NewChic has a rating of 2.6 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 2nd among Department Store sites.
Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Super friendly and helpful Customer Services! I really enjoy shopping here. It's a nice Site, Good Design, and I always seem to find exactly what I want.
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time. Obviously the expense of the packaging and the long lead time was because the shoes came from the USA. Worth the wait and even with the packaging costs appear to be excellent value for money, and they look good too. Just be careful when viewing re were the goods are coming from as you will not see the true cost till you actually start to place an order, but you will see the full cost before you actually confirm the order.
They offer a stylish and different fashion choice to most in the UK
They look good
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Nunca me había animado a comprar ropa por internet, pero decidí intentarlo y correr el riesgo. Honestamente me sorprendió la seriedad, profesionalismo y eficacia de su empresa. Los felicito, sigan así, cuidando siempre al cliente. Saludos.
Ofrece una variedad de diseños que no encuentras en otras tiendas a buenos precios.
Basicamente por el diseño tan original de las prendas.
Ho acquistato tre paia di scarpe sono davvero soddisfatto, mi piacciono, si addicono alla mia personalità, sono comode e morbide, unico problema, i modelli che ho acquistato hanno il tacco basso, ma con un plantare, tutto si è risolto. Comprerò sicuramente altre scarpe
Spending money at any time on things you really don't need is stressfull. I am consoled when reminding myself it was not ALL for me. Kind regards, ev.
Having a lot of trouble placing the order. Paypal are sending me round in circles. After much investigation found out it was my fault. Regards, ev.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Terrible company.
I ordered some trousers which arrived and were faulty. Everytime you speak with their customer services team you get someone new, meaning you have to go back and forth an infuriating amount of times to get any answers.
After first asking for a photo of the damaged item, they then asked me to return it. They only refunded me after I persistently chased them. Now they're refusing to refund the return postage cost even though the item was faulty. It even states on their own website that they cover the return postage cost of faulty items. Refusing to do this is also against the law.
I seriously advise you to stay away from this company.
The product I received was not the same quality as advertised. Also, a linen dress I bought previously tore in so many places when i put it on the first time, I have never worn it and paid so much money for it. Also, a dress that showed as a white dress as advertised, came as a extreme off-white colour, and remain as such even after several washes.
I liked the style and designs of the products that I ordered, and even still ordered other items after my experiences, which I was pleased with.
I liked the style and designs of the products and how well it was presented on the models, hence I chose these products
Enjoyed your excellent service from you guys on all I have so far ordered from you. Delivery of my order was precise & quick without any delay & my products in good condition. Thanks for the excellent service your prices are reasonably low & affordable. Keep the good work.
Great variety and easy to navigate. The only thing I didn't like (which might have changed by now) is the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.
I was told about it from friends who are regular customers.
It was a pair I liked, Only the insole feels a little weird but it is comfortable.
I didn't like the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.
... d'articles pratiques qu'on ne trouve nulle part ailleurs. Ils sont bien décrits. La navigation sur le site est agréable et facile. Les modalités pour passer et payer une commande sont faciles.
Parce que je ne trouvais nulle part ailleurs l'article dans les dimensions que je souhaitais.
Parce que je ne trouvais nulle part ailleurs cet article dans les dimensions que je souhaitais.
Love those styles of boots and shoes they lighten up my day and are true to size
I like the presentation and unusual quality
To look as fashionable as possible
Easy to use and responsive website, vast range of sizes (great!) and fast delivery. Excellent.
Liked the items for sale
Good selection in my size.
Dear Hans H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Commande prise en charge rapidement. Livraison dans les délais.
J'ai eu besoin d'un renseignement, celui-ci m'a été donné par tchat en direct, super!
Je n'ai pas choisi, cela faisait partie d'un choix pour Noël
Même réponse que ci-dessus
Dear JOCELYNE H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.(Thank you for sending such a kind and enthusiastic comment.)
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Newchic Team
SVP: Adaptez votre communication à la nationalité du client destinataire, qui pour ma part, ne pratique les langues étrangères que sous la torture.
Quite userfriendly the whole process, excellent products, shame people from Argentina have to pay twice as much as the garment's price to get each piece of clothing, which I personally love!
Bec of the clothes design and price.
They look and prove as good as they are shown on the website
My wife loves coming here for the shopping. We have Great shopping experience with NewChic. The Site is laid out nicely. Everything is easy to find and there are plenty of associates to help.
Hi, Meranda R.,
We love to hear this. Thanks for letting us know so we can show recognition where it is due. Have a nice day~
I love the items
& its really a good shopping experience! All the details that I need can easily be accessed.
Dear Jovie M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love the items
& its really a good shopping experience! All the details that I need can easily be accessed.
The ordering process is easy but delivery was very late. It took 6 weeks. I ordered early November with hope of receiving by Christmas. Didn't arrive until after Christmas.
If you are a woman then you should definitely visit the NewChic site once. Because here you will find many things you need that you will not find anywhere else. Take a look around and you won't waste your time. Thanks
Hi Everett C., thank you very much for your wonderful comment. We are glad to hear that and we're happy to help if you've got any questions about Newchic. Enjoy your shopping with Newchic ~
5 étoiles sera selon la rapidité de réception. Espérant recevoir le tout dans au plus tard pour le 20 janvier.
5 étoiles sera selon la rapidité de réception. Espérant recevoir le tout dans au plus tard pour le 20 janvier.
Merci c'est la 2ieme fois que je commande chez vous et je suis toute a fait satisfaite de mes achats
J'aime bien votre inventaire de linge
Pour les prix
Dear Joanne D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I am very happy with the items purchased. The look, fit, appeal, meet my full expectations. Just one complaint regarding one brown pair of shoes. Not about quality, fit, or looks, but your company was somewhat deceptive because the advertising failed to show the large letters printed on this one pair. I still like them but am disappointed only the I was not made aware of this prior to purchase. They fit and look good, except for the one thing as mentioned
Dear customer,
Thank you for choosing Newchic.
To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
Best regards,
Newchic Team
I liked such a nice lady from the staff (Customer Services). She made me such a good mood all day. Thanks
Hi Ruth P.,
We love to hear this. We'll be sure to share your feedback with our team. Thanks for letting us know so we can show recognition where it is due.
I ordered some new underwear, and the fact I live in northern Ireland and you guys sent this stuff here is great, I knew it would take a few week but worth it.
I seen the prices and thought nah couldn't be right, but yeah they were and at that its great fitting and good make.
I chose the bras and panties because even though they were different but, colours are great together.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Hi, Tom J., we're sorry to hear what happened. Newchic always considers customer as first priority. Should you wish to discuss the matter further, please don't hesitate to contact us here or from the Messenger ( or here https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2). We will also conduct a review of the relevant parties involved in your case. Thanks a lot!