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Spain
1 review
0 helpful votes
Follow Alina S.
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Returns are NOT free of charge and you can only ship to UK even if you buy from local websites (i. E. ES). They sent me a broken product and i had to pay 25 EUR to ship to UK?! This is abusive and very not customer oriented! A fraud! I'll never buy from them again.

Date of experience: May 15, 2025
Viet Nam
1 review
0 helpful votes
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Refuses to refund!
October 23, 2024

Bought clothes that came wrong (the website never stated they were girls polo ts and sent frilly polo ts that were clearly for girls.

I called before returning as postage was so expansive and they assured they'll refund me for postage too. ALL LIES. They've completely ignored me on all my emails and calls for the refund.

Date of experience: October 23, 2024
Australia
1 review
0 helpful votes
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Refuse to refund.
June 11, 2024

NextDirect pretend returns never arrived and will refuse to refund. Repeated emails gets a scripted response around in circles and no refund! I repeatedly sent screenshots of Australia post customer service emails stating that Next Direct had received the parcel and still no acknowledgement of that just repeated requests for the same information I keep sending! SCAMMERS!

Date of experience: June 11, 2024
South Africa
1 review
7 helpful votes
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Scam store
November 6, 2021

Do not purchase anything from this store. Big scam. Wish I had read the reviews prior to purchase. Package "lost" by courier, but if I repurchase it they will give 15% discount. Seriously?! Surely you offer a full refund or get the parcel redelivered asap at their cost. What a scam!

Date of experience: November 6, 2021
Sweden
1 review
0 helpful votes
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Got quickly... a USED dress
September 11, 2022

An easy over 700kr purchase online could not get more wrong. I just got my parcel within 4 days by DHL since the purchase and to my surprise the dress was visibly after some hard washing, dirty at the bottom and with some hair on it!
Not cool! I sent it back right away and I wish for a quick money return.

Date of experience: September 10, 2022
Montenegro
1 review
1 helpful vote
Follow Sandra R.
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I have ordered multiple times from Next direct and in general like the clothes.
Unfortunately, the web interface is really poorly maintained as 2-3 times so far the website doesn't provide me with any credit card options, which after having spent time to search for items and collect them in a shopping bag is really disappointing, and I regretfully have to abandon the service.
I recommend Next to hire a better quality assurance testers for their website.

Date of experience: October 3, 2023
Bahrain
1 review
1 helpful vote
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Bad customer service
November 30, 2021

I am disappointed from their services, they are really not professional at all, I jave a pending case with them since October to refund me an amount of $64. Still nothing credited back to my account, whenever I send them email, I only receive promises and apologies, not actual actions, it is almost 8 weeks now

Date of experience: November 30, 2021
Belgium
1 review
3 helpful votes
Follow Maryna K.
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Never again
March 26, 2021

The quality of the items is good. Unfortunately, the quality of the customer service is not. One item from my order was cancelled by Next without any notification. The rest of the order has arrived 2 weeks later after the initial delivery date. There is no refund for the missing item, the customer support team is acting like there is no problem since the package has been delivered. I've tried communicating with them both via chat and complaints, no luck so far. Never buying from them again.

Date of experience: March 26, 2021
Ireland
1 review
2 helpful votes
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Buyer beware
December 6, 2020

Ordered a cushion in oct 2020 due for delivery on 16th November.
Never arrived received not a single word from next.
Found it all most impossible to contact them.
Eventually got answer on phone awaiting refund.
Send email to their customers complain dept no reply
To add insults their website is still promising delivery of same item in a week
What super customer service eh

Date of experience: December 6, 2020
South Africa
1 review
0 helpful votes
Follow Riaan H.
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Wrong sizing of loafers - Horrid quality
March 25, 2023

I recently ordered a pair of loafers from NextDirect. The sizing of the shoes are wrong, and is at least two sizes smaller than the size 11 that I ordered. Overall, the quality is substandard, with bad finishes and cheap materials. The stitching is all skew, and the leather finish is uneven. All i all a cheap and tacky product. I will stay clear of them in future. Pure waste of time and money.

Date of experience: March 25, 2023
South Africa
1 review
0 helpful votes
Follow Kobus S.
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I tried to make a payment and was said online it did not proceed. The next day I placed another order hoping that I can get it paid and sorted. Just an hour after I placed the second successful order I was notified that the money for the first order has also been deducted from my account.

After all of this, I received an email from SkyNet to say I owe them R1365 for customs clearance for the first order that I did not actually placed. Which is more than the actual clothing?! What will the customs be for the second order? Oh my god, this is getting too much!

