NFL ShopReviews 950

I bought a salute to service hoodie and a few weeks after my purchase, they hoodie went on sale. I was still allowed to return it or exchange it however I reached out to them asking for a simple refund of the difference since I was still within my window to have the discount applied but the customer service told me to send my hoodie back and re-order another one to get the discount. It was a ridiculous scenario as all that they should've done was credit me the difference between my purchase price and the sales price, I was still within my return date

I ordered a 59fifty New Era Salute to Service hat on November 17,2016 as a Christmas gift for my husband. The website says this item ships in one business day. As of today, November 21st, I still had not received notification of shipment so I researched my order number. Come to find out they 'refunded' my order. I understand the hats are probably a popular item and might possibly have sold out in the size I ordered. Regardless of the reason they should've at least notified me of the cancellation.

After all of the consumer complaints I've read about NFLShop.com today I'll definitely keep an eye on my credit card statement for the refund I'm due in the next 7-10 days.

Buyer beware, especially if you're ordering a special gift for someone.

After my horrible experience with NFLSHOP.COM and not being informed of when I would receive my order 45 days after I was supposed to... to make things even worse I call in to check yet again for the status of my order and was informed that ANTHONECIA a customer support person CANCELLED my order WITHOUT me even telling her to. When we spoke two weeks before that she randomly said "ok you'll be receiving your refunded amount in 8-10 business days" etc etc, completely shocked and surprised I responded, "what do you mean you cancelled my order? I never told you to cancel my order what are you talking about" she say there for a few seconds not saying a word and was like "oh um I can print a ticket and stop the cancellation" I questioned her several times and she reassured me that my order would not be cancelled and I would still maintain my place in line for my item. Well now MICHAEL is telling me once an order is cancelled there is NO way to undo it. So not only did ANTHONECIA CANCEL my order WITHOUT authorization, she then LIED to me and promised my order would not be cancelled. MICHAEL a supervisor proceeds to tell me I can just order something else... I don't want a different item I want the item I paid for and was guaranteed delivery by OCTOBER 13! Now I can't even place another order because they don't have what I want in stock... hmmm sounds like I will NEVER order from this AWFUL, DECIEVING, LYING, UNPROFESSIONAL place again. Don't worry I have been spreading the word and have many ppl on board with me to never order from this shop for any NFL needs. Fans will not be treated well, nor will they ever get their item.

I ordered two different personalized shirts, one for Christmas and one for a birthday present. The Christmas present one arrived and was perfect. The other shirt in my order was incorrect. So I contacted them and they pushed through a replacement. Well that one came wrong too. It was a repeat of the Christmas shirt, and printed incredibly crooked on the back. In the meantime, my sister's birthday has come and gone. And the game that she went to as part of her present, and was supposed to wear the shirt to, has also come and gone. I followed up today to find out where the shirt was in process and when it would ship, and was told that I would need to wait another 3 days to even hear back. This is ridiculous. I work in customer service, and if my company makes an error we do everything in our power to make it right to the customer. Including expediting production and making sure it will not be wrong again. I understand that mistakes happen, but this is totally unacceptable.

Honesty I'd give zero stars after hours of hearing "thats not our policy" the NFL really needs to pull contract... nothing resolved, only vowed to take my business else where after five days of my shipment in limbo I called the shipper, who where helpful to a understandable point, suggesting I have the nlfshop put a tracer on my packages, received repeatedly "thats not our policy" you have to wait seven to ten days then we consider it lost... buyer learn from my mistakes buy elsewhere

I do not know how this company can stay in business with their HORRIBLE false and misleading ship dates. If you want to spend your hard earned money on supporting a sports team you love, give the money to a different comapny as NFLSHOP.COM you will NEVER recieve your order. Been a month and still waiting for my item that was GUARANTEED to be here 3 weeks ago and the "supervisors" have no estimate of when paying customers will ever recieve their order. AWFUL

Do NOT order from Nflshop.com! You will NEVER get your order or if you do get it, it's 3 weeks later! If you have to return an item it takes 4 weeks for Refund. If you're lucky! This company has went straight to HELL! #you've been warned!
*UPDATE*I talked to NFLSHOP 11-8-16 and I was told that my RETURN was received 10/20/16 and I WON'T get my refund until 11/17! WOW! Totally unacceptable!

I seriously cannot believe that this site is actually the official site of the NFL. I work in a warehouse myself and our customers can cancel orders up until they leave the warehouse, we don't hide behind some "the order is too far down the process line to be cancelled". I seriously don't get how a company that just takes jersey off of warehouse shelves has this much trouble filling orders. After reading reviews all I wanted to do is cancel my order, but guess what, they could not do it. I'm actively telling my friends not to use this site unless I get my FULL refund. If the rep is checking this site like I see they have done on other posts. CANCEL MY ORDER AND ISSUE ME A REFUND.

My boyfriend placed an order on Oct 9th 2016 for some breast cancer items for our annual breast cancer walk we do in honor of his mother who passed away and it is now October 25th and till no shipping date, I have called in numerous times and everytime I am told 'We are not sure when your item will ship"There is an issue with the warehouse\se, blah blah well my opinion is they should have better communication with the warehouse and their customers to at least make them aware of the delays! They have not been helpful whatsoever and most reps have been extremely rude, needless to say i will NEVER shop here again I will buy from fanatics.com like I usually day because their items are never delayed. The best part is I received an email that my order was cancelled when I DID NOT approve a cancellation and I had to call back again and complain!

