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website thubmnail of NFLShop
nfltop.us
Texas
1 review
0 helpful votes
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Trash 🗑
January 17, 2024

***RUN FAR AWAY***
I ordered a Barry sanders rookie card on October 14,2023 they sent me an email saying it was on the way Oct 17th Nov-dec-Jan nothing. I call in November they say oh we see you haven't received your package we will look into it and email you with an update. I said okay I was patient. No email no call. December rolls in nothing I call in again. Same song and dance. January comes in this is now past 3 months of the original order. I call in they say sorry sir it got lost in transit we need to issue a refund. WHAT! So basically no communication for 3+ months just to be told sorry we ran out. They should be sued and I will be watching close to see if there is ever a class action brought against them. Trash 🗑

Date of experience: January 17, 2024
Texas
1 review
1 helpful vote
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Scam
May 5, 2016

Yes this is a scam I was luckily notified by my bank that someone tried to use my credit card at a women's specialty shop in Arlington. 1 the price was different so yes they are stealing money and when Jessica sent me an email she said it would show out of country. Lies upon lies these people should be ashamed of themselves.

Date of experience: May 5, 2016
Texas
1 review
0 helpful votes
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I could not rate this any lower or I would have. It has been a full year and my order is still not fulfilled. I have only received 1 out of 4 jersey's, in one year! They do not respond to my emails which is the ONLY way to contact them. I now have to fight to get a refund.
Cheap jerseys, but after all the time I've spent I was better off paying full price elsewhere which is my advice. STAY AWAY!

Date of experience: December 9, 2016
AE
1 review
4 helpful votes
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Missing items
November 12, 2018

I ordered several items last week after seeing a 20 % plus shipping sale on the NFLShop. So far I have only received one item I purchased and after I spoke with customer service I was told that they have no time frame when the rest will ship. I'm not understanding cause they have the same sale going on and all the items I purchased are in stock saying ships within one day. Now after complaining I keep getting the run around and emails saying... Thank you for shopping with us. We know how excited you are to receive your merchandise. We are still working on a shipping update for order. I just would like the items I purchased in a timely manner, within reason, even a logical reason would be appreciated.

Date of experience: November 12, 2018
Florida
2 reviews
3 helpful votes
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FRAUD SCAm
July 20, 2016

MLB gear on FB supposedly official jerseys! Never got merchandise or refund! They charged me $75.41 when the receipt did not show it would be this much. *******@buyfromsites.com quit responding to my emails after I demanded my money back or I would report them everywhere I could.

Date of experience: July 20, 2016
New York
1 review
0 helpful votes
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I don't see how there are all these bad reviews?! Puzzled. Sorry for anyone's bad experience with "NFL Shop" but I have had zero issues with purchase, order, shipping, receiving. I ordered my women's small jersey and received it 5 days later. One of those days being a holiday so it would've came in 4 days! I live in NY, I love my jersey just in time for game day! All I have to say is #GoBills

Date of experience: September 7, 2017
Washington
1 review
3 helpful votes
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I wish I would have read some reviews before "purchasing" a NFL jersey from this site. It never arrived, was supposedly shipped back to the sender by USPS, but they claim they have never received it. I've been dealing with *******@dosomebiz.com too. I've asked for my money back since I never actually got the jersey and they said they won't refund until they receive the package. This was 4 months ago, they still haven't received it apparently. Yeah right! Complete SCAM!

Date of experience: March 5, 2018
Missouri
1 review
1 helpful vote
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Do NOT order from them. Horrible experience. Several calls, nothing resolved. I ordered my custom shirt on 2/13, received today, 2/25. Print is spotted, poor craftsmanship, see photo. Called, all they wanted to do was for me to send back, wait 25 days for refund, and send out a 20% off gift card to order again. I will not order again from them. I wanted them to resend me a quality shirt without waiting that long. I offered to send them a picture. 1st person hung up on me, couldn't understand half of what he was saying, kept asking to repeat. He hung up. I called back and explained again the situation, nothing. I was promised my shirt by a certain day(last week) and I had to make calls to follow up where it was, which I finally got today and it is a piece of junk. I will NEVER order from them again. Money down the drain.

Date of experience: February 25, 2023
Michigan
1 review
1 helpful vote
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Worthless
September 28, 2022

Let's start by talking about the price point, ridiculous.

My recent order: I'm going to a bengals game on Thursday. I ordered it well during regular business hours EST on Tuesday. I paid the $30 "next day shipping" fee. Waste of $30 bucks, not going to come in time.

Oh, and don't try to call customer service. This multi billion dollar industry could care less about your frustration. You'll talk to a robot for hours, and even get hung up on.

It's crazy that personability and ethics are thrown out if the window from this money hungry unethical organization. Never again.

