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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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SSl Certificate not working after days and at least 10 calls to support
Web builder not publishing correctly messing up content
Support taking ages to fix things as nothing is straight forward and needs to go to "back office"
Domain transfer taking much longer and site not published for an entire week impacting business.
You chat supports sucks. I tried 7 times and waited for up to 20 minutwa bit no one showed up
Feel like I'm paying for things at least twice. I just want to get my website up and going!
It may seem convenient, but in the 6 months I had them they increased the fee TWICE and added services I didn't authorize and started charging random amounts throughout the month. When I asked what I was being charged for, they couldn't say anything past "add on services" but nothing specific. This is the third website service I've tested in 6 years and the absolute worst and most expensive.
Great website and management of the domains and products
Still need someone to reach out to me today regarding all that we were working on in our package - thanks,
OK domain registrar, but beware scammy annual charges for services that you aren't using. They automatically charge you for Privacy protection every year, even if you don't have it enabled on your accounts. The only way to undo the charges is to go through a lengthy tech support chat.
They've also gradually removed some of the services (email forwarding) that were originally part of my plans.
Easy process to search and buy a domain name, with a good offer to build a website, a professional team always ready to keep me updated with the progress.
This is my 2nd webpage and it was super easy compared to my experience building website 20 years ago. With Domain, things are easier and faster than what I think. I am sure there are room to improve, just keep going up and many thanks A+++++
Generally the website and payment process is fine, the management panel is a bit slow. However, it seems as if they are intentionally making it difficult to transfer to a new hosting provider.
1- They don't give you any insight as to what "domain lock" is, you need to rely on extraneous sources and to look through several websites before it tells you what it means.
2- The "domain lock" checkbox is hidden below the contact information form.
3- The email with confirmation code can take "up to an hour" to be received
I thought if i pay for a domain name and hosting i get a website or do i have this all wrong
I ordered the logo builder, but cannot figure out how to create one, my card was charged and the icon disappeared?
The website builder is too restrictive. All I want is to put one image with no links or other pages for my website - it won't let me do this. This is infuriating. I can't believe I paid for this.
It's been a good experience. A few troubles with web builder but working through this...
The experience has been ok, but it has not been easy dealing with your company. I understand you have to make a buck and I am glad you made the right decision today on my account.
It is going ok, Chat svc should give more access to the representatives they are limited in what they can do
Easy to use, however, very little options available
The customer service rep charged me for web hosting when I told him we do not have a website and don't need the service. I have been denied a refund. As a "legacy" account a I frequently have issues when your system is updated/upgraded and my email does not work for days.
I was being secretly charged for accounts without my knowledge.
Problems with verified emails and getting problem sorted
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Declan,
Thank you for wonderful review!
Marissa
Customer Advocate at Domain.com