From the business
Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
I think it is ridiculous that I went for over a week without email. I am running a business and can't imagine why no warning was given or anything.
You guys totally messed up my NS records and my site has now been down for five days. Aparently you guys don't understand how DNS works.
I had no information about building a site, but your facilities and support are excellent,and i was able to build my own website,very easy for building
Too long to get into my site. I want a link to just go there. You emailed me you made chages but I cannot get there. HELP!
Nobody noticed about changes, been a dotster user for more than 20 years
Service is intermitent and with a lot of errors, I have more than 20 domains an presenting many problems, control panel doesnt work ok, many missing features
Problems: Accessing my account, customer service not able to solve the "We are having a problem that our techs are trying to resolve" (paraphrasing) customer service recommending I check my Service Provider, (which have checked and it's not their issue), customer service ignoring that I ask for some compensation (like a refund re dates my accounts will not load). Accessing my account is so inconsistent (which are 2 business accounts) that I don't trust the service anymore and am looking for other providers to transfer to).
We rarely if ever receive email notifications that people have left messages for our business on the contact page. I have to go in and search several times a day. The website has been down several times and when this happens I am unable to check.
Continuous issues with login and features missing that were contracted and no longer display. Terrible.
Customer support is extremely good. They actually take the time to help you and find a solution!
The support is stellar and I appreciate the support and follow up.
Not at all easy to navigate the site. The old site was much better
Up to date I've found it overly difficult to manage my email accounts.
Absolutely horrible! It has taken weeks to resolve even the most trivial issues. You're customer reps knowledge and ability to help are a joke.
I tried to get help with my email through chat. It took ridiculously long for the person to answer any question. They weren't able to help me and suddenly I get a message that the chat ended! I never got help. Customer service is terrible!
I love the way it works, so many different features to add that are actually useful. Honestly the easiest to use. With the new AI features it just makes my life a look easier. No need to hire someone to do my work I can actually do it myself using web.com
I have never had such bad customer service in all the years I've dealt with tech-support chat lines. They escalate your problem or tell you it is and still nothing happens. I set up three new emails on Google workspace and no one at domain.com. Can get them LinkedIn activated. It's been over a month tonight. I just spent two hours on a chat line because they sent me an email saying I had to verify ownership of my domain. When I tried it won't let me finally the chat says I don't need to do anything here. I'm thinking the escalation is finally been resolved. I could go on and on, but it's such a waste of time. Don't use their service.
I recently transferred 2 of my domains to domain.com in exactly the same manner i.e for a period of one year as they were offering a good deal.
Ironically, for one of the domain, they automatically renewed it for another 2 years period at a very high rate without even my consent. Now when I filed a complaint they say they are helpless.
Also, during the entire migration process, for the 2 domains they charged me 4 times. After breaking my head with them for 2 days then finally refunded me for the 2 extra transactions.
Really felt like I did a big mistake by migrating from my previous domain register - InterServer. InterServer is such a professionally run company. They are just superb!
Domain.com is really really pathetic and I am just waiting to end my relationship with them...
Some things are not as user friendly as competitors sites and content is limited so this requires me to have to pay for other content creators such as Canva pro etc.
We feel like we were promised the moon but werent even delivered a star. Being in sales for 20years, to over promise and under deliver is a big failure in my book.
I have numerous requests from last week that have yet to be done.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members