NFL ShopReviews 950

Bought mens pajamas and womans tshirt on Nov. 2nd. Received items and was extremely disappointed in the quality. The man in my life wanted to keep his jammies. Fine. Started return process for tshirt and sent item back. My account shows it's been received and that a refund would process as of Dec 10th. I gave them far longer than the 10 business days they said it would take to process and never got my refund or a store credit. They have zero customer service and the "live chat" is a virtual assistant that is useless. Finally filed a claim with my bank to get my refund. Almost 2 months now since I returned my item and they're disputing my bank claim. I have had to go through two bank calls and now FAXING in my very clear photo evidence of NFLshop confirming my item was returned and confirming my refund. I've included photos of their $50 tshirt that was flimsy see through fabric. Even with their "discount" it's overpriced. I've seen better quality from Walmart and Old Navy.
Trash products.
Trash service.
Absolute scammers.

There is a reason everyone is posting 1 star reviews. I took the time to read their Faqs carefully regarding "special event items" because the entire reason I placed the order was to have SUPER BOWL gear and not a single item is arriving until after the Super Bowl. I made sure to choose only items that were labeled "in stock" including 1 that said "only 1 left", assuming that "in stock" means the item is already there and made, and ready for processing and shipment (like every other single website in existence). To play it safe, and in an attempt to rep my team before the big game, I made sure to pay for faster shipping, an additional $20. Stated the item would ship in 2 days on the order confirmation page. It was not until AFTER fully placing / paying for the order and expedited shipping that the confirmation email stated that none of the items will arrive until Monday Feb 8th... The day after the super bowl. I am sure many other people are experiencing the same issue right now considering I placed the order Monday 1/25/21 (the first day the Super Bowl related gear was posted), paid for expedited shipping, and they can't get the order here for 2 WEEKS, and not until AFTER THE EVENT TAKES PLACE... If you literally cannot get "specialty event items" on your website to consumers for 2 weeks, that should be stated very clearly BEFORE CHECKING OUT. Items should not say "in stock" unless they are there and ready to be shipped. Its literally false advertising.

This place has no concept of time when it comes to delivering items. My team won the AFC championship and I would like my AFC championship shirts prior to the Super Bowl yet they can't get them here until after the Super Bowl who wants to order from a company that can't deliver efficiently. It's completely unacceptable and very disappointing from main stream Sports apparel dealer. Good luck getting in efficient and timely response from them that explains why they can't run their business this way

Placed an order with the understanding that my order would ship within 5-7 business days. Get my confirmation email shortly after with an estimated shipped date that was just shy of 4 weeks away. Then after trying to get ahold of someone for hours to modify my order I reordered the same items and paid for next day shipping. Received my confirmation email with a shipped date of 3 weeks away. Needless to say I began trying to get ahold of customer service, with no success. Then received my call back 5 hours after requesting it, at 530am. Will NEVER order from NFLshop again. I sure hope they process my refund faster than they process orders!

I ordered an NFL Jersey based on the image and write up on the site. It was not what I thought I ordered!

Bought a framed picture from here and it came so broken the package was holding it together. Tried numerous times to reach customer service and they have completely ignored me. This was a gift for someone and I had to buy a new frame for it. I would never buy anything from here again and would recommend anyone who thinks of buying something here to buy it ANYWHERE ELSE. This isn't my first time with a problem for here.

It states 3-5 business days for shipping but after you pay they mark you down for 20 day shipping
10 days to process order
And 10 days to ship. It's $#*!ing bull$#*!. Get your act together

This company is a joke! I purchased 3 items. 2 of the items were out of stock & they arbitrarily substituted basketball jerseys for football shirts. I cancelled the 2 items. NEVER got my money back. I was told several times that I would get a refund. Refund never came. The quality of the one item I did get was so poor I just laughed when I saw it! What a joke. You know that saying ‘if it's too good to be true...'DO NOT WASTE YOUR $!

Delivery time takes too long (more than a month and still waiting), there is no easy way to contact them (live chat doesn't work, contact phone on the website doesn't work and I had to come here to finally find an email to contact them). A month later after I placed an order, I'm pretty sure they just messed up the delivery address.

I ordered a Buffalo Bills AFC east champion shirt on December 19th, 2020. 3–5-day shipping. Item arrived January 10,2021. Wanted to wear for playoff game. Received day after. Shirt was to be XLT. The sizing is horrible. Looks like an XXXL. Shirt uncomfortable. Price paid for shirt, shipping, tax now way worth it. Horrible product. No way to contact site. Online help always busy. Waste of time and money.

