New York Safety Council

Attention 're-register' means 're-purchase'. I give 1 star is because there is no zero star option. Liar liar liar liar liar liar liar liar liar liar liar liar liar liar liar liar

Sighed up for defensive driving course for insurance reduction. And bring cheated along the way.
1 the price listed on site has to be added DMV processing fee, which is not informed;

2. I was locked out and reregister. I was informed that I have to pay for the restart the course. And, hear this, I hav to pay for it! Again I was not informed of this.
3. I found that I could request refund as long as I didn't request certification. And I was told again I can't get refund because I failed! But I could get a free restart FREE. I failed one stupid question " what number of..._"
Stay away from this course. You can never leave with your money. You may be cheated more than one expensive payment if you are not careful.

The title of the course is "New York DMV... New York safety council is never mentioned. Looks very official but no more than a dishonest business. List your review here and anywhere you can find to post your review online!

Locked out during the first module after answering the first 2 questions and security questions correct. Site locked up and froze twice during the first 25 minutes. "Customer service" non existent or unwilling to help.

Ditto all the previous reviews! Technical glitches, being rerouted constantly, taken back to section already completed. NO customer service! Now blocked and told to re-register and pay fee again cuz supposedly didn't answer one of the numerous verification questions correctly, which is incorrect! And my insurance agent recommended this course! BIG FAIL!

At first course went well but when it comes time to get my certificate, they didn't provide me with a copy. When I contacted them they said I must wait 7-10 business day to get it unless I paid more money to get it faster. When I express my frustration kindly to customer service, gentleman just said goodbye and closed the chat. Very unprofessional. They should let clients know upfront that their delivery system has been changed and certification is no longer available upon completion of the course.

I signed up to take the course first once I reach module 2 it kept repeating over and over and then I was blocked! Try to sign back in I couldn't try to call the number for days can't get anyone over the phone! Finally I chat with someone online he ask me to pay again since the course can't be unlocked! What kind of fraud is that!

NY Safety council is the Worst driving class choice you can make! Total thieves! Any web site errors they blame you and try to charge you again! They have No customer service! Scum of the driving courses!

I WAS PROMPTED AS BEING BLOCKED TO CONTINUE I HAVE TO RE-REGISTER AND START ALL OVER BECAUSE I ANSWERED THE 2 QUESTIONS INCORRECTLY AFTER I SUCCESSFULLY COMPLETED THE FIRST PART. I'VE BEEN DRIVING FOR 40+ YEARS WITH A CLEAN RECORD I MERELY WANTED TO GET THE 10% DISCOUNT. THIS IS A TOTAL WASTE OF TIME AND MONEY. THEY BAMBOOZLE YOU WITH STATISTICS THAT MOST PEOPLE WOULD PROBABLY TUNE OUT. IF YOU DON'T REMEMBER THE STATS YOU HAVE TO RESTART AND PAY AGAIN? TRIED CALLING AS WELL AS CONTACTING THEIR "LIVE CHAT" TO TRY AND RECEIVE SOME CUSTOMER SERVICE ASSISTANCE TO NO AVAIL. THIS SHOULD BE BROUGHT TO THE ATTENTION OF THE BBB! WE NEVER HAD A PROBLEM LIKE THIS WITH AAA.

Paid for the course and got 75% of the way through the course before it locked me out and would not let me continue. They told me I had to pay again to continue. What a SCAM and a complete waste of time!

I don't recommend this course on this site to anyone, they are liars, they take money and then the certificate does not come, I have been demanding a certificate from them for 2 weeks, and they lie that they sent it. Do not use this site, there are only liars

I was 2/3 of the way through the course, failed the security questions because they're stupid questions and I couldn't remember what I put. I contacted them and asked to speak with a supervisor, they refused and ended the conversation. They then made me restart course, but they didn't make me repay. Started the course again, got to the very last quiz and failed the questions again. I called and asked to speak to a supervisor, was supposed to receive a call back but I haven't heard anything. Such a waste.

My wife completed the main course and reached the review part, she log in to finish 2modules in the review part and was denied access and course was automatically blocked. Error message asking for her to re register and to re pay the fee. After spending 5 hours to complete the course and reaching the 2 last steps in the review for this to happened. Therefore I disencouraged consumers to use their services.

After paying $19.95 (red flag) for the online defensive driving course and providing too much personal information drivers license #,insurance policy # etc the system blocked me from taking the course. It asks what state did I get a ticket in. I have no tickets and there is no way to enter that so system blocked me from competing course. They did not respond to emails and was left hanging on the phone. I think they are mining for information and not sure why they are allowed to operate.

I finish the course and pay extra for an overnight shipping and never received my certificate call 5 times no answer email 10 time not answer back at all that life chat never worked this was the worst experience ever with a course and I have taken a few but this one never again

I have had nothing but problems. Finished course-still says in progress. Chat feature never connects you-have tried chat at least 10 times. Spent 4 hours on hold-no one ever answered. Emailed 3X…no response (says will reply within 24 hours).

Completely different than in the past. Got locked out and blocked, so did my husband. No representatives answer the phone and I never received an email or 'chat' back.
Seems to be a scam at this point. I cancelled my credit card purchases and moved on.
The reviews on their website are from 2017
Go elsewhere

This place is a scam with no real customer service. I was on the phone for 40+ mins until I came to my senses and hung up. They purposely fail the identity tests so you get locked out of your account and can't get the certificate.

I've used NY Safety Council online course in the past with no problems. This year was different. I got locked out of the course two times due to the voice recognition system and was put on hold for 1 1/2 hours each time before I could talk with a live person to get the "locked out" removed. I'd recommend an alternative program in the future or an in-class program.

THIS IS A SCAM! They locked me out of my account after 2 tries, got in contact with them, they unlocked my account free of charge, and as I was working on module 2 answers I was locked out again after they claimed I had 3 wrong answers! I've disputed this with
My credit card company!
DONT USE!