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NetflixReviews 1,824

2.4
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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
Missouri
20 reviews
14 helpful votes
Follow Paige S.
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To many indie movies not enough selections to choose from and very much over crowed. No bad but i use hulu now it's more updated on shows then netflix is

Date of experience: March 28, 2015
Canada
2 reviews
21 helpful votes
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At first it felt like perusing the selections in the middle of the video store, where the new releases were always on the walls. But as time goes on and my family have all been hooked on the many series offered, I find we are watching cable less and less. If it weren't for sports I would cancel cable. Watch it through Apple TV and get high quality with no streaming problems. The movies are getting better. Watched "the Interview". Thanks Sony, but I didn't think it was worthy of all your problems with Kimmy boy. Netflix is worth the bucks.

Date of experience: March 27, 2015
Canada
10 reviews
5 helpful votes
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Not enough new movies
March 26, 2015

Selection is limited. With all the other options out there, they should put more on there.

Date of experience: March 26, 2015
Canada
3 reviews
1 helpful vote
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Love it
March 23, 2015

I watch it pretty much every day. It's come a long way and I think it's definitely worth it.

Date of experience: March 23, 2015
California
10 reviews
18 helpful votes
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I had Netfix way back when they sent you DVDs in the mail. When you could rent current movies. Now, I have TWICE signed up and quit my membership within the first month because I can't find anything to watch! If there are any movies that you've even heard of, they're all ten years or older. Nothing current. Biggest waste of money. Amazon prime offers better. I bought a Roku and that offers a lot more options, (including Netflix). I'm not sure what happened a while back with these people but they can't seem to offer any real decent movies. I wouldn't waste my time if you're looking for current entertainment.

Date of experience: March 23, 2015
Florida
14 reviews
25 helpful votes
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Netflix is constantly upping its game. It changes it's plans, adds streaming, and seems to keep up with Hulu and other comeptitors.

The interface has always been easy. Rating is simple, putting a list together is simple, having split accounts is simple, and I love their recommendations.

You can always sort movies by category, previously watched, recommended to you, what's new, etc.

Date of experience: March 20, 2015
California
3 reviews
1 helpful vote
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Though I have limited my interest to movies that can be found downloaded through their website, for the price it is nice to see some 80s and 90s movie hits that haven't been forgotten. It may take a few minutes of dedicated searching, yet it does provide an alternative to Redbox, etc., for evening entertainment.

Date of experience: March 17, 2015
California
21 reviews
81 helpful votes
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Movies, series, cartoons, classics, new releases, in my mailbox, on my tablet, tv or phone... inexpensive reliable entertainment at my fingertips!

Date of experience: March 16, 2015
GB
5 reviews
2 helpful votes
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Sky is expensive and repeats. And you have to pay top money for the good stuff... Netflix, affordable and tons to watch. Good value for money.

Date of experience: March 16, 2015
Maryland
2 reviews
13 helpful votes
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Every time you login to netflix, 99% of whatever shows up, you either have already seen it, or have no intention of seeing it.

If only there was a checkbox or a button that HIDE that from ALL your listings. If hidden, it should no longer show up in any of your catagories. At least this way i will have a chance to maybe see what else netflix has to offer

How hard is it netflix? To add a HIDE THIS FOREVER button? Or a checkbox?

Come on, this is the 21st century. If you cant do it, call some dude in Bangalore India to come up with the "HOW TO DO IT" I am sure it would not cost you all that much to add on this magic HIDE THIS FOREVER button

Boy will this boost your membership, as now at least viewers have choice on what they don't want to see so at least they will now see something they might want to watch.

Date of experience: March 11, 2015
GB
4 reviews
3 helpful votes
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Better Call Saul
March 11, 2015

After watching breaking bad a few times with my girlfriend and my daughter, better call Saul is a must watch and Netflix is the platform to watch it from, they offer so so much content that I would probably take you years to watch it all. Although a "New In" list would be cool or something that says when movie expire and are due for removal so that I can watch them before they are gone.

Date of experience: March 11, 2015
New Hampshire
4 reviews
8 helpful votes
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I love Netflix!
March 10, 2015

Netflix is worth every penny! I do not order DVDs I just stream through my ps4. I love that there is no commercials or stupid ads! It very rarely has maintanince issues! The only thing I don't like about Netflix is it doesn't update shows or movies very often! And some shows it won't add all the seasons. Instead of starting with season 1 it will start from like the 3rd or 4th season but say it's season 1. Other than that I have no complaints!

Date of experience: March 10, 2015
Colorado
8 reviews
9 helpful votes
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Programming
March 9, 2015

Some of the best original content I have seen from services like this! Only problem is for some things on tv they skip around alot. Like they will have season 1-3 and then season 6... what happened to the middle part!?!? Still decent value for the cost.

Date of experience: March 9, 2015
Ohio
3 reviews
2 helpful votes
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Love this app!
March 9, 2015

Love being able to use instant streaming on netflix wherever I am! I use it on my phone and on my kindle fire!

Date of experience: March 9, 2015
California
12 reviews
43 helpful votes
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We have had a Netflix acct. For approximately 10 years. At first we just received the DVD's through the mail... then we had both streaming and the DVD's. Currently we only have the streaming as it is harder to always find the time to watch a DVD and get it back to them within a month. I love the streaming as I can get really wrapped up in a Series like Breaking Bad or Dexter. I have watched all 5 seasons of Breaking Bad in approx. 3 weeks. We have a TIVO which we stream through. The streaming is flawless with no lagging. You can't beat the price especially compared to our Comcast expense each month. We have seriously discussed getting rid of Comcast and just streaming shows when they are available on streaming. If you've never tried Netflix... I would highly recommend you give it a try. There's plenty to watch without paying an arm and a leg each month.

Date of experience: March 9, 2015
Florida
5 reviews
88 helpful votes
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Netflix offers the best entertainment selections. From Netflixes own programming to the wide variety of TV and Movies available for streaming commercial free, why have cable? Netflix and Binge Watching are synonymous with good entertaining anywhere, anytime for 1 low price!

Date of experience: March 7, 2015
Indiana
13 reviews
8 helpful votes
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Great selection
March 2, 2015

Great place to watch shows, but their prices keep going up. DIslike.

Date of experience: March 2, 2015
Nevada
12 reviews
4 helpful votes
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Netflix is my favorite thing to use to watch TV series and movies.

Date of experience: February 25, 2015
Maine
2 reviews
1 helpful vote
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Huge library of movies
February 22, 2015

The only complaint is that sometimes they take a long time to get the most currrent episodes, for example Poirot.

Date of experience: February 21, 2015
Missouri
46 reviews
94 helpful votes
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Not bad.
February 21, 2015

I tried using this site, I honestly liked it better in the phone app. Maybe the online site is just not for me.

Date of experience: February 21, 2015

About the business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
Los Gatos, CA, United States
+46