Everyone I have spoken to has been great. Very professional and super nice. I appreciate them wanting to help people who need just a bit of an extra push into a healthier direction.
FRAUD! HORRIBLE service! DO NOT waisted your money, go to your general practitioner. Literally stole my money and never followed though with prescription. Made me extremely demotivated with my weight loss, which is already so demotivating. Please stay away from NextMedical
Dear Heather G.
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
Every month I sit and wonder what they will mess up with my account now. 5 out of the last 7 months no doctor showed up to my appointment and two of the last 7 months my medication was not shipped. I haven't been able to lose weight because they mess something up so much that I haven't been consistent in using the medication ever. Seeing as how it's the end of the year this will literally be the last month I give them a chance to do things right before I look for a new provider.
The dashboard to schedule an appointment with a provider doesn't work so you have to talk to their call center to get this done and the only thing they're actually good at is reminding you that you have a scheduled appointment with multiple texts, calls, and emails the week before. The problem is, as I stated, you can never be sure if the providers will actually show up to your scheduled appointment.
If you haven't started with them yet I recommend literally choosing any other company you can before dealing with this headache.
Dear Sara,
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I'm a very very ticked off person! I NEVER WENT THROUGH THE PROCESS and I told them to make sure this my membership was canceled 3 months ago and I look at my account today and guess what the took 187.00$ out of my account this morning. Im filing a complaint with BBB, and my bank. Oh when you try to log into the account to correct with customer service they want you to put a CC# in. Forget that…NextMed is a RIPOFF SCAMING COMPANY
Trina did an awesome job contacting me and switching my plan to a more affordable option. She has kept in contact with me through the process, which is greatly appreciated.
These people are going down. Disgusting, atrocious "business" How they sleep at night is beyond me. I sleep well knowing there is a seat in hell for Seroka, the quack doctor. We will get him.
DearKate D,
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I joined Next Medical last year to lose weight. First off - there is no virtual meeting with an MD or any coach You are on your own. The only way to contact customer service is email. You can't speak with a representative unless you leave a nasty review, then, they're all over you. I received prescription refills for Ozempic for 4 months, then, the pharmacy never received the 4th and 5th month for which I had already paid. After I left a scathing review (which I guess they deleted), I was contacted by a supervisor who asked me to remove it. I asked why the refills stopped. His answer was: "We have thousands of patients." Huh? I said I would delete my negative reviews if he could assure me that I would receive refills for the last 2 months. I got the 5th dose and then the scripts stopped again. Basically, I am out $$$ for the last month. I will be contacting the Better Business Bureau and seeing if I can find enough unsatisfied individuals to file a class action lawsuit. Do yourself a favor and do a hard pass on this company. I've been so stressed out over this I've gained back the weight I lost over the 4 months I did receive the medication.
Hello Jerri,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
Love this service. Joshua C helped me with changing my pharmacy and made sure everything was taken care of. I love that I can message my doctor at anytime and they actually respond.
Customer service went above a beyond to help me with scheduling. Have been very please with Nextmed's overall response to questions I've had on my journey!
Hi there!
Thank you so much for your positive feedback! We are so happy to have you as a customer and appreciate you trusting us with your business:)
As a new company, it means so much to us to have customers like you who support us as we continue to grow and improve our offerings to become the best healthcare company on the planet :). At NextMed, we believe in empowering our members to live their happiest and healthiest lives. We hope to be part of your journey to better health and continue working with you on all your health needs into the future.
We always strive to provide the best customer service and experience possible. Our team is here for you, so please do not hesitate to reach out if there's anything else we can help with. We are committed to making sure our customers get the care they need when they need it most. Whether that means helping you find a doctor or providing financial assistance, we’re here for you every step of the way. Thank you again for being part of NextMed and we look forward to continuing this journey together!
All the best, your customer service team at NextMed
Well it took almost four weeks to even get the medication in. After calling and emailing daily for even just a tracking number I still never received it. Tina G was helpful in tracking it down.
Although the guy on the phone is very helpful, I'm still unsure about all of this works, so I am very unsure on how to proceed. Hopefully everything goes smoothly but I don't know for sure.
Will take your money and not show up for appointments. Unable to rebook their missed appointments so you then run out of medications. Support staff not helpful and do not help rectify.
I have a borderline A1C and I am menopausal. Losing weight had been very difficult for me. I decided to try Ozembic to see if it would work. The process began with bloodworm at my home and a teleconference with physician. My medication was sent to my pharmacy and was covered and in the 4 months is using the medication? I've lost 20lbs. Nextmed has been extremely professional and efficient with ensuring my medication was delivered to my pharmacy in a timely manner. Whenever I've had questions of any kind, they are fast and responding—no later than a day and often the same day. My service representative Julie L. Has been extremely supportive and helpful whenever I've had questions. She is very professional and knowledgeable. Overall a very positive experience.
They are scammers and extremely flaky/unresourceful. I bought their "$99 same prescription" weight loss program and then cancelled it about 34 hours later asking for a refund. Well they said that they couldn't process a refund because I had already went to get my labs done and claimed that that was apart of their service? Okay which part? The only thing they did was order the labs, they didn't pay for it my insurance did so the fact that they can't refund me over that is terrible. They should be put under investigation for malpractice as well as health care fraud for phantom billing - charging you for a service that was never received. THEY DID NOT PROVIDE NE WITH A SERVICE! They literally only ordered the labs. Like okay? I PAID FOR THAT WITH MY INSURANCE AND THEN I PAID THE OUT OF POCKET COSTS! Do not trust this company, they are liars and dishonest people, Will scam you and not feel bad about it.
Hello Vanessa C,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
JM was very helpful, I don't have insurance so she has helped me select a program that would fit my budget, this will be very helpful for me to be able to hopefully loose the weight I'm wanting to loose, thank you JM.
I JOINED NEXTMED.COM IN DECEMBER AND HAVE BEEN CHARGED $138.00 EVERY MONTH AND HAVE YET TO RECEIVE MY PRESCRIPTION. I HAVE SPENT OVER 13 HOURS ON THE PHONE WITH REPS AND MANAGERS WITH ZERO RESULTS.
THIS COMPANY IS A FRAUD AND WILL ONLY TAKE YOUR MONEY AND TIME!
Hello Lindenalexander,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
The NextMed team has been great at ensuring receipt of the meds, following up regarding appointments, etc. The physician was very thorough with explanations.
Dear Enma,
Thank you so much for your positive feedback! We are thrilled to have you as a valued customer, and your trust in us for your healthcare needs means a lot.
As a new company, your support is incredibly meaningful as we work towards becoming a leading global healthcare company. At NextMed, we are committed to empowering our members to lead happy and healthy lives. It's our privilege to be part of your journey towards improved health, and we are excited about the opportunity to continue serving you in the future.
Our commitment is to provide the highest level of customer service and experiences. Should you ever need assistance or have any questions, our dedicated team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are devoted to supporting you at every stage. Thank you once again for being a part of NextMed, and we look forward to continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Cancelled service back in Dec 2022, they refunded my initial payment of $99. They confirmed my account was closed. However, March 2023 they charged my credit card $138, (UNAUTHORIZED). Scammers! I had to cancel my credit card to be sure they wouldn't charge me again. SCANDOLOUS! BEWARE!
You'll be paying a monthly membership fee of around $130. That neither covers the visit you have every 3 weeks with a nurse practitioner (which costs the same as what you'd have to pay for a doctor's visit) or the prescription (over $250).
Here's how my experience has been so far:
May 9: I meet with the nurse practitioner Nextmed schedules me with. She's 20 minutes late.
May 10: Nextmed schedules me for another appointment because the provider I met with on June 9 was not licensed in my State and cannot even write me a prescription.
I ask if I am going to be charged again for Nextmed's error.
Nextmed says no.
Nextmed charges me again.
They will not take the charges off. Tells me to file a claim with my insurance. I guess I have all the time in the world. The amount I paid for the visit? Wasted.
May 20: I have my second visit with a nurse practitioner licensed in my state.
May 20: Nextmed sends my prescription to Westchester pharmacy.
I tell them Westchester pharmacy is NOT licensed in my state.
May 21: Nextmed says that they made a mistake. They send it to ACA pharmacy on June 20.
June 23: Nextmed says that they send the prescription to ACA pharmacy on June 23.
I ask why they lied to me. No response.
Two months of monthly fees. Two fees for the doctor's visit. Still no prescription. This is how Nextmed makes money.
Joshua was professional and he answered all of my questions and he explained everything in depth and didn't rush me at all. His customer service was great and is a true asset to Next Medical.
Hi Adam,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey toward improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Overview
nextmed has a rating of 2.7 stars from 240 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with nextmed most frequently mention credit card, complete scam and phone number. nextmed ranks 8th among Weight Loss sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dara,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed