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We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
NFL Shop Reviews Summary
The company faces significant challenges in customer satisfaction, primarily due to persistent issues with order fulfillment and customer service responsiveness. Many customers report delays in shipping, unfulfilled orders, and difficulties in obtaining refunds, leading to frustration and a lack of trust. Additionally, the customer service experience is frequently criticized for being unhelpful and difficult to navigate. While some customers express disappointment in product quality, there are no notable strengths highlighted in the reviews. Overall, the prevailing sentiment suggests a need for the company to enhance its operational efficiency and improve customer service protocols to rebuild its reputation.
This summary is generated by AI, based on text from customer reviews
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I wished I'd looked into all of this prior to purchasing a Conference shirt. I doubt I'll see it before the Super Bowl, altho the rep said it would ship before Friday (it is Wednesday). When I asked her for a tracking number she was all 'oh it's still processing so I don't have that information'.
If it's still being processed, how am I going to get it in 2 days?
Color me chump.
I ordered 2 different jerseys - got 2 of the same jersey. Wrote customer service and 3 weeks later no response. Wrote them 2 weeks ago - no response. Decided to keep both jerseys and ordered another on 2 weeks ago and received fake tracking info - and no jersey. Wrote them twice and no response. Zero customer service. This company takes your money and doesn't fulfill the order. Wish I could rate it zero stars.
UPDATE: While I still have never received any response from this company after numerous requests, I do have tracking information... finally. It seems that over a month after ordering one shirt, I will be receiving it. It's supposed to be leaving Chicago today so I'll get it some time this week. I thought that ordering it a month before the Super Bowl would have been plenty of tine. I suggest you provide at least 2 months to get a jersey from this company... if you dare order from them.
Update: Just got the jersey. It wasn't the one I ordered. I even left a remark on the website about getting the right jersey. I'd tell them about it, but it wouldn't do any good. IT's a ripoff site.
Hello Brian. Thanks for your feedback. We are very sorry that you are having trouble with your order. Unfortunately, those are not our order numbers. You may have ordered from a fraudulent website and should contact your bank. If you were charged by a company in China, or if the items are coming from a different country than the USA, then you have ordered from a fraudulent website. We are only based in the US. Please let us know if you should need additional assistance. Sincerely,
Karmen
I ordered a Browns Jersey in December, after waiting and waiting to receive my item, I was told it had arrived in Australia (where I reside) but was returning to the sender and was for some unknown reason not able to be delivered to my location. I called up NFL shop 2 times, and was told the first time once the item is returned to them I'll get an email notifying me and I can get a refund. Nothing happened, I called them again about 3-4 days ago and was told the operator has issued a refund ticket for me and I would get an email about this is in 24-48 hours that my refund is being processed... The email said that the jersey has to return to them first but I was told on the phone that would not be the case since it is most likely a lost item. I am long past my interest for the jersey, for all I know it is lost... I would just like a refund for my product...
Hello Vlad,
Thank you for your feedback. We sincerely apologize that your order was returned back to us and for the conflicting information provided regarding your refund.
At this time we have processed a full refund for the order back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
We value your business and realize we let you down with this order. In an effort to win back your trust we have also issued a promotional credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered a jersey and was provided a tracking number but the number seems to be fake. When I asked for an update on tracking they provided info from Dec 2015 which is before I even ordered the jersey.
Hello Georgiana,
Thank you for your feedback. We sincerely apologize you have not yet received your order. We would be more than happy to look into this for you.
Unfortunately the order number provided is not consistent with our order number format. Please private message us with your email address and first and last name so we may search our system.
Sincerely,
Lauren E
Senior Fan Advocate
Same as the other hundreds of complaints. Ordered 2 items, one sent, one probably not but both charged to me. The one we never received was addressed to the town only - they left out the house number and street and then insisted it was delivered. The other was returned, tracked and signed for by them but NO refund issued because they say they cannot find the tracking. TOTAL SCAM. See the hundreds of complaints on ConsumerAffairs.com and here. Also the NFLShop.com Facebook page is buried in complaints daily. They just roll along denying responsibility and posting nonsense saying that they want to be helpful while all along ignoring their incompetence. WILL NEVER ORDER FROM THEM AGAIN & WILL CONTINUE TO TELL EVERYONE I CAN TO AVOID THEM.
2017 update: nothing has changed at nflshop.com, I groan at their ads while watching the games because they stalk honest people to rip-off. Avoid the nightmare that is bound to come with an online order and go to your local store - they will appreciate you!
Hello James,
Thank you for your feedback. We sincerely apologize that you never received one item from the order and that the other item was sent back and has not yet been refunded.
At this time we have processed a refund in the amount of $65.49 which will post back to your account within 2-10 business days. At this time you have been refunded in full for this order.
We value your business and look forward to serving you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
First of all I should of known $34.99 jerseys were too good to be true. I ordered 2 jerseys 12/3. Never got an email for a receipt. I tried contacting customer service. Never heard anything. I get an email stating one jersey is out of stock. I pick a new one. Apparently they don't understand English or something. Cause they were having a hard time understanding which one I wanted as a replacement. So, I email them and telling them I wanted a refund. The lady emailing said it's going to be a 10% service charge. I explain to her that their website says if I'm not satisfied I get a full refund. Then on 12/17 I get an email from her saying she had to fight with her boss to get my refund. But I should have it in 7-15 days. Here it is 1/19/16. And I still have no refund. So anyone thinking of ordering from this site. DON'T DO IT! You'll save yourself in the long run.
