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NetworkSolutionsReviews 10,278

4.1

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From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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North Carolina
1 review
0 helpful votes
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The representative was very knowledgeable and professional. She took her time to answer all my questions and did her best to resolve my concerns.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

HI Stanley,

Thank you for your review!

DJ
Customer Advocate at Web.com

South Africa
1 review
0 helpful votes
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Super quick
November 10, 2022

Super quick. No stress. Done deal in minutes. Couldn't be happier. And my clients LOVE the quick turnaround.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Jason,

That's how we do it! Thank you for your review!

DJ
Customer Advocate at Domain.com

Texas
1 review
0 helpful votes
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I've been a customer of Web, com since it was founded by the original founder. I've been extremely happy and satisfied with the company and my services. Recently, there was a situation that happened a second time with something called "spoofing", and I called Customer Service for my e-mail issue, and a fantastic Customer Service rep named, "Nimfa" answered almost immediately. She listened patiently, and immediately understood what my issue was, first sent me a security code via my e-mail which I very much appreciated, understood my problem right away, and explained issue and resolution very efficiently so that I completely understood both. She then took double-checked 2 things that would prevent the issue from continuing or happening again, and asked me if there was anything else that she could do for me! I am so grateful that Nimfa is the agent who took care of my call, and want to commend her as a very valuable asset to Web.com! Thank you, Nimfa, for taking such great care of me and my business!

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Delores,

Thank you for your amazing review on Nimfa!

DJ
Customer Advocate at Web.com

Florida
1 review
0 helpful votes
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Excellent service
November 10, 2022

He really took his time to help me with my web sites. He explained everything in detail. He is a great asset to your company. I would give him a raise. People like him are hard to find. Thank you very much

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Regina,

Thank you for your review!

DJ
Customer Advocate at Web.com

Texas
1 review
0 helpful votes
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I like that it's been an easy and simple process so far.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Alfredo,

Thank you for your review!

DJ
Customer Advocate at Domain.com

Idaho
2 reviews
0 helpful votes
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My account got locked out right after I purchased it and I had to go through web chat and wait for them to unlock it.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Arwen,

Thank you for you review!

DJ
Customer Advocate at Domain.com

Georgia
1 review
0 helpful votes
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Cassandra Jackson
November 10, 2022

My support person was the VERY BEST I have experience out of the four who serviced me. He was able to walk me through to successfully publishing my new website and to make it secure. I'm very pleased.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Cassandra,

That is so good to hear!

DJ
Customer Advocate at Web.com

Wyoming
1 review
0 helpful votes
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User Friendly
November 10, 2022

I was able to quickly learn navigation, tools, and security features.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Richard,

Thank you for your review!

DJ
Customer Advocate at Web.com

New York
1 review
0 helpful votes
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Pro SEO Backlinks Purchase
November 10, 2022

Excellent - Chris understood my needs immediately and gave me some valuable SEO tips, including recommending the SEO Backlinks which I purchased, and my interview with Katie went very well - both were personable and seemed truly interested in helping me to meet my goals.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi John,

Thank you for your kind review on Chris!

DJ
Customer Advocate at Web.com

Indiana
1 review
0 helpful votes
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Account Review and Updates
November 10, 2022

I had a great experience with my customer service rep. She was able to answer all my questions regarding my SSL and domain name expirations. She was able to extend my years of service and fix the symptoms use of an expired credit card instead of the primary card on file. She was also able to off a 20% discount offer to extend my domain. This was a great savings for our NonProfit.

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Lisa,

Thank you for choosing Web.com!

DJ
Customer Advocate at Web.com

Florida
1 review
0 helpful votes
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I would have given 5 stars, however, I have to reset my password each time I want to access my control panel. I write my passwords down and keep them in a secure place. This lets your whole site down

Date of experience: November 10, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Ian,

Give us a call. Let's see what we can do about that!

DJ
Customer Advocate at Domain.com

Washington
1 review
0 helpful votes
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GREAT SERVICE
November 9, 2022

Issue resolved quickly. The phone wait time was surprising low as well.

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Michael,

That is awesome! Thank you for your review!

DJ
Customer Advocate at Web.com

Missouri
1 review
0 helpful votes
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It is too cumbersome to reset every time you want to go through your web domain listings

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Scotland,

You may want to contact our support so we can look into that for you.

DJ
Customer Advocate at Domain.com

Florida
1 review
0 helpful votes
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Outstanding service
November 9, 2022

The rep person was very professional, gave me all support and understood what I was looking for.

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hi Pilar,

Thank you for your review!

DJ
Customer Advocate at Web.com

Georgia
1 review
0 helpful votes
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Help with my site
November 9, 2022

My representative was very knowledgeable and helpful

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Debbie,

That is so good to hear!

DJ
Customer Advocate at Web.com

GB
1 review
0 helpful votes
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I keep needing to redo the password I'm on the 4th one it seems silly

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Daniel,

Give us a call or chat so we can look into your issue.

DJ
Customer Advocate at Domain.com

Texas
1 review
0 helpful votes
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The VonAnthonySalon.com website needed to be moved off the legacy nameservers because the legacy DNS did not support the CNAME record format that I need (directly from Microsoft). I initiated this transfer 6 days ago. I had previously been told that the migration would take 24-48 hours. 6 days later, still nothing.

Chris B was able to listen to my concerns and walk me through the process. I had to get the login credentials for the new management console. Chris walked me through the migration to the new nameservers.

I am cautiously optimistic that this change will actually take place within the next 24-48 hours.

I had spent an hour on the phone on Monday (11/7) and had been bounced around to 6 (six) different groups. The last group informed me that they would have to call me back. They never did.

Chris B is one of the few people at web.com that was actually able to help me.

The following ratings are for this one contact with Chris B. Ratings for all other contacts over the last 5 (five) weeks would largely be 1 star.

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Jim,

Thank you for your kind review on Chris B!

DJ
Customer Advocate at Web.com

New York
1 review
0 helpful votes
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Help to install Wed
November 9, 2022

All the time they did their best to help me, thank you.

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Juan,

Thank you for your review!

DJ
Customer Advocate at Web.com

Croatia
1 review
0 helpful votes
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I have terrible experience with Domain.com where they obviously sell or share my filling and ordering data (email and our telephone number) with a large number of worldwide companies where every day many of them call us whole day and offering to us website development etc, and every time new company and new number. Terrible experiance.

Date of experience: November 9, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Miro,

We definitely don't do that. You may want to check and see if you have domain privacy. Give us a call so we can check it out!

DJ
Customer Advocate at Domain.com

Texas
1 review
0 helpful votes
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I'm being inundated with people wanting to develop websites and software because there is no privacy on. Us domain registration. You should warn users of this.

Date of experience: November 8, 2022
Reputation T. — NetworkSolutions Rep
over a year old

Hey Matthew,

We will look into that!

DJ
Customer Advocate at Domain.com