Lexi again Thanks for helping us solve the problem. For having such a great attitude.
Always explaining what we need to do very clear.
I HAVE BEEN WORKING WITH LEXI AGUIRRE AT (Nexogy) ON ALL OF OUR TECHNICAL ISSUES REGARDING OUR PHONE SERVICE AND SHE HAS BEEN ALWAYS VERY HELPFULL AND PROFESSIONALY RESSOLVES THE ISSUES INSTANTLY. WE HAVE HAD EXCELENT CUSTOMER SERVICES FROM HER. VERY PLEASE TO HAVE CHOSEN NEXOGY AS OUR PHONE SERVICE PROVIDERS. THANKS. KEEP IT UP!
Vanessa Echevarria was very helpful, courtesy and quick in analyzing my phone issue and fixing the problem. Great job!
VANESSA TOOK THE TIME TO GO OUT OF HER WAY AND FIGURE OUT WHAT THE ISSUE WAS WITH MY EXTENSION. SHE MADE SURE MY PROBLEM WAS RESOLVED BEFORE HANGING UP.
Vanessa Echeverria was simply great! In no time she solve my change and went strait to the point.
We are very please wih VAnessa.
WE AT CYMA RECEIVED AN EXCELLENT SERVICE FROM MS. VANESSA
ECHEVARRIA. THANKS!
WE REQUESTED COPY OF OUR DEC. 2015 INVOICE AND WAS SENT TO US BY VANESSA IN A BLINK.
Lexie and Vanessa were very helpful in resolving my issues with my server. Thanks again and keep up the great work!
The patience and pleasant attitude displayed in assisting my needs in creating virtual voice mail for after business hours and holidays.
Joctanis (Jay) Gonzalez is the best technical support agent at Nexogy. He is courteous, knowledgeable, a troubleshooter who always gets the job done.
Finally got it right. After three months I finally got a representative who seems to have fixed the problem.
This is a great VoIP company. They offer a variety of services and their customer support is always helpful
Nexogy answered my request promptly and when the issue was effectively resolved, it communicated the resolution of the problem.
If you have any issues ask for them. They know what they are doing and ALWAYS get the issue fixed. They both should get a raise and a promotion.
Erick Nunez did a good job solving our internal caller ID problems. He was very persistent until it was fixed. Thanks Erick!
Switched equipment out and so far the only issues we have had were rectified fairly quickly. So far so good.
Answer: I agree with the previous poster. Their technical support is completely incompetent. You have to speak in their language and even then they don't understand what the problem is. It's a complete joke.
Answer: Can you please call our help desk to open a ticket and solve your issue? Thank you!
Answer: Hello Gail, We offer cloud-based business phone services and by your question I believe you are looking for answering services that we do not provide. Thank you!
Answer: Service is limited to the US. Sorry for the inconvenience!
Answer: Can you provide the number you called from? We have no record of any call being placed on hold for this amount of time. Thank you.
Answer: Dear Sir/Madam, Can you kindly provide the phone number you dialed to reach our sales department? We have a team of 40 account executives and there should be more than 20 available at any given time. Please visit www.nexogy.com and provide us with your contact information. This channel does not provide accuracy in getting in touch with us. Thank you.
Answer: Cindy, Can you please contact our sales department through 1866NEXOGY2 or if you can kindly provide us with your contact information, we will be happy to help. I want to make sure you are looking for www.nexogy.com services which offers cloud-based phone systems for companies and not www.solollama.com which was our consumer services division that we sold last year. Thank you.
nexogy has a rating of 3.8 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 4th among Telephone sites.