Customer service is non-existent at NFLshop.com.
Most of the employees have less than a high school education.
"Customer Service" function is to get rid of any customers who complain or try to return merchandise.
Hello Tait. Thanks for your feedback. We apologize for any inconvenience regarding a return label. We have sent a total of 4 return labels to your email address as well as the purchaser's email address. Please check your spam or junk folders to see if it may have been delivered there. Please let us know if there is anything else we can assist you with. Sincerely, Karmen
I sent my return back on 12/26 its not almost a month later and still nothing no email no call no nothing. Why any I get a refund for something u guys shipped damaged. I dont recommend anyone shopping here. This was my first and last time
Hello Shantel,
Thank you for your feedback. We sincerely apologize that you have not yet received an email confirmation in regards to the items you returned.
Upon review of both orders, we show you have been refunded in full as of January 18,2016. Please be advised it can take anywhere from 2-10 business days for this money to reflect back in your bank account.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Received a hoodie as a gift for Christmas. It was too small so I sent it back and marked the box that said "Return Gift" It says if you received item as a gift please provide YOUR name, email address, and phone number. Your return will be processed as a merchandise credit for use on future purchases from us. It has been 20 days since it was delivered to them and have not rec'd email or call. I did online chat which was no help so I called. I was told that unfortunately they do not give credit and refunded the money to the original buyer. I asked why they even have return gift as an option. I was told that since I used my name instead of the buyer's name, they had to refund the buyer. Even though it clearly reads If YOU received this item as a gift, please provide YOUR name! Thanks for nothing NFL Shop! Looks like you have yet another UN-satisfied customer!
Hello Meghan,
Thank you for your feedback. We sincerely apologize that the item was refunded to the original form of payment instead of applied as a gift credit for your use.
We would be more than happy to resolve this for you but will need a little more information. In an effort to better assist, please private message us with your first and last name and email address.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered on 30th November 2015 still not heard anything! I have sent numerous emails to the customer support and complaints page!
Where is my order? 8311/*******/48
Hello Brodie,
Thank you for your feedback. Unfortunately the order number provided is not consistent with our order number format so we believe you have made your purchase from a different company.
We'd be happy to search our system if you'd like to send us a private message with your first and last name, email address, and billing address.
Sincerely,
Lauren E
Senior Fan Advocate
It been over 2 weeks and I'm still waiting on my refund. Firstly they don't pay for shipping when I purchased the item, secondly, they don't so prepaid shipping for international customer. I paid a little extra and registered my shipment for returned. Received an email from Canada post over a week ago that the warehouse has received my package. Yet, still no update, no confirmation for a refund. I was really wanting to replace the jersey I purchased for another size, but now I think I will just purchase elsewhere. Consumers beware! There's are many other places that will pay for shipping and returns are hassle free! I am an un satisfied customer and will never shop on this website again. The wait time for a refund is absolutely ridiculous!
Hello Jessica. Thank you for your feedback. We apologize that your refund was not issued sooner. We have now issued a complete refund, including your original shipping charges, back to your credit card. Please allow 2-10 business days for the refund to post back to your original form of payment. Sincerely, Karmen
Same story as everyone else.
Ordered December 1st. Not heard anything since despite emailing. Also been informed from several people that I shouldn't expect to receive my item and if I do it will be horrible quality. So upset this has happened as I used all my money on what I hoped was going to be a magical Christmas present.
Hello Maxime. Thank you for your feedback. We apologize that you are having issues with your order. Unfortunately, the order number that you have provided, 8118/281115/47, does not belong to NFLShop.com. If you have a different order number, please provide that information and we will be happy to assist you further. Thank you, Karmen
I also wish I had read reviews about this site before placing an order for a Christmas gift. I placed an order on the 10th of December and have still not received my order. I have tried ringing and emailing customer services multiple times but not once has anyone gotten back to me. They have no trouble taking peoples money but cannot seem to follow through on their orders! I have made a complaint to my bank and they will open an investigation into what seems to be a fraudulent site.
Hello Karen. Thank you for your feedback! We apologize that you have been inconvenienced. Unfortunately, the order number you have provided does not belong to NFLShop.com. You should contact your financial institution regarding the payment you made to the company. Please let us know if we can be of any further assistance. Sincerely, Karmen/NFLShop.com
I should have read this site before placing an order with the company out of Shanghai. Placed my order, money was transferred but no confirmation e-mail and no responses to multiple e-mails regarding this order. Do yourself a favor and avoid this website like the plague!
This is straight from their website--what a joke!
11. Why do you charge my card more than your product price?
We only receive the product price. The extra money may be charged by the blank as the blank fee. Hope you can understand.
I ordered a Jacksonville Jaguars tee shirt for my son on December 15th, money was taken from my account the same day. No confirmation email was received as the web site indicated it would be. As of today, I have received nothing, nor even responses to emails I have sent them. My login tells me they are processing my order, but nothing.
