This is nothing but a rip off. I paid $139 a month - that does not include the medication fee. But it should have included the "consultation fee. Now I am receiving a call saying I own money for a consultation fee. When I needed a refill, I could not get an appointment with the "doctor" and had to wait 3 weeks. I have canceled 4 months ago. Do not go thru this company. Go somewhere else - it will be much cheaper and easier.
I signed up a month ago for the free trial. I have spent the entire month online trying to cancel the free trial. I never received any service from them and they still charged my card the $138. I have been trying to dispute it for a couple days now.
Hello Rebecca,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
First month, no issues, second month, slight delay in getting medication, third month telling me 11 to 14 days estimated to get my medication to me. No heads up by next med, no heads up from Strive pharmacy. How are you supposed to stay on a plan where you give an injection once a week every week when the medication can't even be delivered on time.
Then they have the audacity to charge you for an additional month when you cancel! Highway robbery… Stay away. Go with a local company.
I signed up a few days ago and had issues with their portal. But they called me right away to help. I have even called them with questions and they answered right away. My Semaglutide has shipped and I received confirmation from USPS and it will arrive today. So that's why I said so far so good they have been great.
UPDATE AS THIS REPRESENTATIVE RESPONDS IT COINCIDES WITH MY STATEMENT OF NEXTMED TELLING ME EVERYDAY FOR A MONTH THAT THEY'RE REACHING OUT TO THE PHARMACY... THIS IS HOGWASH!
Please do not get involved in this company. They will ghost charge your account. When they're having a shortage you will still be charged. I waited from Nov to Feb all the while asking for a refund of the 390 dollar medication charge. They kept telling me 24 to 48 hrs we will hear back from the pharmacy... every day
You're helpless to take any action because they won't let you speak to anyone from the pharmacy and you don't hear back from them... you get the same answer like groundhog day, we will contact the pharmacy and reach back to you... save yourself, it seems easy to call and get weight loss medication but when you reach a popular dose it doesn't come
Hi Pamela,
We apologize for the inconvenience it has caused you but please know that we are doing our best to contact you to rectify your concern. We know how important this matter is for you and we would love to resolve it as soon as possible. Upon checking, one of our agents has already reached out to you via phone call and email. Rest assured, all of your concerns are acknowledged and being taken care of. Kindly check the email regarding this and we will respond promptly to your reply.
All the best,
Next Medical
Rena reached out to ensure I received my next dosage of medication in a timely manner. She even followed up to ensure I received the medication from the pharmacy without issue. Rena is very nice and has provided excellent and professional customer service!
Hello Dr.Tricia,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Today I got help from JM and she was so great! Instead of emailing, she called me directly when I was available and made sure she was able to reach me to confirm my prescription and get it successfully approved. She was courteous, and very pleasant to talk to… definitely a great customer service rep! :)
Please do your research. The doctor I saw never showed his face on the camera, ended the appointment early and then I never saw anyone but got a charge on my account the next day for medication I never agreed to pay for!
Pill Mill stay clear!
Stay away- total scam. Charged me 3months despite me cxlng after 1st month- no phone number to call only email. Did stop payment at my bank- the payments still came out, they change the payee slightly monthly so u still pay them for nothing! I have 3 payments out, no medication, can't see labs, say they are awaiting insurance approval! I asked my doctor for script- she called it in and I was approved instantly in January! Thus I cxld the service! But still getting charged! I had to get a new debit card to stop the payments and now have to dispute payments! Such a scam! 0/0
Hello Kim,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960. We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I have been trying to lose 10 lbs since my last son was born 40 years ago. I have tried every
Weight loss program,diet books, supplement,,work out programs, etc.- to no avail. TI do aerbics 5 times a week, Yes, I do want to feel and look better, but also want to have good health as I age. NextMed has been the answer. I have lost 9 lbs in 4 months. Doesn't sound like much except to me.The staff is so helpful and encouraging and I am thrilled to have finally found success on my weight loss journey.g
Hello Marijane,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Anyone giving this place more than 1 star has to be an employee. First, customer service is outsourced. They ignore your questions even if you ask them multiple times. Second they charge you even if you don't sign up completely. Third, you don't need to pay them to get the prescription. They are basically an unnecessary middle man. Go to your doctor and let him/her prescribe it to you. Check out all the 1 star reviews. Mine would be 0 if I could. Filing a complaint with BBB because they shouldn't be charging me. Oh and they won't stop emailing me even though I have insisted they stop multiple times.
This place takes your money and spends "months" telling you they have issues with your insurance. I wasn't even going through insurance. Nothing. They deliver nothing. Look at all of their reviews. Disgusting.
Dear Tamika,
I hope this message finds you well. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. This was indeed an uncommon occurrence, and we are committed to improving for the future.
Should you have any additional comments, concerns, or suggestions, please feel free to reach out to us at team@joinnextmed.com or contact us on our customer service hotline at 855-5501-960. We value your input and would appreciate the opportunity to address any issues and make amends. Your satisfaction is our priority, and we hope you will consider giving us another chance.
Thank you for bringing this to our attention.
Best regards,
Next Medical
I had some concerns and Dredd was very helpful! He went over and beyond the call of duty to try and help me find my medication. He has called and followed up with me. Yall need more people like this young man. Thanks for all yall do!
Hello Veronica,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Today, I called to schedule an appointment with my doctor. The customer service agent was kind and patient with me. She helped me select a time that best fits my schedule. I'm very pleased with NextMed.
Hi Debra,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
The above title is the truth. I had knee surgery on October 20,2022 and in recovery told I was pre - diabetic and needed insulin before my first meal in 16 hours. I was shocked to hear this since my primary doctor did my pre surgery blood work and said nothing (including how I had high liver levels also!). A finger poke test showed she was right. To me that was life threatening and a wake up! I weighed 242 pounds.
My research brought me to NEXTMED and with RENA answering, very thoroughly and patiently, the 2000+ questions I had and connected me to Dr. Riley who prescribed Mounjaro...I've lost 70 pounds in 5 months! My last blood work showed normal levels all around! Life Saving! Thank You NEXTMED and especially RENA for the best customer service anyone could ask.
Do NOT fill out a profile, do not give you ANY of your contact information. They will not stop harassing you after they have it. Don't even visit the website if you can avoid it.
The good reviews on here HAVE to be fake. Please do yourself a favor search "nextmed.com"on BBB.org. They will come up as "Southern Health Solutions.
When I read the complaints on there I saw my own story in dozens of them. They just keep contacting you, and contacting you, and contacting you, no matter how many times you tell them to stop. And no matter how many e-mails you get saying "we haven't charged you" or "we've refunded you," new charges keep appearing.
I had to cancel my credit card.
I have been on the program for 2 months... it was easy and I get my prescriptions on time. The staff prefers text communications for the quickest response... it actually works for me. I highly recommend this weight loss program.
Abigail assisted me in getting an appointment set up and getting my LabCorp paperwork emailed to me. She called to confirm that it was received. She was very professional and I appreciate her checking in.
Dear Kendra,
Thank you so much for your positive feedback! We are thrilled to have you as a valued customer, and your trust in us for your healthcare needs means a lot.
As a new company, your support is incredibly meaningful as we work towards becoming a leading global healthcare company. At NextMed, we are committed to empowering our members to lead happy and healthy lives. It's our privilege to be part of your journey towards improved health, and we are excited about the opportunity to continue serving you in the future.
Our commitment is to provide the highest level of customer service and experiences. Should you ever need assistance or have any questions, our dedicated team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are devoted to supporting you at every stage. Thank you once again for being a part of NextMed, and we look forward to continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
I have had such a wonderful experience with Nextmed. Since joining, I have lost weight and feel better than ever. My knees are not aching like they use to. I am much more active and can enjoy things I was unable to do before. They always respond quickly if I have a question. I am doing so well that my husband has joined. Rena, is who I text with and she reaches out to me every couple weeks to see how I am doing or need anything. I can also text her with questions and she is always there to answer. She will even answer on weekends if I reach out to her. She is great! I would totally recommend NextMed!
I have had a very good experience with nextmed. I started 8 months ago and have already lost 38 pound. I was able to do almost everything from my home either online or by phone. My prescription shows up through mail and I do my follow up appointments through a web meeting. I am very happy with the service I receive.
Hi Thomas,
Thank you so much for your positive feedback! We are delighted to have you as a valued customer, and we appreciate the trust you've placed in us for your healthcare needs.
As a new company, your support is incredibly meaningful to us as we strive to grow and enhance our offerings, aspiring to become the leading healthcare company globally. At NextMed, we are dedicated to empowering our members to lead happy and healthy lives. It is our privilege to be a part of your journey towards improved health, and we look forward to continuing to serve you in the future.
Our commitment is to provide the utmost in customer service and experiences. Should you ever need assistance or have any questions, our team is here for you. Whether it's helping you find the right healthcare provider or offering financial assistance, we are dedicated to supporting you at every stage. Thank you once again for being a part of NextMed, and we eagerly anticipate continuing this journey together.
Wishing you all the best,
Your Customer Service Team at NextMed
Overview
nextmed has a rating of 2.7 stars from 240 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with nextmed most frequently mention credit card, complete scam and phone number. nextmed ranks 4th among Weight Loss sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to investigate your feedback further. Could you please contact us at team@joinnextmed.com or call our customer service hotline at 855-5501-960? We are committed to working with you to resolve any issues as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Next Medical