• NewChic

NewChic

Overview

NewChic has a rating of 2.6 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 2nd among Department Store sites.

  • Service
    597
  • Value
    2085
  • Shipping
    2092
  • Returns
    110
  • Quality
    2117

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

Instant Feedback

68,474 reviews

183
See all photos

What reviewers want you to know

Positive highlights

  • Customer Service took the time to listen, investigate, and my problem got solved with such ease.
  • The products/pricing/delivery time were all pretty good

Critical highlights

  • When I went the post office THIS COMPANY TOLD ME I WENT TO THE WRONG ONE!
  • WANTED TO USE CREDIT CARD BUT HAD TO DO IT THIS WAY, NOT A FAN
How would you rate NewChic?
Top Positive Review

“Forms for shipping and payment were annoying to use”

Lynn O.
1/18/21

Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.

Top Critical Review

“Buyer Beware”

Roberta B.
6/16/20

Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.

Reviews (4,544)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (751) post office (51) credit card (175) delivery time (254) order anything (53) shopping experience (551)
Thumbnail of user teving1
1 review
2 helpful votes
January 27th, 2020

Super friendly and helpful Customer Services! I really enjoy shopping here. It's a nice Site, Good Design, and I always seem to find exactly what I want.

Thumbnail of user kevins1932
1 review
0 helpful votes
September 8th, 2021
Verified purchase
• Updated review

Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time. Obviously the expense of the packaging and the long lead time was because the shoes came from the USA. Worth the wait and even with the packaging costs appear to be excellent value for money, and they look good too. Just be careful when viewing re were the goods are coming from as you will not see the true cost till you actually start to place an order, but you will see the full cost before you actually confirm the order.

Reason I chose this business:

They offer a stylish and different fashion choice to most in the UK

Reason I chose this product:

They look good

Quality
Didn't realise postage and package was so expensive...
September 15th, 2021
Verified site experience
• Previous review

Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user guillermor60
1 review
0 helpful votes
March 12th, 2021
Verified purchase

Nunca me había animado a comprar ropa por internet, pero decidí intentarlo y correr el riesgo. Honestamente me sorprendió la seriedad, profesionalismo y eficacia de su empresa. Los felicito, sigan así, cuidando siempre al cliente. Saludos.

Reason I chose this business:

Ofrece una variedad de diseños que no encuentras en otras tiendas a buenos precios.

Reason I chose this product:

Basicamente por el diseño tan original de las prendas.

Value
Shipping
Quality
Thumbnail of user danielem17
1 review
0 helpful votes
January 30th, 2021
Verified purchase

Ho acquistato tre paia di scarpe sono davvero soddisfatto, mi piacciono, si addicono alla mia personalità, sono comode e morbide, unico problema, i modelli che ho acquistato hanno il tacco basso, ma con un plantare, tutto si è risolto. Comprerò sicuramente altre scarpe

Value
Shipping
Quality
Thumbnail of user evelyns128
2 reviews
0 helpful votes
September 28th, 2022
Verified purchase
• Updated review

Spending money at any time on things you really don't need is stressfull. I am consoled when reminding myself it was not ALL for me. Kind regards, ev.

Quality
Having a lot of trouble placing the order
December 10th, 2020
Verified site experience
• Previous review

Having a lot of trouble placing the order. Paypal are sending me round in circles. After much investigation found out it was my fault. Regards, ev.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tomj471
1 review
7 helpful votes
February 19th, 2020

Terrible company.

I ordered some trousers which arrived and were faulty. Everytime you speak with their customer services team you get someone new, meaning you have to go back and forth an infuriating amount of times to get any answers.

After first asking for a photo of the damaged item, they then asked me to return it. They only refunded me after I persistently chased them. Now they're refusing to refund the return postage cost even though the item was faulty. It even states on their own website that they cover the return postage cost of faulty items. Refusing to do this is also against the law.

I seriously advise you to stay away from this company.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi, Tom J., we're sorry to hear what happened. Newchic always considers customer as first priority. Should you wish to discuss the matter further, please don't hesitate to contact us here or from the Messenger ( or here https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2). We will also conduct a review of the relevant parties involved in your case. Thanks a lot!