Please don't make the same mistake I did. Will be contacting Trading Standards to ask them to look into this company, to see if I can get my money back.
Hello Mark,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding your most recent order.
Unfortunately the order number provided is not consistent with our order number format.
Please send us a private message with the email used to place the order, the billing address and your first and last name so we may search our system.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered a Seattle Seahawk Thomas Rawls Jersey for my girlfriend on October 15th and the numbers were starting to come off by the end of December. I called Customer Service at NFLshop, and they said they could do nothing for me after the 60 day return policy is up. So just a heads up for all that want custom jersey's made at a rediculace price... Don't do it. They don't stand by their products with any kind of warrenty pass 60 day's.
Mike
Hello Michael,
Thank you for your feedback. We sincerely apologize that the item you purchased has not held up as well as you were under the impression that it would.
Unfortunately it is stated on our website that we will only accept a damaged item back if claimed within 30 days of the item's ship date.
At this time we will not be able to replace or refund you for the item, however, we have processed a 30% refund back to your original form of payment for the inconvenience which will post back to your account within 2-10 business days.
We value your business and would love the opportunity to serve you again soon. In an effort to make this up to you we have also issued a merchandise credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a toque and it wasn't what I thought it would be. I requested a return. They were helpful however in this day and age most places give you a full refund. I paid to have it shipped to me (12.95 USD) and paid to return it back to them.(18.48 CD) I lost my shipping both ways. I also find it weird that it is in USD and yet I had to return it to Burlington ON Canada. I live in Canada so why couldn't I order and pay for it in CDN. Won't shop there again. If you don't like it or there is something wrong with it you are on the hook for both of the shipping costs.
Hello Nana,
Thank you for your feedback. We apologize that you were not happy with the item you purchased and that you decided to send it back.
Unfortunately we do not have pre-paid return labels for our International customers and we apologize for the inconvenience this has caused you. It is listed in our return policy that we do not refund original shipping unless it was an error on our end that resulted in the return.
As a one time courtesy we have refunded the $12.95 paid for shipping back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
Sincerely,
Lauren E
Senior Fan Advocate
Sarah, I have sent you a private message as requested. I would like a response as soon as possible please! You have all information needed to track me within your system, considering you guys have been emailing me for the past week and a half to tell me my item is out of stock and will not ship. You guys are quickly asking to have this issue turned into a social media awareness campaign for NFL Shop; believe me, it will not be a positive campaign that's for sure! A response and a resolution needs to be communicated immediately!
Buyer beware! I can kick myself for not reading the reviews on this site before I ordered a Christmas gift. I received an email that said my jersey had shipped. Two days later I receive a "sorry, the item you ordered is out of stock due to it is popular by our customers. Please make a new choice then we will know how to do with your order". How to do with? Who are these people? In other emails the rep signs off by saying "Have a nice day. You are the best". These people are so unprofessional.
I JUST WANT MY ORDER, LAUREN E, KARMEN, and JOANE. My order number is 3673; I don't want to hear your timeless excuse that the order number does not belong to NFL-Shop like you've told countless people in these reviews. You have no trouble emailing me so I know the order is there. Not to mention you took the money under that order number. I need a resolution to this quickly, LAUREN E, KARMEN, and JOANE!
Hello Debbie. I am very sorry, but our order numbers are 17 digits long. Please respond back in a private message and provide us with your email address and last name, and we will see if you have any orders with us. Unfortunately, 3673 is not our order number. Sincerely, Karmen
I have ordered from the site on the 17th of Dec well in time from Christmas, but received nothing. On the 29th of December now and the order is still being picked, this website is absolutely useless, you would be quicker making the product yourself from scratch
Hello Robert. Thanks for your feedback. We apologize, but the number you provided as your order number, does not belong to NFLShop.com. Please let us know if we can be of further assistance. Sincerely, Karmen/NFLShop
Ordered a gift card on December 20. Got a shipping confirm on the 21st. Two customer service reps later still don't have it. Now they are telling me January 6. What happened to 2 to 3 days as promised? It's a gift card! It shouldn't be that hard!
Hello Colleen. We apologize that you have not received your order. The shipping timeframe for gift cards is 7-10 business days. Unfortunately, the package has been lost in transit, and we are going to issue a full refund. Please allow 2-10 business days for the refund to post back to your original form of payment. If you should need further assistance, please do not hesitate to contact us. Sincerely, Karmen/NFL Shop
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara,
Thank you for your feedback. We sincerely apologize for the delay with the shipment of your most recent order with us.
Upon review of the order, we do show that the expected ship date for this item is now Monday, January 8,2016. We realize this is not satisfactory and apologize that we dropped the ball with this order.
At this time we have processed a 40% refund along with a refund of $5.99 that was originally paid for shipping back to your original form of payment for the delay. You will see this money within 2-10 business days. If you no longer wish to keep the order please send us a private message and we will cancel it for you.
We value your business and hope you will allow us the opportunity to serve you again soon.
Sincerely,
Lauren E
Senior Fan Advocate