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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Rachel was knowledgable, polite, and helpful. I had bad info given to me yesterday by a Web.com rep who was rude. I have a legacy website as I've been with Web.com for over 10 years. She answered my questions about my site and helped me download my invoice so I could get my Acct Number. She confirmed my email address and my only choice for login ID. She explained that hosting is with Monster Commerce Team which is part of Web.com now. She explained Web.com is trying to move Legacy Websites to be compatible with a regular hosting site maybe 2 to 3 years. Reminded me to back up my site and pictures just in case. She added the SSL Certificate for $27/yr. To help make my website secure as I can't pull it up on my mobile phone as getting Error 404 Forbidden. She said I should get an email with link to click to activate the SSL withing 24 hours. She more than made up for the terrible service I got yesterday from Lee in tech support..
I paid a huge amount and can't even access my website! I might not recommend domain.com to anyone!
Hey Anam,
Give us a call or chat so we can look into what is going on.
DJ
Customer Advocate at Domain.com
I called in after I received a threatening email because my credit card was not processed for the monthly payment. I check my account and could see the accurate default card was reflected. There are two other cards reflected as well, but neither is good anymore. The system wont allow me to remove them and the agent could not do so either. The agent processed the payment on the proper card and all went through. They could not explain why their system failed to do this properly and automatically as usual. I asked several times and he could never seem to understand my concerns.
Hi Lisa,
Give us another call or start up a chat and we will help you!
DJ
Customer Advocate at Web.com
My website is not working and I can't get the chat to work
Hey Lexi,
Try giving us a call. We will look into the chat issue.
DJ
Customer Advocate at Domain.com
I am struggling with migration of my e-maili address from Microsoft 365. Why is it not user friendly?
Hey Anastasia,
Give us a call or chat and we can look into that!
DJ
Customer Advocate at Domain.com
The call was answered within 3 rings. Representative was very helpful and resolved my issue.
Hi Leroy,
Thank you for your review!
DJ
Customer Advocate at Web.com
Quick to take my money at the start. Found harder to change / add email
Hi Nicholas,
We are here to help. Give us a call or chat.
DJ
Customer Advocate at Domain.com
I could not log in to edit my webpage. I called support at WEb.com and the rep walked me through everything. It was concise, efficient, clear instructions and the rep stayed with me till I got into my website. She knew what to do and didn't have to read what to do in a book (like many other support persons). She was a pleasure to work with. Kudos to your staff!
Hi Irene,
Thank you for your review!
DJ
Customer Advocate at Web.com
The website is very slow to load - and it is not my system / connection:-)
Hey Frederik,
Thank you for letting us know. Give us a call and we can look into that!
DJ
Customer Advocate at Domain.com
Hey Daniel,
Thank you for your review!
DJ
Customer Advocate at Web.com
Keep getting transfer to different department with no help. The only good thing regarding your company is just nice and polite people on the phone. That's it.!
Service and your job its so poor. :(
Hey Brian,
We will reach out soon!
DJ
Customer Advocate at Web.com
SSL should not have to be paid yearly as other sites don't require yearly subscriptions for secured sites.
Hey Danae,
Try giving our support a call. They can help!
DJ
Customer Advocate at Web.com
Good Day WEB.COM
Just want to say a Big THANK YOU to David C at Web.Com for doing Excellent JOB on MMMSI
Website. This is why in 6 years we are still here.
You know people always asked Mr. McCaughrin, You can go anywhere for cheaper prices? I say
Did that firm create over #3,500,000 Websites? Well No. Then why would I leave because of cost?
Their has to be more then just cost when I have people like David C who knows our firm website and
Make changes so its shine brighter then before, without asking.
McCaughrin Maritime has built a Reputation with Web.Com/ and Vice Versa. It just not time with a Company or Money exchanged across the table. Its Earned Respect!
You cant buy that no matter who you are!
Brian R. McCaughrin
Hi Brian,
Thank you for your review on David C.
DJ
Customer Advocate at Web.com
So far I have not been able to load the website builder page to start creating my site.
Hey Kara,
That is something that our live support can help with!
DJ
Customer Advocate at Domain.com
I've asked a few questions in regards to assistance with setting up and received no help.
Hi Shaquasia,
Help is on the way!
DJ
Customer Advocate at Web.com
Hi Frank,
Thank you for your review!
DJ
Customer Advocate at Web.com
Hi Gina,
Our support can help. Give us a call.
DJ
Customer Advocate at Domain.com
I have edited my site as you'll see from my activity! Although the site is still messed up I changed pictures and stopped the auto slide and it keeps messing up … please fix ASAP *******@icloud.com
Hey Brian,
Help is on the way!
DJ
Customer Advocate at Web.com
I am new to domain.com and have paid for a email that I cannot use and the customer support cant not even help me this is trash and I want my money back!
Hi Devonta,
Give us a call and we will be happy to help!
DJ
Customer Advocate at Domain.com
Very knowledgeable and friendly. Great web layouts
Hey Cathy,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Cynthia,
Thank you for your review on Rachael!
DJ
Customer Advocate at Web.com