Kirsten D.

Ordered a pair of custom Nike iD shoes for a kid's 10th birthday in his favorite sports team colors. The order said it would be delivered on a specific date, which I was counting on because the kid was going to that sports game about a week after the supposed delivery date. When the shoes weren't delivered by that day, I called to check on the order and to my surprise they told me they wouldn't arrive until the following week (which was the day after the game). I asked if I could pay extra for overnight shipping so that they would arrive before the game. The girl told me she couldn't do that. I asked to speak with a manager, and after checking if he was available, he told her he would email me a survey if I want to "vent." How rude.