From the business
Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
The website is complicated and not user friendly like Go Daddy, which I currently have an account but wanted to replace with Web.com to establish my e-commerce store. Considering cancelling my subscription soon
Your domain renewal costs area bit excessive, and for that reason, like they say on Shark Tank, I'm out.
Horrible user experience. Lagging and bugs everytime I use the platform. Inability to perform basic functions on a consistent basis has led me to have little faith in this platform.
Setting up a website is a very cumbersome process as compared to your competitors, not a lot of features and functionality to modify a website. The services needs a lot of improvement.
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Still having issues downloading & transferring backup files. Customer service was not able to help.
This is a relatively cheap and decent website builder. It doesn't have all the bells and whistles but it gets the job done and you can still build a really nice website with it.
Web.com are probably your average web service provider but I would avoid them. We are in Australia but that should not make any difference. They sell their services world wide and should provide customer service that can easily be reached world wide. From my perspective it feels like they are very happy to take your money but they really don't want you contacting them for any help or customer service. I recommend finding someone who has customer service that is easier to get in contact with.
We have an old website which we keep and redirect to our new website purchased through a different provider. Web.com automatically renewed some products that we did not want. In order to have these services cancelled and a refund issued I literally spent weeks trying to contact Web.com on the number listed and the AI chat. I ended up doing a google search and reading independent blogs of other people having the same issue. I found one blog that gave a number I could not find anywhere else. With nothing to lose I tried it and got through. The customer service agent was very helpful and did exactly what was asked - he cancelled the service and refunded the money. But it literally took weeks of research and it could only happen if I called the number listed in the blog I read. It was not a number I could find on web.com and when I used their chat feature it was useless. I would recommend finding a web service company who has better customer service and certainly one that is easier to reach.
If you are also outside the USA and need to contact them try ringing *******186. Good luck.
Terrible user experience - almost unusable. A hodge-podge of multiple acquired tools and programs that barely work with each other, very poor usability, even the support team gets confused and have a hard time figuring out how to access most of the functionality. Can believe this company still exists.
Autoreview notification failed. Sucks not finding out the domain required review until after it's expired.
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Was looking for a new domain, found what I wanted quickly. Have used this many times.
So called "Professional" email service is a joke. No catch-all support
Your site says that our MyDomain credentials would work to login to Web.com. However it took me 3 attempts to get logged in.
Everything is good thanks I just don't have. I thing else to say
I do not want to verify every time I come here... once is enough then remember the computer with localStorage.
Horrible company! Service is punishingly bad. I am disgusted every time I deal with someone due to their incompetence and indifference.
Moved from Dotster, my old login didn't work so had to get a new login (which to be fair was dealt with well). Have found your website to be confusing and awkward, with seemingly obvious functionality hidden. For some reason I have 4 separate accounts with you at this time. I also find your prices higher than is fair.
Great customer service! Quick and fast response! Will definitely recommend to all my business partners!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members