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NetworkSolutionsReviews 10,278

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow pilar K.
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When trying to update the info to publish my site your platform was confusing, and not very 'novice friendly' compared to others.

Date of experience: November 5, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Pilar,

Thank you for your feedback!

DJ
Customer Advocate at Domain.com

South Sudan
1 review
0 helpful votes
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Its still very hard to use cos i really need it to be publicly shown can its still hard to use it in another website

Date of experience: November 5, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Mambo,

Our live support can definitely help with that!

DJ
Customer Advocate at Domain.com

Florida
1 review
0 helpful votes
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Much much smoother than GoDaddy or google domains, easier to use and offers more features

Date of experience: November 5, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Scott,

That is awesome to hear. Thank you for your review!

DJ
Customer Advocate at Domain.com

Egypt
1 review
0 helpful votes
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I'm not here for an attractive interface or usability.

Date of experience: November 5, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Mahmoud,

Thank you for your feedback!

DJ
Customer Advocate at Domain.com

Nevada
1 review
0 helpful votes
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I can't even get my website to work since transferring it here! It keeps saying that my domain isn't pointing to domain.com, and I tried to point it and it's not working. You guys need to make things easier for people to understand

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Amber,

Give us a call so we can look into that for you.

DJ
Customer Advocate at Domain.com

Illinois
1 review
0 helpful votes
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Great service! Smile
November 4, 2022

I've been with this company for 12 years. Pay2playradio.ws was created by WEB.COM I'm 66 years old. I believe in web.com This is were you want to start your website At. They have everything you need to build you company business. I'm Aj Williams SMILE

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Andre,

Thank you for your lovely review!

DJ
Customer Advocate at Web.com

Arkansas
1 review
0 helpful votes
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I'm having a hard time managing my web site. I did the tour and things are still not working the way I want them to.

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Barbara,

Give us a call or chat and we can definitely help!

DJ
Customer Advocate at Domain.com

Texas
1 review
0 helpful votes
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Excellent
November 4, 2022

Whether online or over the phone Web.com representatives are excellent!

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Taylor,

Thank you for your kind review!

DJ
Customer Advocate at Web.com

Florida
1 review
0 helpful votes
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Cost is a little too high for a small business that is just getting started.

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Roger,

Thank you for your feedback!

DJ
Customer Advocate at Web.com

New Hampshire
1 review
0 helpful votes
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Finally, a positive experience!
November 4, 2022

After contacting web.com on three separate occasions going back to August and being told the issue was resolved, I was finally able to work with a representative who was able to take the time and patience to understand the problem and resolve it. It took three phone calls and three hours previously only to find that nothing that was promised was accomplished. Ron R took the time to research notes and understand the issue while working with his team to make sure that my goal was finally resolved. Ron was calm, patient and professional throughout our conversation and is a tremendous asset to the company and customer service! Thank you again Ron!

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey George,

Thank you for your review on Ron!

DJ
Customer Advocate at Web.com

Nevada
1 review
0 helpful votes
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Customer Service Resolution
November 4, 2022

After I experienced some problems your company regarding my domain name, your staff has made up for it by resolving the situation. Thank you

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Shante,

Thank you for your review!

DJ
Customer Advocate at Web.com

Florida
2 reviews
0 helpful votes
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5 Stars for Kathy C.
November 4, 2022

Kathy C. Was most helpful and patient with me, as I am not very "tech savvy". She deserves a 5 Star rating for sure!
She spent a lot of time with me, helping organize information for my new site.

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Steve,

Thank you for letting us know how well Kathy did!

DJ
Customer Advocate at Web.com

Nevada
1 review
0 helpful votes
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Energetic
November 4, 2022

I am pleased with the help I received. Not sure if the charge is coming off, but I feel confidant that it will, because the rep made me feel assured that they were doing all they can to help the problem. Nice energy and good customer service skills.

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Olivia,

If things don't end up how they should give us another call and we will make it right!

DJ
Customer Advocate at Web.com

Japan
1 review
0 helpful votes
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Website has been nice, but too many technical problems that require updating that you experts should automatically do for us but expect me to fix with little knowledge of experience to do.

Date of experience: November 4, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey David,

Thank you for your feedback.

DJ
Customer Advocate at Domain.com

Seychelles
1 review
0 helpful votes
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My domain has been deleted with only 1 warning that was in my junk mail. This is unacceptable!

Date of experience: November 3, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Sandrine,

That is quite unfortunate. Give us a call so we can make this right!

DJ
Customer Advocate at Domain.com

Japan
1 review
0 helpful votes
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I have some issues with your UI and cannot manage my payment methods, blocking me for renewal a couple of times already

Date of experience: November 3, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Gabriel,

Give us a call or chat so we can fix that!

DJ
Customer Advocate at Domain.com

Arizona
1 review
1 helpful vote
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After calling 5 times about my website being down and speaking to 5 representatives; I was finally connected to a knowledgeable rep. Luckily I was able to get a representative named Romeo. He followed up 2x and made sure everything was working again. I made sure I left a good word about Romeo with his supervisor. Ive been with registered.com for over 15 years and this experience was my first time interacting with a rep who demonstrated such superb customer service.

Date of experience: November 3, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Afia,

Thank you for your kind review on Romeo!

DJ
Customer Advocate at Register

Arizona
1 review
0 helpful votes
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WordPress throwing lots of errors, authentication errors (I use a pwd manager so this is on Domains.com), database connection errors, webpage rendering errors that require multiple page reloads. Poor performance all the way around

Date of experience: November 3, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Curt,

We are saddened to hear this. Give us a call or chat so we can look into this.

DJ
Customer Advocate at Domain.com

Thailand
1 review
0 helpful votes
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The website is greyed out, usually meaning this is not available. I had difficulty connecting a website to this domain and setting up emails. I couldn't find much on Youtube from Domain

Date of experience: November 3, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Marcus,

Have you called our support? We can look into that for you.

DJ
Customer Advocate at Domain.com

Georgia
1 review
0 helpful votes
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Very poor customer service
December 3, 2022

Very poor customer service. There is no follow up by anyone.

Date of experience: November 3, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Chester,

Don't worry. You will definitely hear from us!

DJ
Customer Advocate at Web.com