On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Really upset with how things work in this. Customer support is unable to resolve issues. Trying to switch a default URL of WordPress premium for couple of days and nothing goes correctly.
There area ton of bugs in domain.com's services. Feel like I'm reaching out to Help more often than I should; but, Help is usually able to resolve my issues pretty quickly.
Most of your help links are dead ends! I can not resolve a certificate issue I have had for almost a year.
Just terrible customer service,and located outside the US,to save money,shameful
I have had a terrible time logging in. Very slow and doesn't load.
Which side is extremely difficult for someone who has no ability to use the web with any confidence. It's just too hard to figure out and too expensive for someone who would just like to be able to show their friends a website. I don't understand why you don't do monthly installments that are reasonable or why you have to have all the money upfront. It just sucks..
I've been trying to transfer my domain to my website and can not. I can not contact anyone for assistance.
Dear Domain.com team,
I wanted to share my negative experience with your website's login system. As a customer with around 12 domain names, I find it frustrating to have so many different accounts for your site due to the difficulty of logging in through Safari. I have to reset my password every time I try to log in, which wastes a lot of my time and makes it challenging to keep track of my domain names.
It's disheartening to see that your login system is not as easy and reliable as other websites. I believe that improving your login process can significantly enhance the overall customer experience on your website. I suggest you consider implementing an easier and more efficient login system that will help users like me avoid the hassle of multiple accounts and frequent password resets.
Thank you for taking the time to read my feedback. I hope this information helps you improve your customer service in the future.
Sincerely,
Jordan Shears
Trying to add products to the page was a bit harder than expected.
Amazing website to custom own for your small business! Everything works perfectly and the service is great & worth it. Though the only reason i don't give it 5 stars because my customers cannot put their own reviews on my website i can only edit and add reviews which doesn't seem authentic. I would appreciate if the system can add this feature! Then everything would be even better!
They renewed 2 domains I don't want at $19.99 a yr. One day earlier. I turned off auto renew and they still proceeded to charge my card for the 2nd domain. Customer service is rude and said they can't refund it even know it was minutes after the charge and it's still pending. They will lie, cheat and steal. DO NOT USE THIS SITE! THEY ARE A OFF THE GRID COMPANY THAT WILL NOT TALK IN PERSON! I HAVE AN INVESTIGATION AND CLAIM IN PROGRESS.By the time I got done writing this they charged for a third domain after auto renew was $#*! off and renew date is March 5 as they charged me March 4th one day early. SHADY!
Lots of little (and big) problems, but got them fixed and am very happy with our website
Sometimes not working, site builder is good, but tools are not very wide
It's been over 48 hours since I registered this domain and still cannot access any of the configurations.
So far so alright. Still trying to figure out how to connect my name to my website.
Having issues navigating through the site and gaining access to building and maintaining website and permissions
Website has a lot of problems and no phone help is frustrating.
I log in to my account but your system is very sensitive and this is inappropriate and unacceptable I waste a lot of time to access my account
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members