I have had a very good experience with nextmed. I started 8 months ago and have already lost 38 pound. I was able to do almost everything from my home either online or by phone. My prescription shows up through mail and I do my follow up appointments through a web meeting. I am very happy with the service I receive.
I have had very poor communication with your program until I was finally able to speak to an actual person. JM was able to reassure me for now. JM answered my questions and helped me go forward with the Lab process. I will hold off on five stars until I see how things go but JMdid make me more at ease. Thank you, MRB
Kerby was fantastic. They looked for a pharmacy near me that had the prescription I needed. Then they called and emailed be back to let me know and provided the address and how to get the prescription transferred. It really took the stress out of not being able to find my prescription.
Hi Jennifer,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
NextMed
I did this for two months with no problems. When I canceled, they charged me another month. I then called and complained and they said they would give me that month and then I was charged for another month. I then got an email informing me that my appointment was being canceled and then got another email telling me that my subscription was canceled due to my insurance not covering my appointment. The problem is that I paid for that appointment out of pocket. So almost $300 wasted. Don't waste your time. There are too many options to choose such a terrible one
Hello Dani,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I originally gave a great rating but this business is unresponsive and not dependable. I would not trust them with my health again. I was begged to leave a review early on in the program. Soon after leaving it, it became harder and harder to reach anyone. After my 6 months and the program was suppose to end my account continued to be drafted. It has been impossible to reach anyone. After weeks of waiting for a response to a email I sent asking for a refund I received one saying I would get a refund. After reaching back out to them because I never received the refund I received an email saying I don't have an account with them. They erased my account and now it's like I never had one. Just steer clear from them.
Job Theodore notified me by text, email and phone regarding an appointment that needed to be rescheduled. He was very efficient and helpful scheduling a new appointment and when that one was canceled a few minutes later, I was able to reach out to him to schedule another appointment. He responded promptly to any questions I had. He is an excellent customer service representative.
I was having issues getting information regarding my prio authorization and Alex G was so helpful! Not only did he help me with what I was calling for he also followed up with me the next day on a billing issue. He did a fantastic job! Thank you Alex!
Hi Diane,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I wasn't sure what I was getting myself into so i sent an email with my concerns and Zyrille L. Texted me immediately asking how she could help… then offered a phone call which i accepted! She was extremely kind and helpful and explained all my options very clearly!
Rovie was extremely helpful and called me very quickly after I reached out to nextmed via email. He made sure to help solve my problem and made sure I didn't need anything else before getting off the phone with me. Thank you!
Hi Britt,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
This company is a scam. I would give it 0 stars but that option isn't available. They give you the initial appt and you speak to someone, a doctor or nurse. But once that appt is over you will have no more contact with them. The medication was prescribed but when the insurance denies they continue to charge you monthly. If you cancel, you get charged for 2 months. However, you can't speak to anyone because there is no chat feature, no email feature and the phone number puts you in a loop on hold. DO NOT SIGN UP FOR THIS COMPANY!
The communication is terrible. The left hand doesn't know what the right hand is doing. I live in CA and was getting medication through a compounding pharmacy. All of a sudden I was told the owner of the pharmacy died and they are no longer shipping this medication, it sounded odd. So I haven't had meds for nearly 2 months. Today I read in the Washington Post that the FDA shut down this semaglutide pharmacy. I emailed Next Med about this and their response was "we cannot talk about this at it is highly confidential information" (it absolutely is not) and then they asked where I got this, after I sent them the Washington Post article, with "Washington Post" clearly visible.
COMPLETE rip off, DO NOT waste your money. Wish I read reviews here first before I joined but here is my experience.
Quick to take money from credit card and then provide little to nothing. NO phone number or customer service to call and complete fabrication of their services. First they sent me an email my prescription will be fulfilled shortly and will be able to pick and then no communication nor email prescription ready for pick.
Couple of weeks later, another charge on credit card for their monthly fee and then an email they are in contact with my PA at insurance company for approval. I NEVER gave them ANY information regarding my insurance so this is a lie, and just a 'standard' email they send to nab their greedy fee.
DO NOT waste your time as they will just take your money and deliver on all false promises.
Dear Renne K,
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
The Nextmed Team provides excellent care for my weight loss journey and helping to manage my A1C. I can email them anytime and get an immediate response. Their website is easy to use and I've never had any issue getting a live person when necessary. Nextmed's Televisits are a very comfortable experience and make it easy to administer care from the convenience of your home or while you are on the go. I have been with Nextmed going on 15 months and I have zero complaints.
Hi Laura,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
This place is a joke! Paid $99 and didn't realize labs were required and it's also a membership so I decided with a different company. Emailed them 15 minutes after my card was charged and about 10 emails back and forth over 5 weeks they STILL haven't refunded me. I just got another charge of $188 yesterday even though I've requested a cancellation of membership and a refund of $99 because I canceled within THIER 24 hour policy.
Dear Allie,
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I was skeptical and not losing weight while working out. I didn't know nor understand the key I was missing. Having done Atkins for a few months, I just simply wasn't losing weight. I saw a commercial on Fox News and decided to give it a try. To my pleasant surprise, it was really easy and works. I quickly found that my issue was "Caloric Intake". After the first dose, my appetite was suppressed. I was able to do intermittent fasting with no issues, no hunger, and the pounds started to drop off. I had zero side effects, felt great and the more weight that I lose the better I feel and the more energy I have. I hope this helps someone on the fence, checking the program out.
Hi Rob,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I am just starting my journey with Next Med. So far my experience has been great. Dr. Mariam Hasan was amazing in explaining what Ozempic could do for me. Gave me all the information to start my weight loss journey. Jeannine has been in constant communication with me with regards to my prescription, she has gone above and beyond. She has texted and emailed to give me updates. I would definitely recommend NEXTMED. I will give an update on my weight loss.
They take money out of your account and d9nt give you no service. You can't call anyone. You can only talk through email and they don't respond to your email when you have a complaint. They are a complete scam. I don't recommend no one to use them. Complete fraud company.
Dear William,
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
Since starting with NextMed in February. I have lost 20lbs. The company and doctors have been very helpful with any questions I have had. I highly recommend Dr. Joseph Palumbo and Dr Marc Serota. Thank you JM as well for all your assistance
The first few months were easy to get script- now it is a nightmare of making zoom dr appt and sitting for hours for no dr to show up. They keep saying you need a dr appt then when you get appt which is very difficult then the dr does not show up. Scam company.
I was having difficulty completing the online questionnaire prior to my next virtual visit, despite many attempts. (I suspect a glitch with my phone…) I was contacted by phone, as I requested, and the customer service rep helped me complete the questionnaire right there on the spot. SO HELPFUL!
Hi there!
Thank you so much for your positive feedback! We are so happy to have you as a customer and appreciate you trusting us with your business:)
As a new company, it means so much to us to have customers like you who support us as we continue to grow and improve our offerings to become the best healthcare company on the planet :). At NextMed, we believe in empowering our members to live their happiest and healthiest lives. We hope to be part of your journey to better health and continue working with you on all your health needs into the future.
We always strive to provide the best customer service and experience possible. Our team is here for you, so please do not hesitate to reach out if there's anything else we can help with. We are committed to making sure our customers get the care they need when they need it most. Whether that means helping you find a doctor or providing financial assistance, we’re here for you every step of the way. Thank you again for being part of NextMed and we look forward to continuing this journey together!
All the best, your customer service team at NextMed
Overview
nextmed has a rating of 2.7 stars from 240 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with nextmed most frequently mention credit card, complete scam and phone number. nextmed ranks 8th among Weight Loss sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed