sneakers from your official website, which I have been wearing for three years yet and they still look perfect.

I ordered sneakers that were on deal online and it showed in stock and couple days later they say out of stock. They run fake deals to make people sign up on their website. Don't fall for their scam.

I won a drop of Jordan 4's on 9/9/23. I received confirmation that my order was received. I received confirmation that the order was "shipped." Kept checking my Nike account to verify delivery date only to see the message that label was created and waiting for pick up by the carrier (UPS). Needless to say I did not get the shoes! Called Nike, they blamed UPS. I called UPS they blamed Nike. I ended up calling Nike 6'xs talked to several different people only to receive the party line of "there's nothing we can do because the shoes are out of stock" (no dah, they were a hot drop), shallow apologies, and an offer of 20% off my next order. I have spend $$$$ with Nike! Not anymore! I believe that there could have been a more respectful and professional way of dealing with this issue (which had nothing to do with me, but was solely a with Nike distribution and UPS shipping). Unfortunately, no other accommodations or solutions were offered or discussed to try to resolve the issue. Because of how this situation played out I deleted my Nike account and will not be opening a new one. Good bye Nike! I do not want to do business with a company that is not truly interested in their customers (especially when their customers bring legitimate issues to be rectified that are the company's errors and not the customer's).