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Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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The representative was very knowledgeable and professional. She took her time to answer all my questions and did her best to resolve my concerns.
Super quick. No stress. Done deal in minutes. Couldn't be happier. And my clients LOVE the quick turnaround.
Hey Jason,
That's how we do it! Thank you for your review!
DJ
Customer Advocate at Domain.com
I've been a customer of Web, com since it was founded by the original founder. I've been extremely happy and satisfied with the company and my services. Recently, there was a situation that happened a second time with something called "spoofing", and I called Customer Service for my e-mail issue, and a fantastic Customer Service rep named, "Nimfa" answered almost immediately. She listened patiently, and immediately understood what my issue was, first sent me a security code via my e-mail which I very much appreciated, understood my problem right away, and explained issue and resolution very efficiently so that I completely understood both. She then took double-checked 2 things that would prevent the issue from continuing or happening again, and asked me if there was anything else that she could do for me! I am so grateful that Nimfa is the agent who took care of my call, and want to commend her as a very valuable asset to Web.com! Thank you, Nimfa, for taking such great care of me and my business!
Hi Delores,
Thank you for your amazing review on Nimfa!
DJ
Customer Advocate at Web.com
He really took his time to help me with my web sites. He explained everything in detail. He is a great asset to your company. I would give him a raise. People like him are hard to find. Thank you very much
Hey Regina,
Thank you for your review!
DJ
Customer Advocate at Web.com
I like that it's been an easy and simple process so far.
Hey Alfredo,
Thank you for your review!
DJ
Customer Advocate at Domain.com
My account got locked out right after I purchased it and I had to go through web chat and wait for them to unlock it.
Hey Arwen,
Thank you for you review!
DJ
Customer Advocate at Domain.com
My support person was the VERY BEST I have experience out of the four who serviced me. He was able to walk me through to successfully publishing my new website and to make it secure. I'm very pleased.
Hi Cassandra,
That is so good to hear!
DJ
Customer Advocate at Web.com
I was able to quickly learn navigation, tools, and security features.
Hey Richard,
Thank you for your review!
DJ
Customer Advocate at Web.com
Excellent - Chris understood my needs immediately and gave me some valuable SEO tips, including recommending the SEO Backlinks which I purchased, and my interview with Katie went very well - both were personable and seemed truly interested in helping me to meet my goals.
Hi John,
Thank you for your kind review on Chris!
DJ
Customer Advocate at Web.com
I had a great experience with my customer service rep. She was able to answer all my questions regarding my SSL and domain name expirations. She was able to extend my years of service and fix the symptoms use of an expired credit card instead of the primary card on file. She was also able to off a 20% discount offer to extend my domain. This was a great savings for our NonProfit.
Hey Lisa,
Thank you for choosing Web.com!
DJ
Customer Advocate at Web.com
I would have given 5 stars, however, I have to reset my password each time I want to access my control panel. I write my passwords down and keep them in a secure place. This lets your whole site down
Hey Ian,
Give us a call. Let's see what we can do about that!
DJ
Customer Advocate at Domain.com
Issue resolved quickly. The phone wait time was surprising low as well.
Hey Michael,
That is awesome! Thank you for your review!
DJ
Customer Advocate at Web.com
It is too cumbersome to reset every time you want to go through your web domain listings
Hey Scotland,
You may want to contact our support so we can look into that for you.
DJ
Customer Advocate at Domain.com
The rep person was very professional, gave me all support and understood what I was looking for.
Hi Pilar,
Thank you for your review!
DJ
Customer Advocate at Web.com
My representative was very knowledgeable and helpful
Hey Debbie,
That is so good to hear!
DJ
Customer Advocate at Web.com
I keep needing to redo the password I'm on the 4th one it seems silly
Hey Daniel,
Give us a call or chat so we can look into your issue.
DJ
Customer Advocate at Domain.com
The VonAnthonySalon.com website needed to be moved off the legacy nameservers because the legacy DNS did not support the CNAME record format that I need (directly from Microsoft). I initiated this transfer 6 days ago. I had previously been told that the migration would take 24-48 hours. 6 days later, still nothing.
Chris B was able to listen to my concerns and walk me through the process. I had to get the login credentials for the new management console. Chris walked me through the migration to the new nameservers.
I am cautiously optimistic that this change will actually take place within the next 24-48 hours.
I had spent an hour on the phone on Monday (11/7) and had been bounced around to 6 (six) different groups. The last group informed me that they would have to call me back. They never did.
Chris B is one of the few people at web.com that was actually able to help me.
The following ratings are for this one contact with Chris B. Ratings for all other contacts over the last 5 (five) weeks would largely be 1 star.
Hey Jim,
Thank you for your kind review on Chris B!
DJ
Customer Advocate at Web.com
Hey Juan,
Thank you for your review!
DJ
Customer Advocate at Web.com
I have terrible experience with Domain.com where they obviously sell or share my filling and ordering data (email and our telephone number) with a large number of worldwide companies where every day many of them call us whole day and offering to us website development etc, and every time new company and new number. Terrible experiance.
Hey Miro,
We definitely don't do that. You may want to check and see if you have domain privacy. Give us a call so we can check it out!
DJ
Customer Advocate at Domain.com
I'm being inundated with people wanting to develop websites and software because there is no privacy on. Us domain registration. You should warn users of this.
Hey Matthew,
We will look into that!
DJ
Customer Advocate at Domain.com
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
HI Stanley,
Thank you for your review!
DJ
Customer Advocate at Web.com