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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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The product is absolutely fine, however, the service leaves a lot to be desired. A recent change in email security happened. Web.com sent instructions that did not work. When I called for assistance, I was told I had to pay an additional $59.99 to get the problem fixed. This is not the first time it has happened. Email changes that result in interrupted service seem to happen once a year or so. Seems like a gimmick to get more money out of you. Plus, anytime you call in, the person tries to up-sell you on other services or products.
It is difficult to set things up. I've attempted to use the chat. :(
Process has been smooth so far. Website builder is easy to use and navigate.
I can't easily find the website builder from my home page -
When I tried to login in the past I could not! I found the bill had not been paid. Fine. However, that is not how to treat a customer. You should have safeguards in the system to let me get into the account and alert me that the bill has not been paid! Other systems do that and it TRULY seems more courteous. When I log in I must think that everything is ok or I need to update something.
I can't log into word press to build my website and I already paid for wp.
Cannot get my page indexed on google search. I cannot edit the html code.
Please hire people who are from America, and allow us to speak directly with techs. Your people have closed tickets without even addressing them, because they don't understand when you type or speak, they canceled my domain which I NEVER requested (they just don't understand problems, so I have over 100 support tickets, and no website after 2 years of paying. This company is worthless. Not to mention the confusion of getting tickets from and calls and emails from both web.com and network solutions. SEPARATE THEM. IT'S CONFUSING! Also, your sales team are a bunch of liars. For 4 years, each time, I'm promised things that end up complete lies. Your team break more things than they fix, and sell you packages that don't exist, and won't fix it.
SEO rep was extremely helpful, patient and easily understood. Unlike a two hour ordeal the day before with a group in which there was a communication barrier, unbelievable noise in background and had no idea how to solve my issue.
I've received numerous spam calls about my new domain they I haven't made public at all yet so they're only one place they could have gotten my info, unfortunately.
Got this whole song and dance about getting a year for $35, spent an HOUR on the chat as was going back with another web service. And then goes to tell me there is an issue with my billing information so I have to call C/S - AFTER I declined an offer from another hosting service. I spent an HOUR on this and i am
Domain.com is a great place to start a website and choose top notch hosting services. User friendly and affordable.
I'm overall happy with Domain, but I feel it was hard to find my receipts for the auto-renewals for the SSL and privacy protection. Also, I have several URLs and it would be helpful to put them all under one Domain account.
I was charged twice for my domain purchase, and when I attempted to live chat, no one ever responded. How can I get this duplicate charge reversed?
I've been trying to get help from support for weeks and not a single person can help.
The changes requested are not made in a timely manner. I was given an SLA of 1-3 days and at day 5 not a single change had been made
I love the services and functions that are offered - similar to others like GoDaddy and Wix. I'm not too familiar with building and coding however it i a learning process.
Things are not well explained, but this is better than some other places.
A simple Domain transfer is becoming a nightmare. It's been over a month now and your support team wasn't able to fix the issues. Every time I talk to one of them they give me different answers and reasons.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members