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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
With the FAMILY OF COMPANIES of Endurance aka Newfold Digital... all of the sites have the same Log-In Page Template form - which holds NONE of our Credentials we have saved, thus we need to keep constantly placing credentials in manually, per se, which is sophomoric and the platforms are all archaic. We have Hosting and hundreds of Domains registered under Bluehost, Domain.com/Web.com, Dotster.com... and nowit seems that ALL of our accounts are based at Web.com - or so it seems.
You people are doing all these changes WITHOUT letting us, the customer, know what the hell is going on.
Now we do not have a great grip on which site to access for our businesses - mostly Domain Purchases.
The New Platform set up for domain registration is simply terrible, more work to get biz done... and I could go on for days.
WHY DID YOU NOT LET ALL CUSTOMERS KNOW ABOUT THE AMALGAMATION OF ALL THE COMPANIES. It is not customer-centric whatsoever... and we are now forced to have our Senators look into all of this CONSOLIDATION - seems no one is following this.
Love for someone to reach out to us to speak about how we can choose ONE PLACE to do ALL OF OUR BUSINESS.
JAMES@ *******260
Basic training and teaching experience with tutoring
Fast easy to update. Seamless website. Very good price and value for he money
I'm a former dotster user, which I liked. It was simple. Used it for years. Here, if I search for a domain, it's automatically added to my cart. No! Just because I search doesn't mean I'm getting it for sure. And then when I do pick out domains I want, the domain with the.online extension is automatically added to the cart. No! If I want something extra like that, I'll add it myself. Don't make me go to the work of having to remove things from my cart that you've decided to put in it. And then when I go to checkout, AFTER I've removed the extraneous stuff from my cart, I get ads and a whole bunch of other stuff in my face that I have zero interest in. It's too busy. There's too much going on. Feels like my old faithful dotster has been absorbed/bought out by a scammy, ad-filled, suspect operation. Not impressed. If I come here to get domains, just let me do my thing and check out in peace. If I want other stuff, I'll look at it myself. Don't throw it in my face and make me wade through it, because all that does is make me cranky and seriously consider moving my domains somewhere else.
Slow to react, but good once the issue was understood
Everything is so annoying and not user friendly. Your system is trying to force me to buy something I don't want and won't let me delete items that I don't want
My domain was not on this website, and now it appears to be handled by you. I have no idea why I also had two domains, one that I did not ask, (an.online), and now it seems my website is not secure and I cannot use it. It also seems also that to make it safe I have to pay lots of money. There is no place to fin information on how to fix these issues and I need to help to a friend.
Charging rates higher than advertised on your website means I have to transfer away all my domains.
What is it about Domain.com that caused 2 of my cards to be rejected by my banks as possible fraud?
My first bank rejected domains attempt to renew my com name. I tried again and again still no luck. Called the bank and while I was on the phone with their fraud department, attempted to renew my com as they monitored the transaction attempt. Still rejected, so I gave up on that card.
Next, I loaded another card onto Domain as my primary payment method instead. Guess what- yep rejected. Got on the phone with that cards fraud department. I assured them that it was legitimate transaction by me. I finally got the chat person to run the card again while I was chatting. Finally it cleared and was able to renew my.com name. It should not be this hard. I am suspicious of Domain. Com now because, if two of my banks initially thought it might be fraudulent transacting with Domain, maybe I should be also.
It's taken hours of time, but I hope my site is active again. I am 71 years old and it's a challenge for me to maintain my art site. I appreciate the help.
Trying to renew my domain names and card is expired no way to edit. Created a new one but it's not an option to use because the domain is connected to the expired card. Oh and there's a domain name listed as suspended that's not mine. This place is a joke now. Might be easier to just transfer the names somewhere else.
Your prices keep going up every year. I tried someone else with a new domain i purchased and they are cheaper and dont keep bothering me with marketing and phone calls.
Brutal. No help. Chat was non operational. There is no tech support
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
The problem with my email from yesterday is still not fixed and requires more time to resolve
Your front end and access to controls is obtuse. One shouldn't have to search endlessly to find simple controls.
You have created some kind of multi-account mess. It is horrible to manage and deal with in any way.
You terminated the contracted service of free email forwards, but then recanted for some accounts with complaints. Did you change you policy on all of these? At fatcow, I'm able to mix both forwarding and accounts and I happily pay for extra storage etc. You are losing revenue by your short-sightedness.
I had a family emergency and can not activate this account. In reaching out to them found that I could not stop this and they would not refund anything. Beware that if you are not sure, don't go with this one.
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I have a fractional website. I cannot adjust the website because I cannot access the site. Sometimes it comes up and other times it does not. I cannot add things or take away items on the website. I needed a 1,2,3 kind of setup that is easy to adjust and update.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB