Received call from Alex. M. He was very informative and knowledgeable regarding my medication choices and prescription. Ty alex
Excellent customer service and resolution to all questions asked. Very easy to update information and speak with a doctor
The young lady that assisted me today was very professional. Thorough and precise. I appreciated her professionalism and it was very refreshing
Dear Dwayne,
Thank you so much for your positive feedback! We are thrilled to have you as a valued customer, and your trust in us for your healthcare needs means a lot.
As a new company, your support is incredibly meaningful as we work towards becoming a leading global healthcare company. At NextMed, we are committed to empowering our members to lead happy and healthy lives. It's our privilege to be part of your journey towards improved health, and we are excited about the opportunity to continue serving you in the future.
Our commitment is to provide the highest level of customer service and experiences. Should you ever need assistance or have any questions, our dedicated team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are devoted to supporting you at every stage. Thank you once again for being a part of NextMed, and we look forward to continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Leonald L. Was very helpful, courteous and knowledgeable. He put my mind at ease and addressed my issues. Thank you so much!
I got help from Jeannine and she was absolutely amazing Thanks to her I was able to get my medication right away! I appreciate her so much
Rena was so helpful she walked me thru start to finish Made everything so easy to understand can't wait to start. This journey together
They answered all of my questions and followed up with an email and text message. Addressed all my concerns and provided helpful feedback.
I emailed regarding getting an appointment. Kelvin got back to me quickly and set up an appointment for me.
Hi there!
Thank you so much for your positive feedback! We are so happy to have you as a customer and appreciate you trusting us with your business:)
As a new company, it means so much to us to have customers like you who support us as we continue to grow and improve our offerings to become the best healthcare company on the planet :). At NextMed, we believe in empowering our members to live their happiest and healthiest lives. We hope to be part of your journey to better health and continue working with you on all your health needs into the future.
We always strive to provide the best customer service and experience possible. Our team is here for you, so please do not hesitate to reach out if there's anything else we can help with. We are committed to making sure our customers get the care they need when they need it most. Whether that means helping you find a doctor or providing financial assistance, we’re here for you every step of the way. Thank you again for being part of NextMed and we look forward to continuing this journey together!
All the best, your customer service team at NextMed
I am beyond frustrated with this company. I do not recommend using. Try finding another company before this one
Kevin R. Went above and beyond to help solve my issue. Really appreciated the follow up! Great customer service.
Great communication, fast response from doctors. Easy access to secure medical communications. Very convenient
Top in customer service. Quick reply to concerns or questions. Dr Riley Greene and the Next Med Staff are tops.
Pretty simply and easy to work with. The website could be better but no complaints on customer service.
Hi Sarah,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Worst experience I have ever received. They will take your money and you'll never get a prescription. Don't use.
I joined in January. The staff was polite professional and knowledgeable. My medicine covered by insurance 100 percent. Thank you
Hello Lynn,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I joined in April and was able to get an appointment immediately, that would be the first and last time my service was delivered without issue. First, the provider promised my medications would be delivered within two days. My medication wouldn't arrive for two weeks and the customer service center informed me the two day wasn't true. Next, the link for my blood work wouldn't work and never has updated with the labs I had done in April (it is now June). Then, I set up an appointment with the call center for which the provider was a no show. When I called to report the issue and reschedule their system promptly canceled me new appointment. I had to call back and schedule it again, this is important because I've since had an appointment for which they don't have record. The call center first stated they would reach out to the provider for the information concerning my appointment, but has since back tracked and suggested I scheduled ANOTHER appointment. I was promised my second round of medications in May and have yet to receive them. Adding insult to injury, when I called to follow up with why I haven't received any medication they have no record of my first round of medications. Where is the tracking system? Why wouldn't they know that I've received one shipment? Why wouldn't there be something in place to trigger follow up with a paying member who isn't receiving their monthly deliveries? Why wouldn't they have called me sooner if they don't have vital records like bloodwork or appointment notes? It seems as though the ball was dropped across the board and there is no accountability on their behalf.
Finally, when their customer service center reached out to me upon my cancellation request I explained my position. The agent promptly told me the matter was being handled in a different email thread and asked me not to email them back using the thread that THEY had initiated. Quality control much? What is going on over there?
Trina Ci is my representative and she is dedicated in helping me find the right program for my needs.The company is professional and efficient.
I have been a customer for about a year and customer service has been great. I am pleased with my results. I have lost over 30lbs.
Trina was very helpful and knowledgeable! Gave me everything thing I needed to get started in the right direction.
The customer service at nextmed is TOP NOTCH! I have a lot of questions and they always answer them all in a thorough and very fast manner!
Hi Mairead,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Overview
nextmed has a rating of 2.7 stars from 240 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with nextmed most frequently mention credit card, complete scam and phone number. nextmed ranks 8th among Weight Loss sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Candy,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed