From the business
Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
I have been waiting for a month for a solution to the website builder service problem and they have not been able to solve it for me.
Every year it seems to be an issue with my ssi certificate. Always takes months to resolve.
So far so good. The new look of the platform is more user friendly but has more ads than before. Internal ads so that we can buy add ons. No need for that in my opinion. Thank you
Heavy to access, takes more time for loading, and for some reasons i cannot create new mailbox except forwarder
Need help, but the CHAT function will not work and there is no listed EMAIL or other contact method -- except for a phone number!
All of your new notifications and warnings and updates are very unfriendly. I miss just plain DOTSTER.
Since the change from Dotster.com to web.com I have been nothing but disappointed in the customer service with the exception of my assistance from Tim Chapman who was incredibly helpful. Aside from this though, I have dealt with nothing but horrible service, terribly long wait times on chat and incredibly difficult conversations with people that VERY obviously do not speak English as their primary language. At one point I was asking someone a question about a MySQL database and was referred to help about a SQL database. I thought the people on chat were supposed to be technically knowledgeable in the products that they support. Is this not the case? Either way, I pay money for a service every month and have been for years, so I expect that the people on chat support NEED to at least have knowledge about the products that they are supporting, like the web.com site and functionality. I am seriously considering changing my service and transferring my domains to a different host, which is very frustrating after so many years with no issues with Dotster.
The "subscriptions" are hard to understand exactly how much its going to cost so therefore I'm canceling everything and going to a site that is more transparent. Otherwise I like it
You charge way more than others, won't delist domains from the list transferred to other registrars, and continue trying to charge for them even though they aren't registered here. You refuse to close the account and claim you'll remove the payment option on the account but never do. Meanwhile, you keep trying to charge for domains you don't manage any longer. I have submitted this to the fraud department for my payment method.
I keep getting emails about changes without giving me time (like a month or so) to make the changes to accounts. I get double charges. I never had this experience when there was a switch to another company. Previous company switches gave me ample time to be aware of the switch.
Do not like the new change, can not find where i need to go easily and the system freezes or kicks me out very often now
Since web.com took over my previous provider they two SSL licenses, $145 mistake.
Messed up the SSL so my website no longer works.
Chat is terrible, wasted hours with them. Never solved basic problem.
Phone support was a great guy but he had to escalate problem and they screwed it up.
See for yourself how they have messed up my website after a month of dealing with them.
https://neuseweather.com/
My website now shows this
400 Bad Request
Openresty/1.25.3.1
I like the old layout and I hate completing surveys like this
Not easy to get to where i want to go in the website since the remodel
Several processes are designed to avoid leaving the service and It jus bothers all the time. It takes forever to recieved EPP codes for transfers, for example.
I have contacted assistance via chat many time to solve SSL and the issue that mt web site is still lable as "not Secure" this have never been solved and is affecting my business. Not happy with the services!
I have been waiting to have my business email restored for more than a month, and it was the changeover that caused the issue. I was told by chat that it would be resolved within 48 hours. That was early April. I want Dotster back.
Setting up wordpress on one of my domains completely crashed out of the new, and totally messed up new interface. Then, when the old interface intervened and allowed me to continue, it did not save my password even thought it indicated that it did. What a f-ing mess.
I have been a customer for a long time. I appreciate your evolution
This company has been horrible to deal with. They have my domain locked and are taking days to resolve the issue. Meanwhile my website was deleted and no longer active on the internet.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members