Right, then I got to chat with two customer service people stating that I want a refund ASAP. No one can help me with this! No one can cancel the order and no one can understand why I haven't received a tracking number yet for the parcel that is now registered with SkyNet.

Please can someone just refund me and I will be very grateful!

And never buy online from you again!

Date of experience: June 11, 2021
Netherlands
1 review
1 helpful vote
Follow Iris W.
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I WAS a really happy customer and bought a lot here.
Couple of weeks ago I ordered many dresses for a wedding.
Kept 1, returned the others...
And what happens then? I get from Klarna the whole bill for ALL the items!
Called en e-mailed a lot with the customer service from Next, but they say they don't have it and don't understand it.
I have to wait for days when I get an answer to my complaints, en when I get an answer back, they don't come with a solution. No, they say that the package is still at a parcel point...

Looks like a joke but I don't think this is funny. I have to pay €244,- for only 1 dress (88,-) I kept!

When you call the customer service, they say you have to e-mail.
When you e-mail, they don't understand you and you get robot-answers back.

Really sad because I used to loved this webshop but how the fix this problem, or what do I say; they don't fix It! It's terrible!

1 star!

Date of experience: October 3, 2022
Slovenia
1 review
0 helpful votes
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A scam of a store
August 6, 2021

I ordered a pair of shoes and ten days later still didn't get a confirmation email. When I contacted them, they gave me an inactive tracking number, and a few days after that sent me an email saying that they 'got my return'. The email also states that the money was refunded but IT WASN'T.

They are liars and thieves. NEVER AGAIN

Date of experience: August 6, 2021
Australia
1 review
0 helpful votes
Follow Nathalie G.
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Bought the naughts and crosses board with its pieces in gold pretty to look at. It came with 8 pieces instead of 9. Rang them to tell them they informed me that is how it's sent and nothing is missing. As an ornament or even played as a game the board should have all the pieces not one missing. I find this odd and they weren't willing to supply an extra piece. The marble board isn't marble and no felt underneath.

Date of experience: June 8, 2019
Malaysia
1 review
2 helpful votes
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Fraud
November 23, 2023

They sent me wrong item and doesn't give refund. This is fraud. I sent so many email and explained but they jus keep changing the person in charge and tried to get away until I give up

Date of experience: November 23, 2023
Turkey
1 review
2 helpful votes
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Bad Service - Unhappy Customer
March 6, 2023

I had an order from nextdirect.com in december and recieved a message about custom fees which inform me about they will send me a payment link for the custom expenses. But they devided my order and send me only one payment link and made the payment. I have recieved the first part but even though I wrote them several times, they didn't send me any link for the second part of my shipment. So second part of my order has returned them back and they made my payment back. After that I wanted to order same products but the prices were doubled. When I contact with the customer service, they told me that there is a software problem and it will be solved in few days. I have just waited but the prices only get higher. I contacted them again and they offer me 15% discount after they increased almost 120%. I bought them for my nephew and they were gifts. I feel cheap to my nephew because we cant buy those brand in Turkey. It was not my fault and customer service just wasted my time. I dont suggest you to shop on that website because they dont have the responsiblity of their mistakes and that made you feel stupid.

Date of experience: March 6, 2023
Australia
1 review
1 helpful vote
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Still waiting for a refund after 5 weeks. Have shopped at Next in zzuk for 20 years. I'm now in Oz and will never purchase anything from them again.

Date of experience: December 8, 2020
South Africa
1 review
1 helpful vote
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SCAM ALERT
November 30, 2022

Never buy from them ever again! They literally scammed me a whole R2000 and skynet sent me an email saying I should pay R1300 for customs I aid and I never received my parcel

Date of experience: November 30, 2022
Greece
1 review
2 helpful votes
Follow Katerina G.
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Terrible service.
August 29, 2018

Very quick to take payment but goods not delivered on time, no feedback or communication on emails, live chat. Have spent ages on hold on call Centre. Still no luck and no feedback.

Date of experience: August 29, 2018
India
14 reviews
2 helpful votes
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Can Purchase From here
January 14, 2021

I liked buying clothes from next direct. The quality of the clothes is great and they have amazing designs.

Date of experience: January 14, 2021

Overview

NextDirect has a rating of 2.2 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NextDirect most frequently mention and customer service. NextDirect ranks 89th among Kids Clothes sites.

service
18
value
15
shipping
17
returns
14
quality
15