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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Slightly glitchy site. Limitations on web design are annoying. Seems like it was made for ease of use rather that total customization capablities.
Domain is easy and quick. I have been a customer for over 10 years and I love it.
Hey Omelia,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
My first call in about my problem, was answered by a young lady that had a hard time understanding what my problem was. Where she was located was also VERY noisy and we were cut off. I recalled and got a wonderful lady by the name of Lovely. She was very clear over the phone and NO background chatter. I explained my problem and she got right to the heart of it. She was VERY patient with me working on various ideas to get my password problem fixed. She NEVER got frustrated with me and we got the problem solved.
If you give out gold stars to your people that do good work, Lovely should get 5 gold stars for her excellent work. She was a pleasure to talk to and again she really knew her "stuff", something not seen very often these days. Thanks again Lovely, you are the best.
Hey John,
Thank you for your amazing review of Lovely!
DJ
Customer Advocate at Web.com
The customer service representative was very knowledgeable and helpful every step of the way. She really helped a ton.
Hey Kevin,
You are most welcome sir. Thank YOU for your review!
DJ
Customer Advocate at Web.com
I've been trying to get my emails to work for the past few days and I cannot get help with this situation.
Hey Nathaniel,
We will get you help soon.
DJ
Customer Advocate at Domain.com
I need help with something but I don´t know who and how to ask. Live chat is not working.
Hey Maria,
Help is on the way!
DJ
Customer Advocate at Domain.com
My experience today with Mr. Philip was very grateful, he's polite, good explanation and good listener, I hope the same customer service will continue always thanks
Professor Ndoulah
Hey there,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
The site charges for website builder should be more clearly itemized for which site instead of an account #
Hey Heaven,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I truly appreciate the help Ike D gave to me today. He was kind, considerate, knowledgeable, and patient. He was fantastic
Hey Leon,
Thank you for telling us about Ike's service!
DJ
Customer Advocate at Web.com
Enrica B. Provided exceptional assistance in explaining and walking through step by step of what could have been a complicated process.
Hey Larry,
Thank you for your kind review on Enrica!
DJ
Customer Advocate at Web.com
Easy to navigate not confusing and full up of text and over selling
Hey Dave,
Thank you for your review!
DJ
Customer Advocate at Domain.com
While checking up on my Web.com site, built with their online tools, I noticed a spam header had been injected into the code. I could not remove it. I called Web.com support, gave them my identification, told them the issue, and the issue was resolved within 20 minutes, while I was still on the line. Have your account number and your phone with you--they may text you as an added level of security.
Good job!
Jo
Hey Jo,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at Web.com
Erin the support specialist was very professional, knowledgeable and expedient in assisting me with my request. I was on the phone tops 4 minutes & it was because he stayed on the line to make sure I was able to get setup my email correctly.
Very happy that solutions are provided immediately.
Hey Helga,
Thank you for your review on Erin!
DJ
Customer Advocate at Web.com
Jay (Justin) employed his in-depth expertise in web design and editing, as well as his patient and cheerful customer service manner, to brighten up our company website. Answering my questions, he provided better ideas than what I had intended. He guided me through handling website photos and how I might edit them to achieve a standard look. He described how the coloring would work, and what the best practice was for color selection. He pointed out how the features and blocks work, and how to successfully edit and delete those. He led me to the SEO and Company information pages to ensure we had the proper info in them for success. His support was an exceptional customer service experience. Awarded 11 out of 10 points! My compliments, Sir!
I can't get on to manage my site. Nothing will open!
Hey Kathryn,
Let us help! Give us a call!
DJ
Customer Advocate at Domain.com
I spoked with 3 web.com representatives to help me with non publishing website builder and 2 weeks later my site is still not working!
Hey Viorel,
Send us an email at reputation@newfold.com and we will get you taken care of!
DJ
Customer Advocate at Web.com
I'm having a lot of problems logging in sometimes. I've had to change my password twice in the last few hours. I have the login details saved in Chrome, but for some reason your system kept saying its wrong. This is the 3rd time I changed my password, and I have it both saved on Chrome and written on a separate document. Hopefully I don't get too much login problems in the future.
Hey Ivan,
Give us a call or chat and we can look into that!
DJ
Customer Advocate at Domain.com
I'm new, I'm still working on it. But so far I like it. Soon i finish i will write other review.
Hey Annette,
Glad to hear this! Thank you for you review!
DJ
Customer Advocate at Web.com
I'm quite satisfied with my website, and the price makes it a great value. :)
Hi Cameron,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
I love it, very easy to use and set up your own website.
Hey Madeline,
Thank you for your review!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Derek,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com