From the business
Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
I cannot log in my account for months. Contacted customer support multiple times, tried out different solutions on my side, didn't work. They promised a fix on their end twice but weeks after I still cannot log in.
Worst part is that my domain is expiring. I asked to get the authorization code twice to transfer my domains to renew them, but still, the promised email with the codes never arrive.
I'm really disappointed with their customer support and their system seems very broken. I don't know how to fix it and it's really exhausting for me as the domain owner.
At least give me my authorization code. This isn't hard right?
It started off ok. But then I locked myself out of my account and the next afternoon I looked at my email and saw my money from Web.com had already been refunded. They wanted a picture of my ID so I sent it but never heard back. I lost out on 5 customers and 7k in 24 hours. Alot more since my site has been down. I won't be back because of the way I was done. I wouldn't be here today if it wasn't for me trying to obtain my domain.
Domain.com was initially very responsive and took my money for website builder and hosting. Despite purchasing an SSL certificate twice now on top of website builder and hosting package, my website remains not secure, and customer service reps refuse to respond to my live chat and email inquiries. I even reached out to the CEO on LinkedIn; again with no response. Such a horrible customer service. And now I am stuck. Stay away form doman.com
Very good! Very organized and i can move around easily.
This guys charged me 154 dls after I was contacting them and asking not to be charged and delete my domain. Now I contacted them after more than a year via chat and they told me they can be only contacted via chat. They designed the customer service the way they were protected. After more than an hour in a very delayed chat they said they can't do anything and it was my responsability to contact them before. How?
Good service. Very awkward that I cant cancel or stop auto renew without calling or chat. Too time consuming for that. Do better.
WORST EXPERIENCE EVER, CUSTOMER SERVICE AWFUL BEING TRANSFERRED TO MULTIPLE DEPARTMENTS BC PPL DO NOT KNOW THEIR JOB OR DO NOT WANT TO DO THEIR JOB, MESSED UP MY ACCOUNT MULTIPLE TIMES.
In general great price could be better price in ssl
Love the simplicity of creating the online store. Just wish there was a way to have subcategories in the store as well to make customer searching easier.
Web.com has been a great company to work with. I love their templates on their site builder, which I have found to be the most versatile site builder I have ever worked with. The blank template gives you so much freedom to design a site exactly the way you want. They also offer assistance with building the site. However, their customer service has impressed me the most. I never have to wait on hold to speak to someone, they always resolve my issue quickly, they are polite and kind, very knowledgable, and just overall great to deal with. I highly recommend Web com!
Customer service friendly and even apologetic. Claimed the problem was a technical issue on the "back end."
I just asked for help today and the representative quit answering me via chat.
I'm getting frustrated with the process of building my website. When I call in for assistance I keep getting referred to send a message which could take up to a week. I paid for the pro support and I'm not feeling it.
Not user friendly and limited customization allowed
I have a hosting package with your company. I can not publish it or find it on the Internet. My domain name is www.fivestarcom.biz. I will not open it, and it states that it can not be found. The error is #404.
I went to your chat and discovered that the domain was not pointed correctly. Your tech can't correct it. I have to go to Websitebuilder to get it fixed, but they will not do it.
Before, there was Web.com, and I had a website with this domain. When I purchased your hosting, I asked to have the domain transferred to the new hosting and to sell the old hosting. I wanted to build a new website and see what your AI was all about. Everything I asked was done. But I don't want to publish it and then see what it looks like on the Internet. I find it is not able to be found.
I started an upgrade process in March and still don't have working email. I have been charged for both the old and new websites and I am told there is no one I can escalate to.
I am trying to make changes to our website and the update changes page is blank. I then try to chat you and it keepts refreshing to new chat every 5 seconds. I only have until the 23rd to make these changes and you stopping requesting changes is going to cause me to pay more money. THis is not good.
I have been trying since February to get my website completed.
User-friendly interface. I appreciate the variety of templates and additional features, plus the convenience of purchasing a domain through the same platform.
Been trying to work on this site ever since I got it. But for some reason it's not working with me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members