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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Called the first time and the lady lied and said she unlocked my account but it wasn't u locked. Sent me a reset link that didn't work. I called again and the second lady "Hanna" had me just sitting on hold without ever sending a reset link that worked either. What is going on with y'all and y'all site? It's frustrating
I like the site, but two of our email addresses did not work from last Friday until yesterday and there was not a way to contact you.
Hey Greg,
You should always be able to contact us. Try again! We are here to help.
DJ
Customer Advocate at Domain.com
I called with a technical issue--Christian of the Modifications Team spent the time to help ascertain the source of our issue. He walked me through his troubleshooting steps and when he needed to test something he told me each time that there would be silence, but he was still on the line. He was patient, professional, and courteous
Hey Claire,
Thank you for your lovely review on Christian!
DJ
Customer Advocate at Web.com
I keep getting emails about a CSR and get the problem resolved. Also I am having trouble getting my page set up.
Hey Rachel,
Give us a call or start up a chat so we can help with that!
DJ
Customer Advocate at Web.com
I cancelled the monthly fee for MS365 but Domain.com still took the money from my account!
Hey Andleeb,
Give us a call so we can fix this.
DJ
Customer Advocate at Domain.com
Could no longer manage my sites. Can't log into WordPress. Will call later to see how to rectify. Will site builder always be free?
Hey PK,
Give us a call or chat and we can help with that!
DJ
Customer Advocate at Domain.com
No possible to login normally to domain.com. Need to login in incognito... :(
Hey Marko,
Call us! Chat us! We can help!
DJ
Customer Advocate at Domain.com
I had two unrelated issues when I called customer service. I was connected with Clarence. He was very knowledgeable and walked me through both issues professionally and quickly! One call to one agent and my issues were resolved! So refreshing in this day and age.
Hi Ruth,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
I registered a. Me domain and paid via paypal. But i am not able to see my domain in the dashboard
Hey Rohit,
You will definitely want to contact our support about that!
DJ
Customer Advocate at Domain.com
After the death of our primary contact person, I tried to get in touch with Network Solutions to update the email on the (nonprofit business) account. The experience has taken more than 10 calls and emails over what is now a three month period (because everything is "wait 24-48 hours for a response"). I was told to fill out a Primary Email Change request, then I was told to submit a change of ownership form. I had to submit multiple personal and organizational documents (expected) but never told why so I would get a response back that the Tax form was too old (which made me think they were looking to prove the company was still operating) so I would submit something different from the list but be told that the address wasn't the same (mind you, we're a nonprofit so half of these are public documents anyway. I would call the Customer Service desk, and the chat feature online but they're all different departments and do not have a way to communicate with one another so every time I'd connect with someone we'd start at square one. We've been a customer for a while (over 15 years), there really should've been a better way to help us out in a time of need.
LOVELY TECH HELPED ME TO UNDERSTAND AND FIX A DUPLICATE SSL PROBLEM.
I TURNS OUT I HAD SSL WITH WEB.COM AND DUPLICATE SSL WITH NETWORK SOLUTIONS
WHICH WERE NOT ABLE TO WORK SIMULTANEOUSLY. SHE WAS ABLE TO CANCEL THE DUPLICATE. VERY PLEASED WITH HER PATIENCE AND HELP IN UNSNARLING THIS ERROR.
Hi Jim,
Thank you for your review!
DJ
Customer Advocate at Web.com
The guy I spoke to was very helpful and really ws trying to do everything to help me.
Hey Theresa,
That is great!
DJ
Customer Advocate at Web.com
The representative was prompt with is answers. He could answer all my questions about my email and site.
Hi Neki,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com
Took my money for a subscription I did not agree to.
Hey Darvin,
Give us a call so we can look into that.
DJ
Customer Advocate at Domain.com
After using a basic web.com template to design my website it is working one minute then not the next and provides the following error at bottom of this review.
Everytime I call no one and I mean one cares or can escalate to another department.
I believe it is a hosting issue not the basix template design I used to build and yes I have built other website before and never had a problem.
I wish I had never switched from sitebuilder also owned by web.com as they never had any issues ever.
An error occurred.
Sorry, the page you are looking for is currently unavailable.
Please try again later.
If you are the system administrator of this resource then you should check the error log for details.
We have articles on troubleshooting issues like high CPU usage and large memory usage on our official blog site.
Faithfully yours, OpenResty.
Hey Brett,
We will have someone reach out soon!
DJ
Customer Advocate at Web.com
Web.com is just what we needed for a community website. It is very user friendly.
Hey Maria,
We are so glad to hear this!
DJ
Customer Advocate at Web.com
Excellent job with the team. Patient and courageous. Thanks
Hi Amadu,
Thank you for your review!
DJ
Customer Advocate at Web.com
Hi. I am trying to open or manage and it won't open in window to get started.
Hey James,
Give us a call or chat and we will help with that!
DJ
Customer Advocate at Domain.com
I had a great time putting together my page and very friendly site to work with. I definitely would recommend.
Hey Ally,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Went ok, he said it would take 6-24 hours 4 days later it finally was fixed.
Hi Michelle,
Glad we could get that taken care of!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tramayne,
Give us another call and we will get this resolved.
DJ
Customer Advocate at Web.com