Our son purchased a hoodie in October for his dad's Christmas present. He ordered XL since that's what my husband wears. Christmas day he opened his present, tried it on and it's too small. Can't zip. We tried repeatedly to return the item since everywhere says 90 day return. Finally found where it states Manufacture Direct items only have 30 days. Would be nice to know [1] if sizes are true or run smaller / larger than normal and [2] it stated on the item it only qualified for 30 not 90 day return instead of discovering that later when trying to do a return. So no they won't let us return it and don't offer exchanges. They should stick to only selling items they have control over and can be returned within their 90 day policy.

I ordered a large Baker Mayfield jersey after New Year's Day and payed to for 2 day shipping and this scam of a company lost my jersey they didn't know where it at and they use the worst delivery company on earth who ever is working for them are incompetent if i want a jersey for now on i‘ll go on Ebey at least they have more sense then these idiots working at the nfl shop

I contacted NFL Shop live chat when my order was still in processing. I was connected with a representative who assured me that my order was canceled and that I would be getting a refund. Upon checking, I realized I did not get an email about it and my order was still in processing. I contacted them again through live chat. I was connected to another representative who told me that they checked my order and it was NOT canceled and that they CANNOT cancel my order because it is now in the shipping part. I thought everything was fine but apparently, they lied about canceling my order and now I am the one getting penalized for it instead of their representative. They just kept spamming the same words. They have really bad customer service. They're unclear and unapologetic. I saved both transcripts of the live chat for future references. Dissapointing.

I ordered a custom made hoodie. When it arrived, it was made using a cheap paper iron-on transfer. It looked like something someone made in their basement.
I had to go back and recheck who I ordered it from because I thought maybe I ordered from Etsy by mistake.
The design is way high up on the front, and right under the hood in the back so that you can't even see the logo eith the hood down.
It doesn't look like the advertised product to me.
My fiancee hates it. It's rough and crackling.
They won't let me return it.
Be warned. It's an inferior product.

We purchase our Xmas Eve Pajamas here normally, but this will be the last year! I purchased my sons on 12/3 and was scheduled for delivery on 12/9. I was delayed on numerous occasions and after several phone calls to track the package, we found out it was going to be late on the 30th. I was bummed because it was going to be late but that turned to anger when it was returned to sender. They phone rep used his address as the unit number :(.

After a lengthy call to talk to a rude representative.he tells me the "Problem is fixing itself". It is being returned and once they receive it I will get my refund 2-3 weeks later. I asked them to return the package and they refused. No offer of a gift cert for my troubles nothing... and the attitude on top of that.

LAST TIME I WILL USE THIS STORE!

I WILL NEVER

Do not be fooled by the NFL Shop response of concern. I responded to their fainthearted response and to no surprise - NOTHING. They want you to think that they have some sort of caring customer service. It is fake, a fraud. As I stated in my original post - Stay away from this store, Do Not Shop with them.

How convenient that they respond publicly with personal information. When you DM them as they request all you get is crickets. What a cowardly company. The NFL should be ashamed.

First time ordering. Ordered a jersey and a logo mask together. Advertised to arrive before Christmas. Mask shipped separately, but jersey was due to arrive the 24th still. Then it got moved to the 28th of December. Now it is saying January 28th. Was a little disappointed but can understand not making it by Christmas. But over a month and the only thing they can offer up is a return? Can't believe this place is affiliated with the NFL. Will stick to the local shops or Amazon going forward. All of the posted reviews seems to be coming from Sitejabber when I did a Google search which had it listed as a 4.5. They must be aggregating with product reviews on nflshop.com itself. Someone should probably look at that or notify Google because the reviews on here don't live up to that rating.

I ordered a jersey from them and when it came it was too small. Being that it was for Christmas I ordered a larger size right away. When I returned the first one they put it on a gift card instead of my credit card I used. Realizing this I called and they would not reverse it to my credit card. The default must have been the gift card instead of the original credit card. Sucks

Customer service was not helpful when THEY shipping the wrong size sweater to us. I ordered and XL Mens sweater and they sent an XL women's sweater. They won't send me the right size. They said I would have to place a new order and send the wrong one back. As much as I order from them I am very unhappy with there service!