NextDirect

Approximately two years ago, I discovered Next Direct. It was a God send because I am living in The Netherlands and rarely find good quality work wear in my size and price range. Since that time, I have purchased dresses, suits, shoes and accessories several times. In general, the packages were delivered within two working days by DHL, though sometimes it took longer. What was always provided without fail was tracking info for the delivery times and dates. That has changed since Next opted to use DPD for deliveries to The Netherlands. DPD does not issue its tracking numbers and does not give next business day delivery. The customer service cannot give straight answers and always blames its blunders on Next Direct. Because I have also had bad experiences with DPD on other deliveries for other companies, I have good reason to think that this deteriorated service is directly linked to DPD. There is no option to use DHL. Next has simply made a business decision and we as customers are stuck with it. From now on, expect delays with no notice. My package languished for over 8 days because I was waiting for tracking information only to learn that DPD was waiting for the street number (which is clearly in my shipping address info). But DPD never let me or Next know they were waiting for it. Instead my package sat in the DOD dépôt all that time.

I have bought several pants and shirts for my son. Quality and price is good. I ordered shirts for me but price for adults is very high. Shipping takes about 2 weeks usually.

I ordered a bunch of clothing for my 2 year old son, I spent around $120, felt like I got a lot for my money and the shipping was free. Good start!

It took around 3 weeks to receive the parcel and I was so happy with all the items, beautiful clothing and excellent quality, and at a good price! So it's very unfortunate that I got messed around with the payment.

First there were a few out of stock items when I had completed my order, there was no indication of the items being out of stock before placing the order, I was charged for these items. I then contacted customer service and they told me that the charge for the out of stock items would be credited back to my account within a few days, and it was, that was all good. But then a few days later.

I ended up being charged for my order several times over, as I was rudely alerted to when my debit card declined in a store! In total I was charged around $500 for this $120 order.

When I realized this of course I got straight on the phone to customer service, who were trying to be helpful but they denied being able to see these charges from their end, they sounded genuine so I believed them. I spoke to a few different customer service people about the issue, they tried to help but I believe that they really could not see these charges.
I then called my bank and spoke to someone about the issue who confirmed that Nextdirect.com had infact made these charges, although they were pending. Of course there's nothing they could so.

So I called Nextdirect.com customer service again and repeated what the bank man had told me. They continued to insist that they can't have made these charges, they were quite confused about it actually. But they said if it is the case where there was a mistake with being over-charged, rest assured that the funds will be credited back to my account, give it a few days.

After a week, yes the funds were back in my account. So in the end it all worked out, although at the time I felt like it was a whole lot of $#*! ache to deal with for some kids clothes.

I'm a actually very disappointed that I had this issue with nextdirect.com as i'm so impressed with the clothing, and affordability of it that I would really like to shop at nextdirect.com again. I haven't because i'm scared off by the chance of the payment issue recurring, online shopping shouldn't cause you a headache! But you what, I think I might give them another chance..