NFL ShopReviews 950

My daughter returned 2 jerseys that She received as a gift. Instead of processing the return as a gift and issuing a merchandise credit to her they processed it as a return and credited the senders credit card. She did not want this person to know that she returned the gift as she did not want to hurt their feelings. All they could say at customer service was that it was processed as a return. She has a copy of the return form but they could not care less. They made a huge mistake and could not care less about it. I am giving them one star as it won't process with 0.
Upon posting the above, NFL Shop customer service contacted me within a few hours and offered to resolve the issue. They were apologetic and professional and made me feel like a valued customer. The issue was resolved in a day and I want to thank them for this. My rating is now a 5 for their customer service. Thank you again for your assistance in resolving the issue in such a courteous and professional manner.

My mom bought me a customized jersey in September that she was giving to me for Christmas. I opened it Christmas but didn't wear it until the game on January 15th. It is defective because the shoulder length is for a small child, yet this was a women's xl. I have contacted them ten plus times. Each time they say "defective products must be returned within 30 days." Any logical person would realize this gift needs to be replaced, not because I don't like it or because I ruined it, but that it is defective and they should fix their mistake. I have gotten no where with them. They won't even pass me to a manager. They just create a ticket under my mom's email and refuse to respond to mine. Seriously, worst customer service I have ever experienced. I will NEVER buy from them again and hope others stop to avoid a similar issue. Football Fanatics for me!

I sent a private message to Sarah B. Stating something along the lines of "surprise, you 'can't help me'. It is a customized white Bell jersey. Regardless of how long it has been or what the product is, it is still a defective product. Make it right and send me what was purchased (and I will gladly send this crap back for you to "donate to charity") and do not send me another worthless apology."

I was getting everything together for the Christmas season, buying gifts. I figured one thing I ordered for my dad would be a NFL shop gift card for $75. I ordered this gift card on the 18th of December and it was supposed to arrive at his house by Christmas. Not only did he not receive it by Christmas, but he still, 2 months later has not received it. I figured I would wait awhile to see if it would ever get there until finally I called customer service. A very friendly representative apologized and said he would have another shipped immediately. About a week later I checked my bank account and saw I had received a payment from FFL shop as a refund. I called back today and she said they were never going to send the replacement gift card, as if my order hadn't happened. I am EXTREMELY disappointed by NFL shop for not following through on their promise to send another card and the poor manner the situation has been handled with these people. I was hopeful but this situation has completely overwhelmed me, all it was, was a gift card. I am very let down by this company. I will NEVER BUY ANYTHING FROM THE NFL SHOP EVER AGAIN.

I wish I had read the reviews on this site prior to placing an order. Much like the other complaints on this site, I too ordered a conference championship t-shirt that was supposed to be shipped no later than February 2nd. I sent an email to customer service on the 3rd. The next day (apparently it takes them 24 hours to respond to any inquiry) I received an email saying the order would be delayed. I tried to cancel the order, but they were "unable to accommodate" that request. The t-shirt showed up yesterday (like others, after the Super Bowl was over). The plastic wrapper indicated the right size, but when I opened it low and behold it was not the same size listed on the package. Sent another email to their customer service, to which I received an email saying there was an error processing the email, and that they would be closed for christmas. Take your business to a more reputable vendor.

They have all the correct words and plaster photos all over the web site which makes them look professional. They are not! Please read reviews before you waste your time and money. I ordered two tees the day after the play off games. I paid for quick shipping. I called daily to follow up. My shirt arrived the day AFTER SUPER BOWL 50. And now they want $5.50 to take it back! Shirt was promised to ship on 2/2 and shipped on 2/6. I am hoping that people read this and stop before they enter the web site. Unfortunately the page itself shows a high rating. Not sure where this comes from? Must be the retailer themselves or they have paid for it.

I have read all the angry reviews AND I echo "Something needs to change"... 1) Items not shipped on time should be shipped free 'Express' 2) Dump current carriers that won't deliver on weekends 3) If package changes carrier in route (why?) then provide new tracking info, so when FedX takes the wkend off and dumps package at post office I am not being told "that isn't our tracking #, I can't help you" 4) If I email customer service, then respond 5) STOP the blame game! 6) I have seen more feedback on this site than on NFL Shop; merge NFL ShopJabber! 7) Where is my SB50 package that says it will be delivered today by COB? Surprise; people want it BEFORE the game! $$$$$$$$ made?

I ordered a jersey Jan 30th, paid for next day shipping, and only to find my jersey undelivered without notification! I ordered my husbands jersey from fanactics due to size. His order shipped 2 days later. Im still waiting on mine. Anyhow, I cancelled the order but Im pissed I dont have time to order from another site! God I wish I wouldve read these reviews first, seems shipping is an ongoing issue with Nfl shop. I will never do this again and Ill tell all the sports fans not to order from nfl but rather try FANACTICS. They're better at customer service and shipping.

