Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Absolutely terrible. I have had constant issues with this hosting service for well over a year and the main issues have yet to be resolved. I was forced into this business relationship and will be moving as soon as possible
Your 'chat' option doesn't function (using Firefox on Mac). Clicking on start chat opens a window that terminates as soon as I try to enter anything. Not at all impressed generally since your tchange of name etc.:-(
During the transition from Dotster to Web.com. I had to call customer service three times just to get help getting into my account very fustating.
Coming from Namezero to Web, prices have increased enormously. I believe a bought services I do not need, but your explanation is poor. Dotster or Web; I cannot easily find my way on your platforms,
Fortunately I do not need to be on your website as I only use the email option. Once it works, I am fine for 10 months. Payment is nerve breaking because my credit card is sometimes not accepted and I get alarming warnings from you. I had to open an account with Pay-Pall just for paments to you.
Can not access my email account! This won't happened at the old version which we used for over 13 years! But this new web is suck and even contacted IT department of the web still didn't solve the problem!
First thing you try to upsell me on privacy. Namecheap includes privacy for free and does not "attack" me the moment I log on.
It took many tries to confirm my email. It kept rejecting the code that was sent.
The new set up is not understandable. What I could do before has been replaced by paying items: creating email addresses while I already have a hosting plan! Therefore, I am searching for a new host to migrate before renewing your services!
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB