NetworkSolutionsReviews 10,276

I have been struggling with renewing my SSL certificate and my webpage has been impacted for two weeks now. Your team has not been able to help me, we keep going around in circles.

My website has been down for a week now. Customer service has said it would be fixed countless times. My site being down is costing me business.

Pro - easy to build website, looks good. Good cost. Con - basic feature of email was not working, took several days to complete ticket to get it to work. Sales/Tech was a pushy jerk in communications.

I can't get email to connect - anywhere. I can't stop a domain I no longer want to stop renewing. Poor interface and hell files.

Been a satisfied customer with Web.Com since they acquired domain direct. Been with them since 2011. Now, they've made changes, and even they can't get it to work. My own fault - I changed credit cards, and they let my domain / email lapse. At the same time, Web.Com moved to a new platform.
Good news: they can recover a domain if 30 days hasn't elapsed.
Bad news: my ticket has been open since Oct 12,2 days after my lapse, and no, they haven't done anything in the 4 business days isnce.

Good news: email has worked forever, but they can't get the DNS records right to their own new domain.
Bad news: email has been down for going on 9 days, and my business came to an electronic stand-still.

Good news: they have always offered a catch-all, so miss-spelled names still reach our customer support team.
Bad news: there is no account manager option to enable catch-all anymore; but support said they can do it from their side; only to find out they can't do it from their side and it is an account manager issue. When I asked how long has this feature been broken, maybe since last week, or maybe has never worked on the new platform at all.

So - used to be a very happy customer, rarely had to call for help, it just worked. Now, hand-offs, to very pleasant people, many of which speak native english. They do a good job trying, and then close, can I do anything else? Anything else - how about fixing the three problems I've just noted.

As I write this: they are expericing longer wait times - phone calls don't work; emails come from a no-reply bo; and chat now has me with 4 customers ahead.

I'm not giving up on them, but did notice from billing it used to be $50/yr; then it went to $80/yr, then they billed me 3 times for $80 in a year. That's quite an increase, which I am double checking to see if it could be wrong or they are just over-priced and I wasn't paying attention.

I'm writing this note - hoping they'll fix it, but meanwhile, looking for another email/domain service provider that has better success.

Hoping I can come back and say they fixed it all, but not optomistic. Dw

I have been having a hard time connecting the donate button to my paypal account. Someone tried to help me via chat but its not working. It would be helpful if I could actually speak to someone over the phone.

Website Builder is buggy and hard to work with. I have a problem every single time I update my website.

I HAVE HAD MY ACCOUNT HACKED AND THE CONTENT THAT IS POSTED I HAVE TRIED TO ERASE PAGES AND CREATE NEW PAGES AND THE CONTENT WILL NOT UPDATE! NOBODY HAS HELPED ME SOLVE THE FIRST PROBLEM I HAD ISSUES WITH! 1

The site building is rather restrictive, I can't place items where I'd like them. The builder insists that I use the template format resulting in some items being off center or out of alignment with other features.
Additionally, I've added forms to my websites with specific information required in them. I've recently had a customer submit the form. The email forwarded to me does not include the information that I requested, only the clients email address. This is not helpful and not how I set the form to behave. It also came to me under the name of the template I used instead of the website name that I assigned to the form so I don't really know which of my sites the form came from. I do not know how to respond to the customer and I am very frustrated.

Once you've set up your website, it would be easier to go straight to it for editing instead of having to click through a half a dozen steps. The platform is fairly easy to learn how to use to a certain degree, although I am sure there are better ways to construct my website than how I did it.
I found using web.com easier than Square and Wix. It is user friendly about the same as Squarespace. I trialed all three of these platforms. If I didn't sign up with web.com, I would have gone with Squarespace. The initial chat I had with one of the operators was very helpful and probably convinced me to go with web.com. I have found that websites that provide the chat feature tend to get my business since all doubts can be resolved on the spot.

There's a lot to learn, and it's friendly and helpful, but it's hard to find what you're looking for. I was unable to create a username and password for my WordPress, and now I can't even find that page. Oh, and I set up my email but only got error messages when I tried to send a test email, and the error was not explained.

I can't manage my site through website builder have reached our for help multiple times but am told it's not a problem on domains end but my problem… not happy at all with assistance I'm getting

Been down for 7 days, help is pleasant, but does not get results. Email not working in part because no SSL; but can't get SSL activated unless my email is working. Not very helpful, did I say, been down 7 days?

Awesome! Definitely using it currently for two websites!

Overall, web.com has been a nearly perfect experience; signing up, choosing the plan I needed and once I started building the site I, found their Site Builder very intuitive and easy to use. Their customer support is probably the best I have used.

They are priced slightly higher than their competitor's but, as for now getting the first year discounts, stellar support and a great builder, I'll just have to make some choices when my new customer discounts go away.

Overall though; TOP-KNOTCH!

The Web.com Modifications Team is doing a great job migrating my previous Web.com Legacy Platform to the new Web.com Future Platform. In the most recent assistance, Ryuju Y. Did great on MOD-*******. The phased in migration has provided a helpful opportunity for me to increase certain portions of my public service offering in gratitude. Thank you.