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The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Do you want your site to be down and not be notified? Do you want customer service that tells you all the glitches are your fault? Do you want a chat service that takes 6 minutes to answer you back? Do you want those answers to NOT actually answer your question. Do you want to waste an hour and get nowhere? Then web.com is the right place for you!
Stop popping this up- when im editing it keeps popping up with an error and booting me back to the home page, without saving my work
Keeps me in track. Excited to see what I can do with this online domain. Makes me feel like I have ownership in something today which is quite to difficult to accomplish
Missing features. Hard to define blocks of display for each page. Missing checkbox element when creating a form...
Hi, I have had an issue that I reported/put in a ticket for over a month ago that still hasn't been resolved. I have not been able to put my site live and it's extremely frustrating. I get constant noreply emails saying that the issue still hasn't been resolved. I'm trying to put my personal portfolio site up so I can find a job, and this has been a major setback.
Very convenient and direct! Gets straight to the point. Please join.
I moved my 10 domains to domain.com in April. From the first day faced with the problems. I don't know why but they locked my account in the first day. The only explanation was "securty". After I spend so many times with the chat realised that the customer support doesn't know the reason of my locked eighter.
The first that I've realised that this was the worst refistrar ever & decided to move out my domains when ever ICANN regulations will let me.
In the beginning of June I've tryed to move out but my account was still locked; as I learned from the chat still in securty check.
That's why I was not able to get my Transfer Authorization Code.
I filled a complaint form on ICANN's web site & received my codes after 5 - 7 days.
That's why in my point of view domain.com is the worst registrar ever :(
Excellent & efficient response, thank you. I am glad you guys pay attention to the small details..
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I am enjoying the experience so far. Had a couple major issues I would have liked to have been resolved quickerand without having to keep calling back. I get kicked out of the system occasionally. Easy to use, user friendly.
Always easy to use and update. Love the analytics it makes it easier for me to understand my daily goals.
Very helpful with login issues. Thank you for the prompt service.
Lovely support system. I've enjoyed my experience with them ever since I started using their products. Keep innovating.
Since Web.com became involved with Dotster.com many aspects of handling our account have gone wrong and it takes a number of attempts and many hours to resolve issues.
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Answer: Hi Kim! We do have an affiliate program, more info here: https :// www.web. Com/partnerships/affiliates^MB