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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not user friendly, was double charged for service. Cannot use my domain for my own website
My credit card was changed, so web.com dropped my web site after 8 years without notice! It has been down for a couple of weeks while tech "support" gives me a run-around about getting it back up. Promising to reply within one business day for the past week +. Now I have given up on support and am trying to recreate my site on the new platform. Stay tuned --- don't know if this is even going to work.
Hey James,
We will be reaching out soon!
DJ
Customer Advocate at Web.com
Very well done and very nice timing. I needed to get a refund and they did a nice job to get it done
Hey Martin,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com
So... you can do all this work... pay for it... then they will tell you no refund. So I did all this and I can't use a google domain... but it took more then 3 days to figure it out... so no refund for me. I would pick someone else.
Hey Duane,
Give us a shout at reputation@newfold.com and we will look into this.
DJ
Customer Advocate at Web.com
Email issues are particularly frustrating as it is our main conduit for client communications.
Hi Russell,
Thank you for your feedback. If this happens again contact us!
DJ
Customer Advocate at Domain.com
Peter knows my website and is Very professional. Making my calls much easier
Hey Jamie,
Thank you for your review on Peter!
DJ
Customer Advocate at Web.com
We were able to make the payment and renew our domain. The same has been confirmed by the accounts department.
Hi Amit,
Thank you for your review!
DJ
Customer Advocate at Web.com
Its difficult to sync host and website builder together
When u finish the website builder it still does not connect or your site will say coming soon
Hey Shakia,
Give our live support a call or chat! We can help.
DJ
Customer Advocate at Web.com
I am having a difficult experience using Wordpress on Domain.Com
Hey Johnson,
Give our live support a shout and we will help!
DJ
Customer Advocate at Domain.com
Wish there were more template options for the website.
Hey Tiffany,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
The CRM applications are problematic, other than wordpress nothing works, and i can't even remove wordpress. Support was awful. You can review the logs.
Hey Joseph,
We will be reaching out!
DJ
Customer Advocate at Web.com
I've been trying to get on a chat to assist my DNS, however I've not been able to obtain any assistance :(
Hey Wisal,
Give us a call and we can fix that!
DJ
Customer Advocate at Domain.com
Hey Robert,
Thank you for such a lovely review!
DJ
Customer Advocate at Domain.com
Necessary to update all personal and financial accounts.
Excellent patience and help from Web.Com
Hi Brad,
Thank you for your kind review!
DJ
Customer Advocate at Web.com
It's not for user, but it leads customer to pay more
Hey Edward,
Give us a call or chat and we will look into that!
DJ
Customer Advocate at Web.com
This site has horrible user interfaces, doesn't reflect changes and wants a paid add on for every small thing you do.
Hey Josh,
Give us a call and we can help!
DJ
Customer Advocate at Web.com
Charged my credit card without any reason or simply charged my credit card.
Hey Eric,
That's strange. There must be a reason. Give us a call!
DJ
Customer Advocate at Domain.com
I have no control over the things I can do on my website. Yes, it makes it easy to pick the layout I want, but not being able to edit things and move them around or have any customization whatsoever is not good. Also, I paid for the version where I get $200 free ad credits and cannot find where to redeem that to promote my webpage.
Hi Cara,
Try giving our live support a shout. We can look into this for you.
DJ
Customer Advocate at Domain.com
I am having trouble setting up a new email address and also having trouble transferring a domain.
Hey John,
Give us a call or chat and we can help with both of those things!
DJ
Customer Advocate at Domain.com
I purchase a business eCommerce web builder and it's not allowing me to start creating my website. I was charged for both domain and eCommerce builder this is frustrating.
Hey Karen,
Give us a call so we can look into this!
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matt,
That's not good. Give us a call!
DJ
Customer Advocate at Web.com