I placed an order for a box of Inoa color tubes. Two of the were damaged. Newtrendbeauty sent replacement tubes the day I reported the damage. The next week a customer service agent emailed with me through the whole process, and was both professional and friendly. I will recommend Newtrendbeauty highly.
Very prompt communication & OUTSTANDING customer service! Highly recommended!!!!
First they increased the price of the item. Then it was taking forever to receive the item even though I had to pay extra for the shipping, so I called to find out why. They shipped my item to the wrong address and then tried to blame me!!!!! Awful... And I'm still dealing with the headache. Stay away from this website unless you want to deal with people who barely speak English and are very rude!
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