Tamara L.

Approximately two years ago, I discovered Next Direct. It was a God send because I am living in The Netherlands and rarely find good quality work wear in my size and price range. Since that time, I have purchased dresses, suits, shoes and accessories several times. In general, the packages were delivered within two working days by DHL, though sometimes it took longer. What was always provided without fail was tracking info for the delivery times and dates. That has changed since Next opted to use DPD for deliveries to The Netherlands. DPD does not issue its tracking numbers and does not give next business day delivery. The customer service cannot give straight answers and always blames its blunders on Next Direct. Because I have also had bad experiences with DPD on other deliveries for other companies, I have good reason to think that this deteriorated service is directly linked to DPD. There is no option to use DHL. Next has simply made a business decision and we as customers are stuck with it. From now on, expect delays with no notice. My package languished for over 8 days because I was waiting for tracking information only to learn that DPD was waiting for the street number (which is clearly in my shipping address info). But DPD never let me or Next know they were waiting for it. Instead my package sat in the DOD dépôt all that time.