Date of experience: September 28, 2022
Virginia
1 review
1 helpful vote
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Couldn't get any worse
September 2, 2017

I recently received a gift for my birthday. It's the wrong size. All I wanted to do was exchange it for the right size. They keep telling me they can't find any of the information pertaining to the order. Waiting for return labels never got them. Won't let me talk to a supervisor and they tell me if I can return it I'll have to get a gift card and reorder. They certainly don't care about their customers. I work retail never of had such a hard returnI don't even want to give them a one but it doesn't get any lower

Date of experience: September 2, 2017
New York
1 review
3 helpful votes
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Terrible
March 7, 2016

Avoid at all costs. Do not use this site. I ordered a jersey in November. It gave me a date when I should expect the jersey. Two weeks after this date I emailed asking for my money back since it still had not arrived. I was denied my refund due to "it already being processed." A week later I was told they didn't have my jersey in stock, and I could order a different one or get my money back. I asked for my money back and was told it would be easier if I just ordered another. I again asked for my money back, or a phone number to talk to someone about this. It is now 4 months later, and I have received no refund. I have however found all their information online for anyone else who has this problem. Good luck to anyone else who was robbed by this scam company. http://nfltop.us.ipaddress.com/

Date of experience: March 7, 2016
Virginia
1 review
0 helpful votes
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When you return an item you are given two options. You can receive a full refund issued on an Ecard or a partial refund to the original form of payment. I opted for the ecard. The ecard information is nowhere on your login in account. That information is sent in an email that has a twelve digit number and a seven digit number you need to enter at checkout. Super annoying!

Date of experience: October 24, 2023
New Jersey
1 review
0 helpful votes
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Ordered Jaylen Waddle Shirt in youth extra large, they sent men's Xl, called sent me return label and were quite rude. They resent the shirt, again men's XL sent. Called again this time CS Rep advised item had been out of stock since September & order should never have been accepted. They said said would send return label at no charge to me. A few days later decided I would try one more time and ordered a different shirt again youth XL. Today the shirt arrived again men's XL received. Again CS Rep was ride And spoke such bad English I had to keep spelling my information and was soo difficult to understand.
DO NOT order from this company they certainly represent NFL in bad way!

Date of experience: November 14, 2022
Kentucky
1 review
0 helpful votes
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Theives
October 12, 2017

Total fraud, took order for jersey that they didn't have and wouldn't credit back my credit card. After going round and round for 5 weeks with *******@buyfromsites.com a *******@dosomebiz.com said they would send another jersey. Never happened. Save your money!

Date of experience: October 12, 2017
Tennessee
1 review
1 helpful vote
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This is a scam
December 4, 2015

I ordered 2 jerseys after receiving a link from my daughter. They charged my card but did not send an email with shipping and tracking info. Don't order from this site. It is located in China and the web site was just created 3 weeks ago. I got taken.

Date of experience: December 4, 2015
Virginia
1 review
5 helpful votes
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DON'T DO IT!
December 2, 2015

Well I placed a 140.00 order on Black Friday. I have yet to receive any order confirmation, there is no tracking information and no phone number, just a link to send an email, which they do not respond to. Well on the same day my credit card, which I used to place the order with had about 300.00 worth of charges put on it from China. Strange coincidence? I think not!

*Update 12/14/15
I did receive part of the order. Jerseys are decent quality. Would still not recommend ordering from this site due to unauthorized charges on my account. I am seeing from other reviews that this seems to be a problem.

Date of experience: December 2, 2015
California
1 review
2 helpful votes
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Bought a jersey 3 weeks ago. After multiple unanswered emails and responses of "you will get it in 2 weeks" it arrived. When I looked at it, it's a pretty good looking jersey. Its a chargers jersey that was supposed to come with a captain patch but the patch didn't arrive... The collar should be white on back however it's blue all around. The shoulder and collar area is not how an actual jersey would feel. It is very stiff and the head hole is a tight squeeze. It is pretty tight on shoulder area but baggy on bottom. It an ok jersey for the price but for them to forget the patch? It's only advertised all over the item. Would not buy from here again but you do get what you pay for. Don't expect instant responses and be prepared for replies that have nothing to do with your question.

Date of experience: December 14, 2015
Pennsylvania
1 review
7 helpful votes
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Scam
December 1, 2015

I also purchased from this site on 11/26/15. No confirmation. I emailed them about this and they also charged my card more than what my order states. They emailed me back that the item is not in stock even though the website showed it as such at the time of order. I have demanded a refund and filed a dispute with my bank. You can only contact them by email. And they are not the "official store of the nfl" as their website states.

Date of experience: December 1, 2015
Texas
1 review
0 helpful votes
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Be patient!
December 13, 2015

A friend of mine ordered too like everyone else around Black Friday. He just received order yesterday. It is slow to deliver, since it is coming from Chine but once received he was very excited and quality was great!

Date of experience: December 13, 2015
New York
1 review
5 helpful votes
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Never again
December 20, 2015

Ordered on December 3 and still no shipment received I emailed 3 times and finally a response I tracked my package and says still in China. What gives. Never again. Do not order with this company. Terrible customer service.

Date of experience: December 20, 2015

Overview

NFLShop has a rating of 1.7 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NFLShop most frequently mention credit card, tracking number and buyfromsites com. NFLShop ranks 144th among Football sites.

service
8
value
8
shipping
7
returns
7
quality
8