Placed an order of two items, one hoodie and one colour rush jersey on the 9th of Oct.
The hoodie was shipped out one day after the order, the jersey had to wait.
More than two weeks went by, and not a word about my jersey. I then contacted them about this, I was told they didn't know the status of the jersey, and they didn't even have an estimate shipment day.
I ask them to cancel the order, as I was fed up with their awful service. They refused to do so because "the order was too far down the track to make any changes."
Finally, they gave in and cancelled it. BUT, they only sent me an email saying they'll only refund me partially, instead of a full refund for the jersey, for something I never received, without any sort of explanation.
As for the hoodie, it's been two weeks since the shipment date, and nothing on the tracking system for my order has changed. I don't even know where it is, let along when I can expect it.
And now they have stopped replying to my messages and I'm robbed of 240-something dollars.
Seriously, if I don't get a FULL REFUND ON EVERYTHING, a lawsuit will be in order with all the other people they've screwed over!

UPDATE: After their response on this website of my previous review saying that they'll give me my money back, I have yet to receive any email regarding the refund. All I have, is the order cancellation email of the jersey I got two days ago, the one they only partially refunded me. I have included a screenshot of the said email below.
I'm only making another review to grab their attention. Because apparently, they'll just give you an automated response, take your money, and hope they can wear out your patience and give up on chasing after your money.

I ordered a jersey and it didn't fit so I returned it. Over 30 days later and 2 conversations with customer service and still no full refund. Apparently the first 30 days they were not able to locate the returned item even though they could agree it was received on the exact date. Then once they found it they refused to return the costs of shipping even though I had to pay to ship the return back to them. Overall i lost about $25 on this purchase before the money I lost due to the exchange rate. Overall terrible experience. I will no longer make purchases through this company.

I have to say I have never experienced such poor online shopping experience in my life. I have ordered from all over the world and considering this site is located in the US I cannot believe how long it took to get my order to Canada. I will never order anything from this site and I suggest anyone thinking of ordering from this site do not! I placed my order on Wednesday, October 5,2016 and I have still yet to receive my order. Today is October 20. I ordered newborn and infant gear. I hope the purchase arrives before the newborn turns into a full grown child!

Ordered a jersey on September 13th and paid the $25 dollar expedited shipping charge to get it hopefully before that Sunday's game. Sundays game came and went and no jersey. So I called customer service for the first time and they informed me that because it was a limited edition jersey it would only ship on October 13. I was quite frustrated because they allowed me to pay for expedited shipping on something that wasn't even going to ship until a month later.

Whatever, I'm a patient guy. November 13 rolls around and I get no email from them confirming my jersey had shipped. So i call in again. "We're sorry sir, but there has been an unexpected delay at our warehouse." They said that their warehouse was a couple days behind in getting orders out. And that it should ship any day.

A full week goes by and still no shipment. So I call again and I'm quite irate at this point. They still have not shipped the jersey and do not have a target date to ship it. They cannot communicate with the warehouse at all apparently to determine a more accurate shipping date. So... I request a full refund and them to cancel my order. I almost couldn't believe my ears when the representative said, "I'm sorry but your order has progressed too far along to cancel." If the Jersey has not left the warehouse why cant you cancel the order? All I want is my money back so I can take my business elsewhere and get a jersey sometime this season to cheer on my team.

Note: they have given me $20 worth of store credit and 20% off my order throughout this whole debacle but they are insane if they think I'm going to order something off their site EVER AGAIN. I swear this place is just a front for the NFL to collect interest off my/our money (they had no problem whatsoever taking it) only to ship out the purchases months later... if ever. Id be interested to see if anyone has had a recent and good experience with this site because all I can find are piss poor negative reviews as of recent.

STAY AWAY FROM NFLSHOP.COM

You need yo fix you shipping kinks. We order a jersey and a cheerleader outfit on September 30th. It was suppose to ship Oct 9 and apparently never did or its lost some where. But this was suppose to be for my kids halloween customes and now its 11 days before Halloween and they can't find our order. I am extremely upset, because I don't get paid again until after halloween and we don't have enough money to buy 3 new halloween customes for our kids. So I would like to thank you for seriously screwing up on this one and ruining halloween for my 7 year old and 5 year old.
I think you need to stop using fedex as they don't keep track of their packages that well and switch yo USPS because they are suppose to scan the package everytime it reaches a new facility.

Placed an order on 9/14/16, my credit card was charged for the 7 shirts I ordered. I received an email saying there was a delay in the shipment of my items. On 10/16/16 I received email notification that my order had been cancelled. I phoned the 800 # and was told a system update had taken A MONTH to complete and after completion my items were no longer available. It will take 2-10 business days before I receive a refund. So the NFL SHOP charged my credit card for over $200 and deposited it in their bank, drew interest for 1 month and are now going to refund when they see fit. What a scam of a company and business!

I placed my order on September 21st, not really paying attention to the 6 business days processing before my order actually will be shipped. I called on the 28th and I was told my order would ship on the next day which was a Thursday. The CSR told me to be expecting an email to confirm that my order had shipped I waited Thursday and Friday no email was received. I call the next week and was told that there was no information about my order at that time. So to make a long story short after calling about 4 or 5 times and even right before I wrote this review I called and my order has still not be shipped and there is NO INFORMATION available and there is no way of the CSR finding out when my order will be shipped. ALLLLLLLL I want is my order NFLShop.com. I am highly pissed. I going to call corporate office as well as report this company to the BBB. I placed my order way before this hurricane. I will never refer anyone else to this company. The sad part about it is I wanted to do a portion of my Christmas shopping with them. WHY ME? And their communication between their warehouse and call center is not good at all I would love to come perfect the break down in communication. Customer Service is very important; when you have consumers spending their money it is always important to keep them happy so that they will continue to come back and buy more. A CSR response should never be "I don't know." it should always be "Let me find out and get back with you."