Thumbnail of user nannaj
1 review
0 helpful votes
January 22nd, 2021
Verified purchase

The product I received was not the same quality as advertised. Also, a linen dress I bought previously tore in so many places when i put it on the first time, I have never worn it and paid so much money for it. Also, a dress that showed as a white dress as advertised, came as a extreme off-white colour, and remain as such even after several washes.

Reason I chose this business:

I liked the style and designs of the products that I ordered, and even still ordered other items after my experiences, which I was pleased with.

Reason I chose this product:

I liked the style and designs of the products and how well it was presented on the models, hence I chose these products

Value
Shipping
Quality
Thumbnail of user dannyrunyararom
1 review
0 helpful votes
October 15th, 2022
Verified purchase

Enjoyed your excellent service from you guys on all I have so far ordered from you. Delivery of my order was precise & quick without any delay & my products in good condition. Thanks for the excellent service your prices are reasonably low & affordable. Keep the good work.

Thumbnail of user dimitriost11
1 review
0 helpful votes
February 1st, 2021
Verified purchase
• Updated review

Great variety and easy to navigate. The only thing I didn't like (which might have changed by now) is the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.

Reason I chose this business:

I was told about it from friends who are regular customers.

Reason I chose this product:

It was a pair I liked, Only the insole feels a little weird but it is comfortable.

Value
Shipping
Quality
I didn't like the fact that after checking a product,...
December 4th, 2020
Verified site experience
• Previous review

I didn't like the fact that after checking a product, you can't go back exactly where you were and you need to start browsing from the top of the page again.

Thumbnail of user deniss143
1 review
0 helpful votes
March 24th, 2021
Verified purchase
• Updated review

Hat was too small despite being the largest size available and i have an average size head.

Value
Shipping
Quality
Great
February 1st, 2021
Verified site experience
• Previous review
Thumbnail of user daniellen128
1 review
0 helpful votes
January 28th, 2021
Verified purchase

... d'articles pratiques qu'on ne trouve nulle part ailleurs. Ils sont bien décrits. La navigation sur le site est agréable et facile. Les modalités pour passer et payer une commande sont faciles.

Reason I chose this business:

Parce que je ne trouvais nulle part ailleurs l'article dans les dimensions que je souhaitais.

Reason I chose this product:

Parce que je ne trouvais nulle part ailleurs cet article dans les dimensions que je souhaitais.

Value
Shipping
Quality
Thumbnail of user julien317
1 review
0 helpful votes
February 10th, 2021
Verified purchase

Love those styles of boots and shoes they lighten up my day and are true to size

Reason I chose this business:

I like the presentation and unusual quality

Reason I chose this product:

To look as fashionable as possible

Value
Shipping
Quality
Thumbnail of user hansh93
1 review
0 helpful votes
January 2nd, 2021
Verified purchase
• Updated review

Easy to use and responsive website, vast range of sizes (great!) and fast delivery. Excellent.

Reason I chose this business:

Liked the items for sale

Reason I chose this product:

Good selection in my size.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Hans H.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Great choice, responsive site
December 4th, 2020
Verified site experience
• Previous review
Thumbnail of user jocelyneh4
1 review
0 helpful votes
December 15th, 2020
Verified purchase

Commande prise en charge rapidement. Livraison dans les délais.
J'ai eu besoin d'un renseignement, celui-ci m'a été donné par tchat en direct, super!

Reason I chose this business:

Je n'ai pas choisi, cela faisait partie d'un choix pour Noël

Reason I chose this product:

Même réponse que ci-dessus

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear JOCELYNE H.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.(Thank you for sending such a kind and enthusiastic comment.)

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Newchic Team

Thumbnail of user maribelled
1 review
0 helpful votes
February 24th, 2021
Verified purchase

SVP: Adaptez votre communication à la nationalité du client destinataire, qui pour ma part, ne pratique les langues étrangères que sous la torture.

Value
Shipping
Quality
Thumbnail of user ritaz29
1 review
0 helpful votes
January 16th, 2021
Verified purchase
• Updated review

Quite userfriendly the whole process, excellent products, shame people from Argentina have to pay twice as much as the garment's price to get each piece of clothing, which I personally love!

