Our office is always satisfied with how quickly our issues are resolved!
4 Years with Nexogy and we are happy with them, quality, price and premium customer service.
Vanessa: Is quick to help. We truly appreciate her help.
I worked today again with Marlene Cabrera. Excellent experience. She is always customer focused.
Awesome, took some work but she always comes through! :)
Wonderful experience with nexogy that
Took care of some problems I didn't think it was possible
Vanessa was really good and help us out all the way to solving our problem.
Vanessa was so helpful, patient and friendly. Thank you!
Vanessa took on my case and actually fixed everything finally! Thank you
Safely communication, clarity, objectivity and transparency
Erick and Leonardo helped us with our issue. Very fast response. Thanks!
All my issues are resolved immediately great customer service!
Jay Gonzalez did a great job for us today. Good communicator. Thanks!
Very grateful for the wonderful assistance given today!
Lexy es una persona bien calificaca, sabe lo que esta haciendo, me guío atravez de procesos que eran complicados para mi haciendolos ver cencillos y lo mejor de todo es que lo hizo en español comunicandose claramente con varios de mis empleados que no dominan muy bien el ingles,
Gracias por tener a Lexy en su equipo de soporte al cliente.
Answer: I agree with the previous poster. Their technical support is completely incompetent. You have to speak in their language and even then they don't understand what the problem is. It's a complete joke.
Answer: Can you please call our help desk to open a ticket and solve your issue? Thank you!
Answer: Hello Gail, We offer cloud-based business phone services and by your question I believe you are looking for answering services that we do not provide. Thank you!
Answer: Service is limited to the US. Sorry for the inconvenience!
Answer: Can you provide the number you called from? We have no record of any call being placed on hold for this amount of time. Thank you.
Answer: Dear Sir/Madam, Can you kindly provide the phone number you dialed to reach our sales department? We have a team of 40 account executives and there should be more than 20 available at any given time. Please visit www.nexogy.com and provide us with your contact information. This channel does not provide accuracy in getting in touch with us. Thank you.
Answer: Cindy, Can you please contact our sales department through 1866NEXOGY2 or if you can kindly provide us with your contact information, we will be happy to help. I want to make sure you are looking for www.nexogy.com services which offers cloud-based phone systems for companies and not www.solollama.com which was our consumer services division that we sold last year. Thank you.
nexogy has a rating of 3.8 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 4th among Telephone sites.