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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Still having issues with attempts to log into my account, not able to update or change any
Told emails wouldn't be interrupted to transfer account to web.com. Lost emails for 2 weeks. Lost business. Asked for help. Only sent links to read. Paid for help only to be told they weren't touching my emails. Hours dealing with this only to rebuild with another company. My domain was locked and could transfer to another company so I built a new domain..
I have purchased the private website setting so my contact info is hidden but it has been sent out to who knows what lists. I am getting 20-30 calls a day from people trying to sell me web-relate services. I called web.com agent and there is nothing they could do. Incredibly frustrating.
I find the web builder to be hard for the traditional user to use. For instance, I am unable to remove the ecommerce store shopping cart from the top header. I also don't understand why I am only allowed three backups per site. I am also unable to remove and replace the backups I no longer need.
After calling in end of last week, I was put off from the manner in which the customer rep told me that it would take 24-48 hours to get the listings and directories issue into someone's care to begin the process of cleaning up the errors that is on your end. It's been some time and it seems that things still aren't resolved.
Frustrating. Initial entry for purchase not clear on instructions.
A little expensive after first year, otherwise good!
It is hard to navigate for first time users trying to verify account
I have tried have a very serious issue corrected by you for three years and it has NEVER been corrected. rnldevelopmentcorp.com
Needs to be switched from old platform to the new one. I have been told multiple times this would happen and it has not. Please correct the issue.
Current ticket number: S-*******
I can not find my website using google, What's the purpose in making a website if you can't find it on google
I paid for this service over a week ago, and my website is finished but for some reason it is still not published
I'm grateful to Web.com for setting up my website. If I had any difficulties, I immediately turned to specialists and they helped me. Thanks to them my site works well. Images load without problems and all buttons are active, I had problems with this before, but Web.com helped me figure it out.
I'm a little confused by some elements of the web.com process, but I have been working through it.
Setup is far from intuitive. The chat feature is a time suck (clearly offshore), and the customer service number is useless.
The UI is still a bit confusing to me honestly. I always struggle to find what I want. To me, it looks like this UI is built on an old infrastructure.
Difficult to get help understanding how to add pages and edit pages
She was great and very professional. She answered in a few secs and gives solutions
It is being very easy the process to build my website
Been using domains for years. I haven't need to interact with customer service or tech support yet so I can't say how well they do. My only complaint is it feels like domains went from just a registar to a hosting service and had made registering domains the side gig which I don't like my self.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members