On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When trying to update the info to publish my site your platform was confusing, and not very 'novice friendly' compared to others.
Its still very hard to use cos i really need it to be publicly shown can its still hard to use it in another website
Hey Mambo,
Our live support can definitely help with that!
DJ
Customer Advocate at Domain.com
Much much smoother than GoDaddy or google domains, easier to use and offers more features
Hey Scott,
That is awesome to hear. Thank you for your review!
DJ
Customer Advocate at Domain.com
I'm not here for an attractive interface or usability.
Hey Mahmoud,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I can't even get my website to work since transferring it here! It keeps saying that my domain isn't pointing to domain.com, and I tried to point it and it's not working. You guys need to make things easier for people to understand
Hey Amber,
Give us a call so we can look into that for you.
DJ
Customer Advocate at Domain.com
I've been with this company for 12 years. Pay2playradio.ws was created by WEB.COM I'm 66 years old. I believe in web.com This is were you want to start your website At. They have everything you need to build you company business. I'm Aj Williams SMILE
Hey Andre,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com
I'm having a hard time managing my web site. I did the tour and things are still not working the way I want them to.
Hey Barbara,
Give us a call or chat and we can definitely help!
DJ
Customer Advocate at Domain.com
Hey Taylor,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
Cost is a little too high for a small business that is just getting started.
Hi Roger,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
After contacting web.com on three separate occasions going back to August and being told the issue was resolved, I was finally able to work with a representative who was able to take the time and patience to understand the problem and resolve it. It took three phone calls and three hours previously only to find that nothing that was promised was accomplished. Ron R took the time to research notes and understand the issue while working with his team to make sure that my goal was finally resolved. Ron was calm, patient and professional throughout our conversation and is a tremendous asset to the company and customer service! Thank you again Ron!
Hey George,
Thank you for your review on Ron!
DJ
Customer Advocate at Web.com
After I experienced some problems your company regarding my domain name, your staff has made up for it by resolving the situation. Thank you
Hey Shante,
Thank you for your review!
DJ
Customer Advocate at Web.com
Kathy C. Was most helpful and patient with me, as I am not very "tech savvy". She deserves a 5 Star rating for sure!
She spent a lot of time with me, helping organize information for my new site.
Hey Steve,
Thank you for letting us know how well Kathy did!
DJ
Customer Advocate at Web.com
I am pleased with the help I received. Not sure if the charge is coming off, but I feel confidant that it will, because the rep made me feel assured that they were doing all they can to help the problem. Nice energy and good customer service skills.
Hey Olivia,
If things don't end up how they should give us another call and we will make it right!
DJ
Customer Advocate at Web.com
Website has been nice, but too many technical problems that require updating that you experts should automatically do for us but expect me to fix with little knowledge of experience to do.
Hey David,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
My domain has been deleted with only 1 warning that was in my junk mail. This is unacceptable!
Hey Sandrine,
That is quite unfortunate. Give us a call so we can make this right!
DJ
Customer Advocate at Domain.com
I have some issues with your UI and cannot manage my payment methods, blocking me for renewal a couple of times already
Hey Gabriel,
Give us a call or chat so we can fix that!
DJ
Customer Advocate at Domain.com
After calling 5 times about my website being down and speaking to 5 representatives; I was finally connected to a knowledgeable rep. Luckily I was able to get a representative named Romeo. He followed up 2x and made sure everything was working again. I made sure I left a good word about Romeo with his supervisor. Ive been with registered.com for over 15 years and this experience was my first time interacting with a rep who demonstrated such superb customer service.
Hey Afia,
Thank you for your kind review on Romeo!
DJ
Customer Advocate at Register
WordPress throwing lots of errors, authentication errors (I use a pwd manager so this is on Domains.com), database connection errors, webpage rendering errors that require multiple page reloads. Poor performance all the way around
Hey Curt,
We are saddened to hear this. Give us a call or chat so we can look into this.
DJ
Customer Advocate at Domain.com
The website is greyed out, usually meaning this is not available. I had difficulty connecting a website to this domain and setting up emails. I couldn't find much on Youtube from Domain
Hi Marcus,
Have you called our support? We can look into that for you.
DJ
Customer Advocate at Domain.com
Very poor customer service. There is no follow up by anyone.
Hey Chester,
Don't worry. You will definitely hear from us!
DJ
Customer Advocate at Web.com
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Hi Pilar,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com