Ordered my SB50 gears on 1/25/2016. The items I ordered would not ship out until 2/2/16 the latest so I upgraded my shipping to 3 days. I did not get an email/shipping confirmation on 2/2/16 so I chatted with Cindy. She apologized for the delay and she said it would ship overnight and I will receive my order on 2/5/16 the latest. I also sent an email to them about it in order to help speed the process.

So today, 2/5/16, my order did not arrive. I was so disappointed. I received an email notifying me that NFLShop shipped it out overnight. Ok cool, not! I checked the tracking number and It said it won't be here until 2/8/16! I called FedEx and the rep said that NFLShop knew that standard overnight shipment does not include weekends. I was upset as hell with NFLShop. I spent over $200 for nothing. The Chat and Email did not help and their customer service number was not listed for easy access.

I was freaking mad about the whole situation that I was able to find their number after I did some digging in their website. I got a hold of a representative and he said they dropped the ball on this matter and they are willing to give me $10 back in order to make up for this. Really?

I will be returning my order and I expect a full refund!

I will go to D-I-c-k's tomorrow and buy my gear for SB50.
Lesson learned.

I ordered a SuperBowl jersey with 2 day shipping. The NFL site says it will ship no later than Feb 11. However it does not say that it will not ship sooner assuming that I paid for express shipping. Two days later it hasn't even shipped. The customer service rep I asked about it basically treated me like i wasn't smart enough to read and clearly was just reading off a book and was beyond useless. It is now 2 days to the Superbowl and I just ordered a Jersey that will be here tomorrow. There are so many other companies that are willing to fulfill their orders in a timely manner don't even waste your time with these pricks.

I ordered some Carolina Panther Gear for my husband on Tuesday 02/02/16. I paid an extra $24.95 for "NEXT" day delivery only to find out that my items were shipped "ground" the cheapest option. (Arrival date projected for Monday, 2/8/16 -AFTER the Super Bowl.) This is very Fraudulent & quite Misleading! You (NFL shoppe) owe me & every other person who has paid EXTRA for overnight service a FULL refund of the cost! S-E-R-V-I-C-E! Nobody wants to SERVICE any more! And I can't even find a Customer Service Number!

One Monday, 1/25, right after the NFC championship I ordered a Cam Newton Super Bowl bound jersey for my son, and I paid extra for expedited shipping. Guess what? It didn't ship until today, 2/4 and says it won't arrive until next week -- after the Super Bowl. My son has been asking about this jersey all week. It's lame that the NFL would promote a Super Bowl product then ship it late. I called customer service, was on hold for 20 minutes, and then got a rude person who told me it was my fault for not getting FedEx overnight and that the NFL got a lot of orders this year. Really disappointing. The NFL should not promote Super Bowl branded gear if they are not prepared to fulfill orders. Either have the jersey in stock or not -- but don't take a customer's money and then not follow thru. I wouldn't care except it's for my kid.

I placed an order for a Broncos Manning t-shirt on Monday. The item said "this item ships WITHIN 2 business days". So, it's Monday, right? Should ship by Wednesday, and if I pay $15.95 for expedited 2 day delivery, it should arrive to me Friday and no later than Saturday. Right? WRONG! I received notice that my item shipped today, yet when I pull up the tracking info, it says it shipped "ground" and is set to arrive Monday. I contact customer support online, she was unable to contact the shipping company because she says she is chat only and has no access to a phone, but if I'd like to contact customer service directly, she gave me their number. She did however say that she would refund me my shipping costs, so I did take that. I also told her that I would not have ordered this shirt ($60 for a t-shirt!) if I was not going to be able to wear it for Super Bowl. She tells me that I will be able to return it for a refund if it arrives to me too late. I now call customer service. This guy says that the day I ordered it does not count as business day and the shipping label was created today, but it did not ship today and does not count towards a shipping day. He also said that Saturday is not included as a shipping day, so technically, if my order officially ships tomorrow, then Monday will be the 2 day delivery day. This company uses LaserShip to ship it's orders. Have you ever heard of this company? I haven't! Every other delivery and shipping service I know of (UPS, USPS & Fed-Ex) all count Saturday and sometimes even Sunday as a delivery business day. Why would I assume that would not be included? He also told me that since I customized my shirt to a Manning shirt, that it was nonrefundable, nonreturnable. He gave me a $10 credit on my account to go towards my next order. So now, I have paid $60 for a t-shirt that appeared to get delivered within 4 days based on their website verbage, but in reality will get to me 8 days later. I also have a $10 credit towards an order that I will never ever place in the future. They don't show anywhere that they use this so-called LaserShip shipping company and if you google the company, it has HORRIBLE reviews. I will personally never order from this deceptive site again.