NetworkSolutionsReviews 3,045

I did not create any accounts with web.com, and I did not make any purchases.

1- Within hours of signing up with web.com, I began getting marketing calls from 3rd party companies for setting up my website. 2- If you don't cancel by the 3rd day, they won't refund a penny no matter even if you paid for a year in advance. 3- Their website editor is the old weebly editor from 15 years ago. It still has the same bugs!

Called in to request status on an upcoming domain due to expire. The rep answered all of my questions and was professional as well.

Trying to get an email to activate my SSL I have paid for but 2 calls and still not resolved.
I'm in Canada and there does not appear to be a toll free help number available either? So not only do I still have the issue but my phone bill had a 20$ charge.

Your customer service was/is terrible and your email hosting absolutely sucks. I wish I knew before hand. Moreover your web page and logo makers are not all that good. You have billed me wrong and threaten to cancel my account only to find out you billed me erroneously

$#*!ing company is $#*!. 9 god damn phone calls to pay for an expired domain. Every call disconnected because they cant figure out why it wont take our payment. Icann complaint submitted

We have registered domains and used hosting from Network Solutions for decades. But the last couple years (since merging with web.com it seems) they have been awful. Problems take weeks to fix, you can't speak to anyone, just text chat from their website, no level two support or access to admins/supervisors. Our most recent experience is in trying to get a contact email changed. This was a simple request that they said would take 24 hours. I have now checked every day, going on two weeks, and still nothing. Literally cannot open our business until this is fixed. Customer services reps (who are always lovely, bet they hate their jobs!) always say they have escalated the case, prioritized the case, ad nauseum, but we never hear anything from anyone. Once we get this fixed, we plan to move all our domains away from Network Solutions. Just can't continue working with the shoddy level of service and dishonesty.

Terrible customer service. You can't understand what the people are saying and they really don't seem to understand your site.

I have been on Web.com's old platform for 10+ years. I was migrating from their old platform to their new platform, which ended up being a nightmare. I purchased the new hosting and email package. My website continued to unsecure for 27 days. They changed their "tech support" to a customer services call center oversees. No one was able to resolve the issue, after hour and may calls. I finally transferred my domain & hosting, which took no time.

Needs better way to edit and build website on mobile phone.

Support is amazing your agents that assist on it are just beautiful. I big thank you for all the H E L P

The website building interface is a bit clunky and limits where I can put stuff. The color picker is glitchy and crashed several times. It's not too bad, but I wish it worked smoothly.

Love it, pretty self easy to do if you go thru and read everything

Very limiting on Web creator. I feel deceived in your services capabilities.

I love it. I accidently bought it instead of another one but this one seems so much better anyways. Love the live chat support!

Account Access is NOT working correctly.
Changes to Website cannot be made for a few days now.
Please call us at
*******953

Absolutely horrible. Never notified that my credit card transactions were declined.