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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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My experience today was very good with all the people I spoke with at Network Solutions and Web.Com. They have recommended a program that I think will be very helpful for our business.
They were right there to help an answer all questions
Canceled after 3 days, as decided against going with web page for my small business. Only to get told deposit is non-refundable because it business to business. Was never told this when took it out or probably wouldn't have. Will go with a web provider in future but definitely wont be web.com
Jordan made our Process of Designing a Website Seamless and Exciting. He was engaged, asked the right questions and walked me slowly through the process so that I would understand. Thank you.
I was in a fog when I called Web.com but thanks to Krysten I can see clearly now. She is a competent, compassionate, and considerate professional who is a real joy to work with.
I lost three weeks of personal web building. Each call to Web.com is from 20-40 minutes. The recording is stuck on 'It will be another ten minutes.' They promise to send e-mails they don't deliver. They sent me to Register.com and that was a joke. Three calls and I finally got my confirmation e-mail and refund. So far this nightmare is on going since today they didn't sent the e-mail with my EPP to transfer my domain. I am so angry because when I called back they said they were closed till Monday.
Catalino,
Sorry that you had a frustrating experience with our services, and would be happy to review your account to see how we could do better in the future.
If you're still experiencing issues, please feel free to contact me directly at the contact info I've sent you via private message.
-Mike@ Web.com
I talked to Cory and keren today about creating my website they were very polite and making I understand everything... So far very good I'm happy with their services
Based on my first interaction with Rachael and the sales representative, I will say that web.com has a great team and will get better as time progress. I look forward to a long working relationship with them!
The consultant that interviewed me made me comfortable, explained things to me so I understood everything. She was very friendly and helpful. A great asset to the business.
Thank You Rachel P.
Compared to other sites iv worked with I would say Web.com has been the most helpful and complete. I also felt like they wanted me to be successful and gave me pointers on what direction to take. Thank you Jordan.
I was blown away. The person I spoke with not only discussed details about my website that I would never have thought of on my own. She also wanted to know my business inside and out so we could portray who we are and what we represent to the visitors on the site. She walked me through multiple marketing strategies and ideas that will help our business grow. She was very professional and patient through the whole process. I had no idea customer service like this still existed. I was blown away!
I visited the website just to browse, and they got my number and called me to answer some general questions I had... but before I knew it, my general questions ended up the creation of my whole idea 4 hours later. All on the fly. The consultant had the creative knowledge to get inside your head and help me design what I want. Without that first phone call, today I would have nothing. Months of thinking about my idea translated to actual business creation. Wow.
Robin is a pro and easy to work with
My website is www.omnihousing.org
I am moving from Go Daddy to you.
Please get my website re-done asap so I can brag to everyone about you. My business is shut down until you finish my website
I left Go Daddy and changed every thing to your company
Robert Knutson. Omni Housing. Thank you!
WOW! I AM VERY SERIOUS WITH THIS REVIEW. I DO NOT DO THIS VERY OFTEN. IN THIS SITUATION I MUST GIVE A REVIEW. THIS REVIEW IS TO SAY WITH ALL HONESTY., I TELL WEB.COM, YOU ARE A GREAT COMPANY. I KNOW THAT BECAUSE FEW YEARS BACK I WORKED WITH YOUR COMPANY ON A WEB DEVELOPEMENT PROJECT, GREAT SERVICE,
NOW, I AM BACK AT WEB.COM AGAIN 10-11-2016. I WILL BE STRAIGHT TO THE POINT, ANDREA TATE,,, SHE IS SUCH A GREAT ASSET TO WEB.COM. I AM SURE YOU ARE ALREADY KNOW THIS. I WAS SO IMPRESSED WITH HER KNOWLEDGE AND HER PROFESSIONALISM. I AM VERY EXCITED TO SEE WHAT SHE AND THE REST OF THE TEAM WILL PRODUCE FOR MY COMPANY. I KNOW THAT SHE HAS THIS.
THANK YOU WEB.COM
Rachael was awesome in helping me get the design to my business website off to a great start. My business is in its infancy stage and has primarily been a side job with friends and family, but with her help and Web.com I feel I am finally making my dream a reality.
Working with staff at Web.com was easy, informative, and time efficient!
Corey K walked me through the entire process and assisted me every step of the way. He asked many questions and clarified on points that I did not understand the first time. He made it easy to know what information he needed from me and was patient and friendly throughout. If it wasn't for my experience working with Corey K I would not have decided to do business with Web.com for my website needs. Thanks Corey & Tonja!
Now, I'm really nervous; reason being, can the services of Web.com live up to the level of professionalisms shown by their front line employees?
Seemed like a good team looking forward to see this site.
Both Bob & Erin were extremely helpful in explaining what happened to our domain name, what my options were, what other things they could provide, and explained it all in a way that I (not a technically savvy person) can understand easily. It was really like a breath of fresh air, giving me all my options of what we can but not at all pushy or trying to sell me anything that I wasn't interested in.
Thank you!
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Hugh,
Sorry to hear you experienced a miscommunication over pricing, I'd be happy to see if I can assist! I'll private message you for some account information.
-Mike