Reason I chose this business:

Bec of the clothes design and price.

Reason I chose this product:

They look and prove as good as they are shown on the website

Service
Value
Shipping
Quality
Quite userfriendly
December 18th, 2020
Verified site experience
• Previous review
Thumbnail of user merandar1
1 review
1 helpful vote
January 14th, 2020

My wife loves coming here for the shopping. We have Great shopping experience with NewChic. The Site is laid out nicely. Everything is easy to find and there are plenty of associates to help.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi, Meranda R.,
We love to hear this. Thanks for letting us know so we can show recognition where it is due. Have a nice day~

Thumbnail of user joviem
1 review
0 helpful votes
February 23rd, 2021
Verified purchase
• Updated review

I love the items
& its really a good shopping experience! All the details that I need can easily be accessed.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Jovie M.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

I love the items& its really a good shopping experience!
January 23rd, 2021
Verified site experience
• Previous review

I love the items
& its really a good shopping experience! All the details that I need can easily be accessed.

Thumbnail of user evem172
1 review
0 helpful votes
February 2nd, 2021
Verified purchase

The ordering process is easy but delivery was very late. It took 6 weeks. I ordered early November with hope of receiving by Christmas. Didn't arrive until after Christmas.

Service
Value
Shipping
Quality
Thumbnail of user everettc32
1 review
0 helpful votes
July 8th, 2020

If you are a woman then you should definitely visit the NewChic site once. Because here you will find many things you need that you will not find anywhere else. Take a look around and you won't waste your time. Thanks

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi Everett C., thank you very much for your wonderful comment. We are glad to hear that and we're happy to help if you've got any questions about Newchic. Enjoy your shopping with Newchic ~

Thumbnail of user richardm2288
2 reviews
0 helpful votes
February 6th, 2021
Verified purchase
• Updated review

5 étoiles sera selon la rapidité de réception. Espérant recevoir le tout dans au plus tard pour le 20 janvier.

Value
Shipping
Quality
5 étoiles sera selon la rapidité de réception
January 1st, 2021
Verified site experience
• Previous review

5 étoiles sera selon la rapidité de réception. Espérant recevoir le tout dans au plus tard pour le 20 janvier.

Thumbnail of user joanned244
1 review
0 helpful votes
February 6th, 2021
Verified purchase
• Updated review

Merci c'est la 2ieme fois que je commande chez vous et je suis toute a fait satisfaite de mes achats

Reason I chose this business:

J'aime bien votre inventaire de linge

Reason I chose this product:

Pour les prix

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Joanne D.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Merci
January 1st, 2021
Verified site experience
• Previous review
Thumbnail of user marks5320
1 review
0 helpful votes
August 25th, 2022
Verified purchase
• Updated review

I am very happy with the items purchased. The look, fit, appeal, meet my full expectations. Just one complaint regarding one brown pair of shoes. Not about quality, fit, or looks, but your company was somewhat deceptive because the advertising failed to show the large letters printed on this one pair. I still like them but am disappointed only the I was not made aware of this prior to purchase. They fit and look good, except for the one thing as mentioned

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for choosing Newchic.

To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.

You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.

Best regards,

Newchic Team

Simple quick and informative
August 13th, 2022
Verified site experience
• Previous review
Thumbnail of user ruthp147
1 review
1 helpful vote
January 20th, 2020

I liked such a nice lady from the staff (Customer Services). She made me such a good mood all day. Thanks

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi Ruth P.,
We love to hear this. We'll be sure to share your feedback with our team. Thanks for letting us know so we can show recognition where it is due.

Thumbnail of user rachelm768
1 review
0 helpful votes
February 27th, 2021
Verified purchase

I ordered some new underwear, and the fact I live in northern Ireland and you guys sent this stuff here is great, I knew it would take a few week but worth it.

Reason I chose this business:

I seen the prices and thought nah couldn't be right, but yeah they were and at that its great fitting and good make.

Reason I chose this product:

I chose the bras and panties because even though they were different but, colours are great together.

Value
Shipping
Quality

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From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Typically does not respond to reviews

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