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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Ssl was supposed to be free for my domain but it's greyed out
I really don't know yet sorry I have never done this before I may need help
I just created domain and paid for google workspace at the same time but when I clicked "start setup" for google workspace it wanted to charge me again?
The customer service has been terrible! I have been locked out of my account countless times over the course of a month and almost every time I have remained locked out for days due to customer service not being able to resolve the problem. I have lost a lot of valuable time and I have been forced to push back the launch date of my website.
Hard to navigate and when writing email always have to use the shift key instead of after period automaticlly caps. Also no spell check.
When you call customer service no one knows what they're doing. I wish i'd never signed up with this company.
Nice clean layout. Easy navigation. Very slow response.
I'd like to know how to use the email portion with my website as the ending thanks
I bought a package with a domain but cannot connect to it. Not as easy as other platforms I have used
Well a little confuse because I try I don't work at first
They said when i checked out that i can get the schedule for 5$ first month and then charge me two times. I was charged two time same product
Slow performance, lack of website features and tools are hard to use.
Some confusion over login and domain registration.
Over c harged me and i still didnt get what i need they charged me for 2 domain names when i only need 1
Still working with this site, so I'm still a little new at this but I will let you know as I go a little fir ther into it.
I'm currently unable to access my google workspace which is causing me to lose $$ and time. The help team has not offered any help but to escalate the "request." they also said that there is a massive influx of complaints that mine is queued behind. Seems to be a problem across the board with the service. Buyer beware. Going to register a complaint w the ftc and bbb to make sure they are investigated.
I made a mistake on registration and support had no intention on assisting me what so ever. Do not use this service.
The domain functions without problem and keeping my account online updated is easy
Very bad security features. Site wont let me log in to my existing account and when I did a second purchase providing same email it created a second account and now I can't access my previous domain. VERY BAD!
Confusing, dont know the steps, too much information for a beginner
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB