The rep was responsive, actually followed up and resolved the matter quickly! He sent me an email right after as promised
Angelo was extremely helpful coordinating my refill. He really helped me A lot! Everyone is Always to helpful on the phone.
I have a been a little concerned about next med after seeing some reviews. I finally saw some traction when a med was declined by my insurance and next med perscribed me another one. Unfortunately, that medication wasn't going to work out for me as it was a daily shot. I reached out to next med and asked to swing in pre approval for another medication. They said that they did this. A couple of days after this request I received a letter from my insurance that medication #1 was denied (which I already knew) but that medication #3 would be approved. I quickly reached out to next med because this was the medication that I requested. JM reached out to me and called me and made sure I was able to continue speaking to her. During this call I found out that medication #3 was never submitted for preapproval which was very disappointing. Especially after I have already paid for 2 months with still no meds. JM was able to submit the preapproval request with me on the phone and quickly got a pre authorization. She then relayed this information to the doctor to be able to send in my prescription. I hope that with JM & David I will soon get my medication so I can start my weight loss journey.
They will prescribe you the wrong medication, charge your credit card without your knowledge and refuse to issue refunds. They take ZERO accountability for it. STAY AWAY FROM THEM.
Hello Diego,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I started my profile and once I realized they couldn't help my situation (within a matter of 24hrs). Fast forward 5 months later they charged my acct for $188!
Hello Cassandra,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
Alvin was great, courteous and very helpful, he made sure that I received my email with my scheduled appointment.
Hi Lourdes,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is significant to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey toward improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Karen T. Went above and beyond to find a pharmacy that had my medicine in stock. She is a valuable employee and I would certainly want her on my team
Kenzo B did an outstanding job providing me with information. He set up an appointment for me and answered any questions that I had.
Hi there!
Thank you so much for your positive feedback! We are so happy to have you as a customer and appreciate you trusting us with your business:)
As a new company, it means so much to us to have customers like you who support us as we continue to grow and improve our offerings to become the best healthcare company on the planet :). At NextMed, we believe in empowering our members to live their happiest and healthiest lives. We hope to be part of your journey to better health and continue working with you on all your health needs into the future.
We always strive to provide the best customer service and experience possible. Our team is here for you, so please do not hesitate to reach out if there's anything else we can help with. We are committed to making sure our customers get the care they need when they need it most. Whether that means helping you find a doctor or providing financial assistance, we’re here for you every step of the way. Thank you again for being part of NextMed and we look forward to continuing this journey together!
All the best, your customer service team at NextMed
Horrible customer service. You cannot get an appointment. They kept canceling mine 5 times. Then wanted to charge me an early termination fee.
Dont add your banking information to this company! Even after canceling subscription they are still trying to deduct from my account. BEWARE!
Monthly they charge me $200 and I only had ONE pen, one prescription. Can't get anyone to talk to me and their phone number doesn't work. Stay away.
Dear Marcia S.
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
After being a customer for 7 months on ozempic they deleted my account making me scramble for a new place to prescribe. Don't use this company!
Hello Devin,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
Check the better business bureau reviews - this is a scam that will charge you hundreds of dollars for the free trial and will not stop charging you
I was skeptical at first …but Rena was amazing! She walked me through everything step by step. If any wants the excellent customer care ask for Rena!
It is always easy to get someone on the phone to assist with any questions. I appreciate that they are always available.
Hi Amy!
Thank you so much for your positive feedback! We are so happy to have you as a customer and appreciate you trusting us with your business:)
As a new company, it means so much to us to have customers like you who support us as we continue to grow and improve our offerings to become the best healthcare company on the planet :). At NextMed, we believe in empowering our members to live their happiest and healthiest lives. We hope to be part of your journey to better health and continue working with you on all your health needs into the future.
We always strive to provide the best customer service and experience possible. Our team is here for you, so please do not hesitate to reach out if there's anything else we can help with. We are committed to making sure our customers get the care they need when they need it most. Whether that means helping you find a doctor or providing financial assistance, we’re here for you every step of the way. Thank you again for being part of NextMed and we look forward to continuing this journey together!
All the best, your customer service team at NextMed
Very prompt and excellent with sending in prescriptions, dealing with pharmacies etc. Appreciate the support.
Never received any service.i was told told they would refund me never saw anything, now they just took 188.00 out of my account. Run don't walk!
Very shortly after sending my email to request for a refill, I received a call and my appointment was scheduled.
Rena is always very helpful and responsive. She always gets back to me right away and solves any issues quickly.
My experience has been good so far. My prescriptions have arrived in a timely manner and everyone I've talked to has been very helpful
Hello Cari,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Overview
nextmed has a rating of 2.7 stars from 240 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with nextmed most frequently mention credit card, complete scam and phone number. nextmed ranks 8th among Weight Loss sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed