NetworkSolutionsReviews 10,276

I can not work out how to get my domain connected to my website with the DNS records and I have no idea how to get domain.com to assist. You just seem to want to sell me more stuff and I am not utilising the domain name that I have bought and protected.

WE WERE INFORMED THAT OUR NON SECURE WEBSITE NEEDED TO BE REBUILT. I WAS TOLD THAT AFTER IT WAS REBUILT TO CALL BACK IN AND HAVE IT REPLACE THE OLD SITE. TWO DAYS LATER, AND AT LEAST 6 CUSTOMER SERVICE REPS, I STILL DON'T KNOW IF IT WILL WORK. YOUR COMPANY HAS WAY TOO MANY PHONE NUMBER, TOO MANY REPS THAT ARE TOO HARD TO UNDERSTAND OR PUT YOU ON HOLD FOREVER. THIS LAST REP WAS VERY HELPFUL, BUT IT STILL TOOK OVER AN HOUR TO TRY AND GET THIS ISSUE RESOLVED. YOU REALLY NEED TO STREAMLINE YOUR SERVICES. IT WOULD BE HELPFUL TO CUSTOMER TO HAVE A DIRECT LINE TO THE REP THAT WAS HELPING CLIENT WITH ISSUE.

You guys don't know what you're doing. How hard is it to set up an email? I purchased a business domain (*******@calsal.org) and you can't set it up for some reason. It's been 8 days. Almost 200 hours later. I was promised a callback every single day and no one has called me back. I have asked for a supervisor the last 4 days of calling and no one has ever gotten me a supervisor on the phone. ALl your scripting is 24-48 hours... One rep (Nate) told me to call Google because it's Google Workspace. Then another rep (Jeff) said the person who setup the email original put in the wrong DNS number and all the reps I've have spoken to didn't cath that. I also had another rep say it's probably not working because there are two MX records and they deleted one. Each time I call they say they did something different and they are SUUUUUURE it will work in 4 hours no later than 24-48 hours. NOTHING has worked. We have elections in 2.5 weeks and we planned on 3.5 weeks of marketing and it is required to use a domain email. Now we can not work and it's been deleted for over a week!

The registration process is easy and the prices are good

Great service and pricing, thank you, I am amazed a company that delivers what it promises.

John Hayes

The customer service through chat is really good. Quick response from the team really appreciated

I have had an amazing experience so far except i paid to have my web site to have a http security and it has not showed on my site for launch. And when I checked it for my phone the pages were not looking right and a bunch of stuff didn't match up so to have it match would be great and much more preferable. Other than that the support and the people i have interacted with have just been amazing I thank you wish you all well Plus may the stars shine as bright for you as they do for me.

I am being billed for a domain I do NOT want to renew. I have set the Auto Renew button to off, but I still had an email notification that a charge had been made to my card.