On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Even logging in is confusing. Finding how to edit my website is worse.
I keep getting email/bills but I cancelled this domain.
No real issues with the company. Always available and willing to help
I renewed my domains but one of them seems to not have been updated.
Works well, very professional help desk and fast help. Think I been with them for about 3 years now.
I continue to experience issues with my website having error 404.
Not hard to follow and provides nice wording options to choose from.
You sold my information to who knows who and now I get half a dozen spam calls or more per day and the latest one was a man who told me my home address and offered to come and rape my wife. If I can find any way to sue you and your parent company I will. Thanks for making this experience miserable.
I attempted to update my credit card info, but my account was blocked. Then I was charged a penalty fee to regain access and was double charged for services and was unable to speak to a customer service rep. This company does not offer the option to either speak to or email anyone - only chat. This option took over an hour during which I was provided canned responses that did not address my concerns.
Can't publish my site. Waiting for a ticket to resolve it. Love everything else though.
Of course, you can't please everyone, but I like web.com better than wix.com.
Right after I purchased the Domain name, then tried to sign in the are or system for putting in your password wouldn't let me. I had to contact support. The problem was solved when she sent me a link reset.
Easy to navigate and set up the website. Lots of resources to choose from.
Web builder not to intuitive. Having difficult time adding hyperlinks.
Not user friendly, No app to download onto your phone to track orders etc.
Wix and Shopify as apps.
A little trouble with the chat service, i.e. I had a problem that neither of the assistance was capable of understand.
I can't figure out how to start building the website. By the time I figure it out, I will owe another monthly payment0days and I wont
I can't figure out why my credit card was charged 11 days ago.
Easy format for my first experience making a website.
My client paid for three years of wordpress and we havent been able to login and use the services to develop the wordpress for three days now, and two days no contact after tech support escalation. Chat customer service doesnt do much at all as well and even tries to upsell me on additional products while I'm paying for services that don't work.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members