Chris has been the only associate that I have spoken to that could, and did, answer my questions. He took his time and listened to my concerns. As a customer, I truly appreciate that.
It is a huge hassle to get an appointment, you wait forever online for the doctor to come online and then they ask the same silly questions each time. Its a scam but a way to get the meds
Hello Mary,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
NextMed is fab! I didn't think I would ever be this successful with weight loss but with their program and my desire to get to a healthy weight I've lost thirty pounds and feel great.
Hello Jack,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I am happy with my experience with this company. I've been on their program for almost a year. They have improved their structure and customer service. I have been pleased with my results.
Layka was very nice and helpful. She listen to my concern about getting my meds on time next month. There was a glitch in your system and she called me back as promised when my drug was ordered.
This company is a total mess. There is no communication. Went through 3 NPs and 2 MDs. There is no continuity and no one seems to know what is going on.
Never provided any services, tried canceling on web form, got confirmation someone called me, they confirmed a refund and cancelation never happened,
Sent 2nd email still no reply
I got an appointment with a nurse practioner right away, but that was the only good thing about the program. The NP showed up 30 minutes late on both occasions and did not turn on his camera. The entire experience was very unprofessional. Next, they sent a prior authorization for Mounjaro which took 1 month. I get that PAs take a while, but not that long. I then scheduled another appointment to "skip the wait" and get a "compounded GLP-1". Again the NP was 30 minutes late, he said "Yeah, we don't advise compounded GLP-1s. They are not FDA approved." Then why have it as an option? Waited another month, asked for Saxenda because my insurance will approve that (for non diabetics). They called and told me the PA did not go through, and that they were going to give me a compounded version for $200 in addition to the $138 membership. This was after I had an NP from their company tell me compounded GLP-1s are not safe! At that point, I decided to just cancel the subscription and pay the $138 cancellation fee. I spent over $300 for nothing. Avoid this company like the plague unless you just like giving your money away for nothing!
Do not contact NextMed for GLP-1 weightloss Rx. NextMed doesn't answer questions, will not get the medical authorization from your medical insurance provider though they claim they will, and though they provide no services, they will charge your credit card $188 a month and will refuse to cancel. They don't even try to get approval from the health insurance. Even if you don't start any treatment YOU WILL STILL BE CHARGED! VERY UNETHICAL MEDICAL PRACTICE. See the Better Business Bureau. All the ratings posted on the BBB are F's!
My spouse and I both joined NextMed in November. The Ozempic works fantastic. I have lost 44 lbs and my spouse lost 19. She didn't have as much to lose. First, they take your payment out right away. Then you keep logging in and checking for bloodwork orders. Nothing, nothing, nothing. Took a few weeks for that, then 3 more for prescriptions. When we finally got started, the results were amazing. The appetite suppression began right away as did weightloss. Well, then time for refills. Nothing, nothing, nothing. Finally get them. Stay on track with continued loss. We ambled along with their crappy service because of the results. Then this last time we go onto the site and request refills. Went back and forth with emails. Today, they say they are out of network and won't be able to get refills. They do have a compounded GLP that will cost 10x more than our insurance price! We canceled! Don't go with NextMed! But do get on the injections! They are the best weightloss drug we have ever used! And we have used them all! Use your doctor or a REPUTABLE service provider!
Charged me month after month with NO Treatment! They have horrible customer service and it's a complete scam.
My doctor appointment today was amazing. On time, professional and very encouraging. Marinel E was very helpful and sent bloodwork order over quickly.
Hello Stacia,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Entered my info & decided it wasnt for me. Requested to cancel & they still charged my card for doing absolutely NOTHING! SCAM stay away! Reporting to the BBB as well.
Trina was very kind and responsive. She helped me with my concerns and was very understanding when canceling my subscription. She has great customer service.
Dr. Cora is nice and professional, the appointment starts on time with convenient virtual visits that are great whether I'm at work or at home.
Hi Keesha,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Kim G. Did a great job in handling my request and the issue at hand. I feel very satisfied in having talked with her today.
Dear Jamie,
Thank you so much for your positive feedback! We are thrilled to have you as a valued customer, and your trust in us for your healthcare needs means a lot.
As a new company, your support is incredibly meaningful as we work towards becoming a leading global healthcare company. At NextMed, we are committed to empowering our members to lead happy and healthy lives. It's our privilege to be part of your journey towards improved health, and we are excited about the opportunity to continue serving you in the future.
Our commitment is to provide the highest level of customer service and experience. Should you ever need assistance or have any questions, our dedicated team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are devoted to supporting you at every stage. Thank you once again for being a part of NextMed, and we look forward to continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Dustin has been great in responding to my million questions. He is patient and very informative. I look forward to working with him.
Dustin has been very polite and answers any questions I have. He has done a good job at walking me though the process.
Joshua was very helpful as the texts and emails i have been getting are very confusing but he cleared that up for me
Overview
nextmed has a rating of 2.7 stars from 240 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with nextmed most frequently mention credit card, complete scam and phone number. nextmed ranks 8th among Weight Loss sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Whitney,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed