NextDirect

The Egypt website was so unhelpful. I tried to place an order with an international card it did not accept it. Then i tried an Egyptian card, it also did not accept it. I read somewhere in their policies that billing and shipping addresses have to be the same. But even when i tried that it did not take it. I ended up shopping somewhere else.

I ordered 4 items from Next Direct NZ and the first part of the order arrived on the 24 December 2021 and the second part of my order arrived on the 29 December. Considering I made my order and paid for my order on the 6 December 2021, I consider this slow. Of course if I had not contacted Paypal and left it in their capable hands the items may still not have arrived. I chatted 3 times to Next Direct and sent an enquiry to Sky Net and no one could be bothered to come back to me until I put Paypal on the job.

So made a big purchase in the right sizes according to their measurements and age. But majority of clothes were far too small and short for my kids (dont have that problem with au sizes). Paid $10 delivery fees for three purchases because stock had not arrived yet. Thats $30 for delivery only. Then sent back half back because they didnt fit well and got charged about $18 for returning them. One item sent was faulty and couldnt get hold of the customer service only to realise the number was put down wrong. Chat group is only for basic inquiries and told me I will receive a call (which i did and missed in the middle of the night). Finally managed to get hold of them and was offered a tachy 20% off of the pack which didn't even cover the cost of the missing item. Then refunded me the price of the one missing item. After all that headache and extra costs not sure if I want to order again.

Approximately two years ago, I discovered Next Direct. It was a God send because I am living in The Netherlands and rarely find good quality work wear in my size and price range. Since that time, I have purchased dresses, suits, shoes and accessories several times. In general, the packages were delivered within two working days by DHL, though sometimes it took longer. What was always provided without fail was tracking info for the delivery times and dates. That has changed since Next opted to use DPD for deliveries to The Netherlands. DPD does not issue its tracking numbers and does not give next business day delivery. The customer service cannot give straight answers and always blames its blunders on Next Direct. Because I have also had bad experiences with DPD on other deliveries for other companies, I have good reason to think that this deteriorated service is directly linked to DPD. There is no option to use DHL. Next has simply made a business decision and we as customers are stuck with it. From now on, expect delays with no notice. My package languished for over 8 days because I was waiting for tracking information only to learn that DPD was waiting for the street number (which is clearly in my shipping address info). But DPD never let me or Next know they were waiting for it. Instead my package sat in the DOD dépôt all that time.